Driving down the road the car quits and cranks but no start. Found fuse box at fuel pump relay melted together. Cleaned terminals and replaced relay drove car 20 miles to have it do it again. Fuse box get hot and it is located under rear passenger seat next to battery. I have read where other people with same year, make and model having the same problem and around the 70,000-80,000 mileage. I feel that it is a safety problem in both accidents and fire.

- Vernon Center, NY, USA

Vehicle would not start in the garage. Had it towed to a local garage where the diagnosis was failed fuel pump relay. Fuel pump relay overheated and melted the fuse block. The 20 amp fuse for the fuel pump relay did not fail. A visual inspection of the relay shows an internal burn mark between pins 85 & 86. Since this block is under the rear seat, on which my grandchildren our strapped in I am concerned about the chances of fire. As far as I can tell their is no recall, but a quick search of the internet indicates an ongoing problem.

- St. Peters, MO, USA

The fuel pump relay overheated and melted in the fuse box. I smelled the burning in the car. I had to have the fuel pump, relay and fuse box replaced. The mechanic told me that the fuse box could have started a fire and he has never seen this happen, let alone in a vehicle with such low mileage. He told me to google the problem with my car because hundreds of other car owners have had the same problem. Sure enough I did just that and I saw hundreds of people with the same complaint about this model car. GM needs to be held accountable. Are they waiting until somebody dies first before they acknowledge the problem of the fuel pump relay and the fuse box?

- Fort Wayne, IN, USA

Came out from work and car would not start but would try to turn over. Got car towed to mechanic shop to get fixed. They found that the fuse box under the back seat was melted. They stated that this has been common in Buick Lucerne models but that there hasn't been a recall. I don't understand why no recall when many people have experienced same exact problem.

- Niles, MI, USA

My 2009 Buick Lucerne that I use in my daily commute to work did not give me any issues until that Friday,10/23/2015. I tried to start my vehicle that morning and it seem as if it was not getting any fuel. Had the vehicle tolled after contacting my extended warranty company. Monday I received a call from the dealership that the problem was diagnosis as the fuel pump relay has not only overheated but has melted the fuse box. My concerns are that this could have occurred while I was driving, also this seems to be a known but not publicized issue by both the manufacturer and the insurance company. Too many identical incidents have occurred and has been reported, yet no one has received any reported action to correct this dangerous problem. It does not take a mechanical expert to know that a device that can cause fire to something associated with the fuel system is a matter of great concern. Hopefully this problem will be taken seriously before something fatal happens.

- Inkster, MI, USA

I was driving down the highway when my car just stopped running. Luck had it I wasn't on an interstate, thirty minutes later I would have been. (I'm a retired mechanic of 48 years.) up on checking the car I found that there was no fuel pressure. Had the car towed to GM auto center in laramie, wy. I told the service writer that I presumed that the fuel pump had went out. When the tec. Ran diagnostics and a visual check they found that the fuel pump control module and fuse box were burnt. The tec. Told me that he had seen this before and showed me another fuse box with the exact damage. After returning home I was told by another mechanic that one of his customers had the same problem. This is a serious problem as all these items get melting hot and are located under the back seat just in front of the gas tank which is plastic and the seat is nothing but foam creating a serious fire hazard. I had the recall on the ignition switch done. After my experience with my car I think it was a smoke screen for the real problem the fuse box, fuel pump control module or fuel pump. No one wants to take this seriously. This all started on 09/25/2015 car millage 61855. I have the items in question.

- Craig, CO, USA

Car cranked but would not start, checked every thing out found fuel pump fuse burnt removed fuse found fuse block burnt, fuse looked like it had been on fire at one time. I live in the country with nothing but curvey roads if that fuse would have gone out when I was driving I would had run off road and hit a tree killing me or my passengers. [xxx] [xxx] richland, Missouri 65556 VIN unavailable information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Richland, MO, USA

Fuse box under rear seat burned leaving car unable to run, leaving us stranded in humid 90 degree temperature. Car towed, repaired costing nearly $800.

