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really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
7,270 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Cadillac ATS miscellaneous problems

miscellaneous problem

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2014 Cadillac ATS Owner Comments

problem #4

May 132016


  • 3,774 miles


On may/13/2014, at 10 am I had to travel less than 2 miles from my own house to my podiatric doctor, the car was stationary till the end of my appointment about 30 minutes. Upon going back to my house I notice some like scratches on the dashboard screen that house all controls, such to platy a radio station etc. The are on the right side of such screen about 2 inches wide and all the way to the top. On may/16/2016 I called baker Cadillac of charleston SC, explain what it had happen, were told to bring the car so they could look at it, some we did on may/24/2016, were told that will need to order the part and will let me know when they had it, I had to insist for the person to write an order, some he did but not vey happy. While we were waiting for the form to be ready another employee told us that if we see a red light not to drive and that had happen on other vehicles and they are several pieces of plastic on that configuration, upon returning home a long about 1.1/4 inch red light appeared on the left side of such screen, as today may/28/2016 the vehicle is not been out of my garage and it will be there till the time to take to dealer to be repaired. On may/26/2016 we got a phone call from the dealer baker Cadillac to let us know that the part was available and were given an appointment for June/01/2016 at 11 am and will take 1 to 1.1/2 hour to be replaced. I was big surprise that the part got there 2 days latter, I took a picture but is not very clear, upon being at the dealer I will try to obtain a picture there and if possible once is removed from my vehicle and if possible to see if they could give it to me. I think that this problem should be investigate..

- Summerville, SC, USA

problem #3

Jul 232015


  • 10,807 miles
I discovered while my car was parked in the garage that the right front tire had a protruding sidewall next to the rim, with about a 4-inch split and exposed steel belt. On the same day I had the tire replaced for $293.61. Within the next week I discovered that all of the other three tires began showing protruding sidewalls. Note that the electronic inflation history shows no significant deviation from normal pressures. There were no crashes involving the vehicle. All 4 tires were the originals from the GM factory. Neither Cadillac, where the first tire was replaced, nor Michelin, the manufacturer, offer any warranty or credit toward replacement of any of the four tires. These tires appear to be defective with the potential safety issue for sudden blowout. There does not appear to be any external cause for this defect to occur at only 10,000 miles. The Michelin model # is 225/40R18. My local Cadillac service manager has stated that this has been reported to GM, and they will not assume any responsibility.

- Absecon, NJ, USA

problem #2

Aug 112014


  • 7,500 miles
I called the dealership (katherine cole who sold us the run flat tires), tweeted GM. No one at this point has been the least bit interested in what I had I to say. After my crash, on August 11, 2014, I have found several other Ats owners that experience the same exact daughter and I suffered terrible injuries, crash and totaled my car. I also am finding that there maybe a tire issue because of fast wear after only 7,000 miles. What, is GM or the tire manufacture or these safety org. Waiting for someone to die? I sent in a complaint in about my 2014 Cadillac Ats causing me to have a near fatal car accident. GM is claiming that the tires were worn and speed caused the accident, which is false. My car only had 7500 miles ( car was purchased with only 256 miles) and the tires were not worn! the car was just in for service for it?S premium care lease maintenance, the service advisor would have mentioned that at time! the speed was caused from the accident. My daughters abdomen was injured from the seat belt too! between GM and Michelin tires I am getting no where, they are pointing the finger to each other when I voted for you I thought you would fight for michiganders! how would you feel if I were your family member. I have been four surgeries and at least two more, please rethink your decision please help me. Updated 10/9/15 MA 10/29/2015

- Southfield, MI, USA

problem #1

Aug 112014


  • 7,000 miles
I was involved in a car crash on 8-11-14. My husband brought my a 2014 Cadillac Ats for my birthday. A few months after ownership I noticed that when it rained the car would hydroplane but the stablitrack would make the vehicle jump back into it's lane. My husband thought I was being a brat, so I told him to drive the car. He took the car for a test drive and less than minutes into his test drive he said, "call the dealership and get these damn tires off this car now" ! I called the dealership (lafontaine) and left a message with xxxx xxxx and explained the problems with the tires and to switch to regular tires not the runflat tires. She never called me back. A few days later, my daughter and I crashed. The car hydroplaned and lost control we hit two tress and took down a one way sign. My daughter and I suffered horrible injuries. I made a claim with GM esis dept., they denied my claim stating that the tires were worn and speed. I had no more 5000 miles at the time of the crash. There is no way the tires were worn nor speed. I took my car in for the lease maintenance package the dealership (Suburban Cadillac) did tire rotation and at time there was no mentation of my tire thread wearing down. When I mentioned to service dept about the problems with the tires the explanation I was given is that the run flat tires are like the big wheel (child plastic tricycle from the 80's) tires when it rains that's why plus tire are low profile. I contacted my state attorney general (no help), BBB (going through procedures currently), ftc (made a complaint), and contacted nthsa(no help at all) to get help for an investigation and for GM. As a citizen of the United States I am so disappointed with the lack of support for the people that are supposed to assist citizens like me.

- Southfield, MI, USA

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