Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
29,239 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Buick LaCrosse steering problems

steering problem

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2011 Buick LaCrosse Owner Comments

problem #5

Apr 012015


  • 29,000 miles


The contact owns a 2011 Buick Lacrosse. The contact stated that there was a noise coming from the steering wheel. The vehicle was taken to the dealer twice and they were unable to replicate the failure. The manufacturer was notified of the failure. The approximate failure mileage was 29,000. Updated 8/21/15

- Hardinsburg, KY, USA

problem #4

Mar 052015

LaCrosse 6-cyl

  • 96,400 miles
I was making a left turn and the car accelerated towards the right towards a curb on a residential street and steering wheel and car wheels locked up. I could not turn the wheels and the steering lost its power bringing the car to slam into the curb. I had no control of steering or turning the wheel of the car.

- Philadelphia, PA, USA

problem #3

Apr 252014

LaCrosse 6-cyl

  • 5,004 miles
Attempted to stop for red traffic light; applied brakes but they failed to stop vehicle. Car then accelerated -- used both feet on brake pedal unsuccessfully. Steering wheel locked up launching car into vehicles parked in a used car dealership lot.

- West Mifflin, PA, USA

problem #2

Mar 142014

LaCrosse 6-cyl

  • 12,890 miles
While turning left at a major intersection, car lurched forward and gained speed/momentum while at same time steering wheel became stiff and very difficult to turn & driver could not control the car. Car did not complete the left turn but rather continued driving as if all on its own and crashed into a high curb on right side of car. Air bags did not deploy; front car parts simply crumbled and fell off; suspension was ruined; car tire was punctured along with the tire rim being cracked clear through in a couple of areas. Driver was injured with head injury, cracked rib, and broken rt. Forearm. Car was totaled out by the insurance company.

- Whittier, CA, USA

problem #1

Nov 222011


  • 2,900 miles
Have had continued problems with adjustable steering wheel locking mechanism the dealer has advised that it "is the way it is" returned multiple times. I was to find a major service repair on line about the problem and called the dealership. It was then supposed to be repaired...but within 5 miles of our home on a twisting road the steering wheel became disconnected from the locking devise!!!! I was to loose control of the car due to the way it happened...without any warning and lost control went off the road. I will not drive the car..($40,000 +) due to the way it is now. The dealership..GM..will be sending a tow truck to re service the problem today...(if the safety problem is correctable ) this has been a on going problem and dealership says 'this is the first time we have seen such a problem" (if so..why a service bulletin has been issued..NHTSA 10038705..reff pi-0462..? the dealership and or GM did not stress the safety concerns of this problem. Everything else on this car has worked 100%...with exception of the loss of steering control after servicing after the service was performed for this condition.

- Somerset, KY, USA

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