- Batavia, IL, USA

6/2/15 vehicle would not start, full power and crank but would not engage. Car towed to Buick dealer where I purchased car. Ck ECM codes - none ck ign and fuel system - no fuel pressure - ck fuel deliver system found fuel pump failure. Replaced fuel module assembly. $624. 6/08/15 vehicle wouldn't start. Pulled relay for fuel pump and put it back in and it started. I drove it back to the dealership. They checked fuel pump relay, found rear fuse panel damaged due to poor connection at fuel pump relay. Replaced rear fuse block. Cost $291. After doing some research problem seems common and stems from an obvious problem with these fuse boxes. Read there was a national backorder on these fuse boxes at one point. Sounds like this should of been a recall and replaced for free.

- Coldwater, MI, USA

Engine fails to start. After research online, checked fuel pump relay fuse and sure enough relay blown and had melted to fuse block at one pin on relay. Replaced fuse and car started and ran like nothing was ever wrong. Within a week the same thing happened only this time the car would not start after replacing the fuel pump relay. Had car towed to Buick dealer. They replaced the complete fuse block that contains the fuel pump relay which is located under the rear car seat. Cost about $840 total ( $40 for the 2 fuel pump relays; $75 for the towing and the rest was dealer charge to replace fuse block). Asked them if they found what was causing this and they said everything checked ok after replacing fuse block. Have not had any more issues so far although it has only been a couple weeks but would think something has to be causing too much amperage to be drawn to have caused this. Don't know if fuel pump can cause too much amperage draw. Again, dealer said nothing showed up after replacing fuse block

- Saint Peters, MO, USA

My fused box melted and stopped the fuel the from going to my engine. The fused box was heated to the point of burning and melting.

- Elgin, IL, USA

After returning from a two hour trip I parked my car at home. The next day I tried to start my car and it would only turn over.a mechanic found the fuel pump defective, fuel pump relay burnt and the power panel burnt as well.

- Ft. Walton Beach, FL, USA

While driving in petoskey the car started to miss an backfiring then the motor stop running. I couldn't stop or steer the car. After I got the car finely stopped the car wouldn't start up an I could smell like wire burning. I had the car delivered to an auto shop brown motors in harbor springs mi. After the diagnosis they found that the fuse block under the rear seat was burned up at the fuel pump fuse, an was on fire at one time.. the fuse block was beyond fixing an needed a new one installed. There was a recall on the ignition switch, but this isn't what is wrong with these cars, I don' believe that the ignition switch on there recall are what is wrong, I believe that the fuse block is what wrong with there recalls when the fuse shorts out the fuel pump stops an so does the car motor. Strange that the car dealers for some reason has them in stock, there should be a recall on all car with this type of fuse box, this is what causing these car to stop running an get in a accidents. To day I got lucky.

- Alba, MI, USA

The contact owns a 2009 Buick Lucerne. The contact stated that while driving approximately 70 mph, the vehicle stalled without warning. In addition, there was a burning smell of wires. The vehicle was towed to an independent mechanic, who diagnosed that rear fuse box had melted. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 75,000. Updated 7/7/15

- Alba, MI, USA

The contact owns a 2009 Buick Lucerne. The contact received notification of NHTSA campaign number: 14V355000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 01/20/15 updated 10/5/2015

- Winnsboro, SC, USA

The contact owns a 2009 Buick Lucerne. While driving 70 mph, the vehicle stalled without warning. The contact was able to restart the vehicle. The vehicle was not diagnosed or repaired. The contact received a recall notification for NHTSA campaign number: 14V355000 (electrical system); however, the parts needed for the repair were not available. The manufacturer was notified of the failure. The approximate failure mileage was 74,000.

- Neosho, MO, USA

Submission from constituent re 2009 Buick Lucerne recall notice. According to the recall notice, the parts were not available. Recall # 14V355000.

- Clarksville, PA, USA

The contact owns a 2009 Buick Lucerne. The contact received a notification for recall NHTSA campaign number: 14V355000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- West Hurley, NY, USA

Red light warning indicated that airbag needed servicing. Took it to the dealership where car was purchased. Dealer stated that it was an electrical problem. There is no warranty for this. Seems strange that a 5 yr. Old automobile with low mileage should need a whole new system or have this problem. It is very expensive to repair.

- Winchester, VA, USA

Corrosion of fuse box located under back seat.

- Danville, IA, USA