10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
27,817 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Cadillac ATS miscellaneous problems

miscellaneous problem

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2013 Cadillac ATS Owner Comments

problem #17

Oct 172023

ATS

  • miles

A D V E R T I S E M E N T S

Greetings! I hope this message finds you in great health and spirits. I am experiencing an issue with the transmission linkage cable on my 2013 Cadillac ATS Luxury. There was a product safety recall issued in 2014 - recall bulletin 14179A. I purchased this vehicle in January 2015. I took it to a local Cadillac dealership and they found that I need a new cable. They stated the issue was repaired in 2014, before I owned the vehicle, and they have refused to fix the issue at no cost to me. If the cable was replaced with the same part that has deemed defective and the recall does not expire, this should be resolved at the manufacturer's expense.

- Durham, NC, USA

problem #16

Apr 132023

ATS

  • miles
It appears that the transmission shift cable detached while I was driving the vehicle. I went to stop the vehicle and put it in park and the vehicle kept rolling. I had to press the parking break to keep the vehicle from moving.

- Chesterfield, VA, USA

problem #15

Aug 202021

ATS

  • miles
While out driving, the vehicle would not shift gear into park upon arriving at a parking lot. The car was transported to an nearby garage and the transmission shift cable was found to be melted/severed upon undercarriage inspection. This is a recall for other models of 2013-2014 ATS. If the transmission shift cable detaches while the vehicle is being driven, the transmission gear selection may not match the indicated gear and the vehicle may move in an unintended or unexpected direction, increasing the risk of a crash. Furthermore, when the driver goes to stop and park the vehicle, despite selecting the 'PARK' position, the transmission may not be in 'PARK.' If the vehicle is not in the 'PARK' position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.

- Detroit, MI, USA

problem #14

May 012020

ATS

  • miles

A D V E R T I S E M E N T S

My cue screen has completely spiderwebbed and is no longer functioning. I can barely see my back up cam. I can no longer utilize the vehicle hands free because I cannot set up bluetooth. Apparently this is a wide known issue with GM and will not be covered to fix. Which is about $2K out of pocket. This car is parked in a garage 100% of the time and is barely drove 2 miles per day. It only has 72000K miles.

- Augusta, KS, USA

problem #13

May 222020

ATS 4-cyl

  • 102,000 miles
The touch screen froze up and had to be replaced that's the first issue. I replaced it. Now the second issue the touch screen starting cracking and it looks like spider webs. I have heard others has had the same problem. I shouldn't have to pay over $1300 for something that obviously has a defect in it.

- Richton Park, IL, USA

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problem #12

Jun 082020

ATS 4-cyl

  • miles
I"M really upset my car when I got it had 92,000 miles first week I got it start to shutter then stall while at stop and shut off or driving on the freeway then just stall and loose pier and shut off very unsafe and I feel scared to drive this car I took it to so many shop and they all can?T find the issue on why it stalling and shutting off told Cadillac dealer they said it needed update guess what did update and guess what still happening I've done all required maintenance change spark plugs keep up on oil. Change and etc still stalling while driving and at complete stop it not safe car to drive it just stalls and turn off took it to Cadillac still nothing now it back in shop for the 14 time with Cadillac gilbert AZ to see if they can find the issue and the fix I think this is GM Cadillac issue with the computer that causing my car go into some type safe mode and make the car stall and shutter then turn off but when it on highway it drives fine then stalls. I"M for sure this is mechanical issue that has to do with something Cadillac did and they need be responsible with this issue everyone tells me go dealer because the check engine like codes they don't recognize only Cadillac well Cadillac makes no since I think my computer system is making the car go into some type safe mode and shut off I've seen many complaints about this and it crazy and unsafe I've reported this to highway safety board and better business bureau and other places this doesn't make since you guys need provide solution for this issue.

- Chandler, AZ, USA

problem #11

May 232020

ATS

  • 76,000 miles

A D V E R T I S E M E N T S

I currently have the cue screen has spider webs inside and crack. It is out of warranty. I called the dealership and it's costing me a $1,600 plus. I only have 75000 miles on this car. I drove 120 miles in since March.

