This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear coil spring broke without any load on the vehicle. This condition causes some of the safety features to not work such as adaptive cruise control and automatic emergency braking.
Just had the vehicle in for the it-??s 60k mile service and no issues reported. Today, at 63k miles I had the same dealer look at a headlight malfunction and the service technician reported the rear coil springs are failing and need replaced.
- Pepper Pike, OH, USA
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Passenger side rear spring broke near the base on a 2018 Q7 with 66k miles. From looking online, this is a common problem with this model/year. VWofA issued a recall for rear springs for the same year of the VW Atlas, a car that shares the same platform with the Q7, so they know there's a problem. Looking online, many people are having this issue, and it costs, $2400 to replace the springs.
This vehicle was maintained by Audi/VW for 60000 miles under a service contract. While changing my snow tires I noticed the spring was broken. My wife did claim she heard a rattling in the back of the car, this must have been it. I-€™ve found multiple complaints from different owners on car online forums claiming they found the same spring, the right rear, unexpectedly broken. A suspension failure can have devastating results especially with a 7400 pound towing capacity.
A D V E R T I S E M E N T S
- Albany, NY, USA