- Lancaster, OH, USA

problem #10

May 042020

ATS 4-cyl

  • 57,000 miles
This model Cadillac has been having numerous complains over the years, due to screens crack overnight, it happened to me once but the dealer replaced it, but now that I don't have warranty it happened once again and they are trying to charge 1500, this is a very well known issue among Cadillac cue owners, and is something Cadillac needs to take account for and do a recall on a screen that doesn't shatter internally on it's own, May 3rd car was normal, May 4th the screen was shattered from the corner, like a webbing. It wasn't impacted by anything just due to whatever materials they use to make them they randomly shatter over night, Cadillac needs to fix this solution, we can't be replacing stereos ever 3rd year due to a manufacturer mistake.

- Houston, TX, USA

problem #9

Feb 222019

ATS

  • miles
My vehicle always missing or act like it going to turn off or some time it turn off. It vibrates when you take off. Then it stops but when you come to a stop again it does the same thing everytime. And everytime I take it to the shop they always tell me something different to cost me more money. This car is a lemon!!!!!!!!!!! major problems it stays in the shop. I can fax you or give you the dealership number so you can get all the times it been in the shop and all the problems.

- Pearland, TX, USA

problem #8

Jul 312017

ATS

  • 59,996 miles
My cue system is frozen. It would work ok at times. But now it's frozen. Radio still works. But with voice commands only.!. dealer are wanting $900 to $1700 to repair.

- Albuquerque, NM, USA

problem #7

May 122018

ATS

  • 0 miles

A D V E R T I S E M E N T S

The cue infotainment system is starting to fail. Several selections I.e. "media" and "scan" are not working. The clear screen cover has started to crack. It has come to my attention that this is a widespread problem to the degree that the system fails totally shutting down all the music capabilities, rear camera, and use of the on star navigation system as well.

- Oskaloosa, IA, USA

problem #6

Aug 052017

ATS

  • 50,000 miles
Keys were in owner's hands while opening the trunk, and then the keys were accidentally dropped into the trunk when the trunk was shut. When owner attempted to open the trunk by hitting the button on the trunk, the trunk did not open. Then the owner attempted to open driver's side door to access the trunk release button, but the vehicle did not recognize that the keys were inside the vehicle (I.e. trunk) and the door did not unlock (I.e. the button on the door handles did not work).

- Centreville, VA, USA

problem #5

Mar 282016

ATS

  • 45,000 miles
Car shut off for the second time no on has looked in to this. This is my second car accident and now out of work.

- Madison, OH, USA

problem #4

Mar 042016

ATS

  • 45,000 miles
Cadillac Ats lost power and shut off while driving causing lose of control as well as right control arm snapping in half. Driver then hit ditch and then a tree cause damage to front of the car and injury to drive.

- Madison, OH, USA

problem #3

Feb 062016

ATS

  • 11,600 miles
Engine idles at start up and at stop light. Ac comes on when it wants to.

- Elgin, SC, USA

problem #2

Jan 282015

ATS

  • 9,800 miles
Cadillac Ats 2013 continues to stall and turn off causing loss of steering of vehicle. This has been in the shop 4 times for repair, and vehicle has still been stalling.

- Beverly Hills, CA, USA

problem #1

Jun 022014

ATS

  • 16,500 miles
Since June 2013, the Cadillac Ats has been making a vibration feeling. The vibration is unknown, it has been to service twice. First I was suggested to try a different gas (premium gas). The problem continued to occur, so I switched back to regular gas. Then received a recall letter about the transmission shift and that problem was fixed. But I also asked service to drive vehicle around while in the shop to figure out the occurring vibration issue. Service told me all the Cadillac Ats's cars do the same thing and that thats how they were manufactured, but the problem continues. I don't want to insert a different gas type if the car is suppose to take regular unleaded. (I bought car because it is gas saver). As a customer I shouldn't have to change the gas and spend more than I already am monthly if the car is not running properly. Nor should I have to keep taking it in for recalls and paying for a car ($552 per month) if it was not manufactured correctly in the first place. I have the right to exchange my defected vehicle at the cost of General Motors.

- Corpus Christi, TX, USA

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