Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
54,112 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Cadillac DeVille seat belts / air bags problems

seat belts / air bags problem

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2002 Cadillac DeVille Owner Comments

problem #15

May 132014


  • 140,000 miles


Wild traveling far right lane 45 mile-an-hour 5 lane major road in Michigan hit pothole lost all control of the vehicle beard left into oncoming traffic struggled car back to the right took over 1 miles to finally come to an abrupt stop at a four foot concrete barrier in front of a car dealership airbags did not deploy loss of control brakes steering very hard

- Southgate, MI, USA

problem #14

Mar 242016


  • 160,000 miles
I got into my car at work to go to a business. I inserted the key and started the car and the air bags in the steering wheel and the passenger side of the dash deployed breaking the dash and the windshield. The car was stationary and parked in my company's parking lot.

- Thief River Falls, MN, USA

problem #13

Jan 052015

DeVille 8-cyl

  • miles
Purchased vehicle from brother 7 months ago. Airbag warning will not go off. Ground wire defect Dec. 2014 and dealership repair same. They indicated everything cleared out; however, when I left dealership problem still exist for airbag. I have asked about any recall but they did not indicate any. The ground wire repair restored all other malfunctions on dash but air bag still on. They did indicate low voltage to air bag. Dealership very nice but I am still very nervous over air bag light being on. Repair invoice [xxx] / dick shirley dealership burlington, nc. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Burlington, NC, USA

problem #12

Dec 042014


  • 84,000 miles


The contact owns a 2002 Cadillac Deville. The contact stated that the driver side air bag deployed when the vehicle was parked. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 84,000.

- Scottsdale , AZ, USA

problem #11

Sep 092013


  • 77,000 miles
The contact owns a 2002 Cadillac Deville. The contact stated that the air bag indicator illuminated. The dealer reset the air bag sensor, but the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 77,000.

- Rochester, NY, USA

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problem #10

Apr 012014


  • 35,000 miles
The contact owns a 2002 Cadillac Deville. The contact stated that while driving at various speeds, the telescopic steering wheel moved up, down, inwards and outwards independently. In addition, the front driver seat independently moved back and forth. The contact also stated that the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The contact received NHTSA campaign number: 14V355000 (electrical system) and stated that the part was unavailable. The dealer was uncertain when the part would become available to service the vehicle under the recall. The manufacturer was not notified of the failure. The contact did not experience the failure related to the recall. The approximate failure mileage was 35,000.

- Midlothian, VA, USA

problem #9

May 142014


  • 240,000 miles


The contact owns a 2002 Cadillac Deville. The contact stated while driving approximately 20 mph, he became distracted and crashed into a pole. The air bags failed to deploy. The contact sustained a concussion that required medical attention. The contact later received notification of NHTSA campaign id number: 14V355000 (electrical system) however the part needed for repairs was unavailable. The vehicle was driven to the dealer for repairs. The front bumper and grill was replaced. The manufacturer was notified of the failure. The approximate failure mileage 240,000.

- Elkin , NC, USA

problem #8

Dec 152011


  • 67,000 miles
The contact owns a 2002 Cadillac Deville dhs. The contact stated that while driving 6 mph and turning at an intersection, the vehicle was crashed into from the passenger side and none of the air bags deployed. A police report was filed and the driver sustained bruising. The vehicle was destroyed. The manufacturer was made aware of the failure who did not offer any assistance. The failure and the current mileage was 67,000.

- Boca Raton , FL, USA

problem #7

Jun 202006

(reported on)

DeVille 8-cyl

  • Automatic transmission
  • miles
Upon start up 2002 Deville computer check of the air bag system does not clear.

- Grove City, OH, USA

problem #6

Jul 152002

DeVille 8-cyl

  • Automatic transmission
  • 8,687 miles
1. (a) my Cadillac (dhs-2002) operates in a dangerous and defective manner that could cause accidents. I have had the vehicle serviced no less than 16 times to fix equipment failures, including those which could be major safety issues, to no avail. (B) the airbag warning light has come on two separate occasions, though the bag never deployed. (C) the vehicle suddenly stalled when making turns. 2. (a) my vehicle contains "automatic rain sensors" for its windshield wipers. The wipers come on violently (highest level), even when not turned on, and though it is not raining. The danger is sudden distraction, which could easily cause an accident when merging with traffic and in other dangerous driving situations. They also come on suddenly when passing radio towers. The date set forth below is the first incident; it continues to happen. (B) the airbag warning light creates fear in the driver, as we are unsure as to if and when the airbag will deploy. If it where to deploy erroneously while we were driving, the results could be catastrophic. (C) on two occasions, while making turns in traffic, the vehicle stalled, which could have led to a serious accident. 3. (a) I have returned the vehicle to my dealer for service on numerous occasions. No parts have been replaced, nor has any repair been effected. It appears that this is a systemic issue, and I suspect that it affects all Cadillac similarly equipped. (B) the airbags where replaced on two occasions which has, as least temporarily, solved the problem. (C) on two occasions, sensors were replaced which where allegedly the cause of the problem (last time this occurred was 5/25/05) the foregoing represent critical electronic system failures that could result in fatal accidents. The inability of GM to resolve the automatic wiper issue, together with multiple repairs of other sensors that caused major system failures requires investigation into the safety of this vehicle.

- Pikesville, MD, USA

problem #5

Jul 192004

(reported on)

DeVille 8-cyl

  • Automatic transmission
  • miles


Problems with cruise control and air bag light. The cruise control light on the steering wheel remained lit, often for several days. The air bag light illuminates intermittently but the dealer indicated that nothing could be done unless the light was on when the vehicle was bought to the dealer. The power steering pump has been replaced, the engine block cracked. The driver's seat failed.

- Oakdale, NY, USA

problem #4

Aug 102003


  • miles
When driving 75 mph driver's side air bag inadvertently deployed, causing consumer to pull over. Dealer has been notified.

- Downey, CA, USA

problem #3

Oct 122002


  • miles
Consumer states that while driving at any speed the air bag light comes on and the air bag could be inoperative in the event of a vehicle accident. Dealer notified.

- Antioch, CA, USA

problem #2

Aug 012002


  • Automatic transmission
  • miles
Air bag light stays ilumminated, the fvehicle was taken to the daealer who order a new air bag module, the vehicle has been out of service for 56 days because the module has not arrived at the dealer a D the consumer is afraid to drive the vehicle.

- Davisonville, MD, USA

problem #1

Jun 232002


  • Automatic transmission
  • miles
While driving at 30 mph suddenly red light came on for airbag, and green lights went off. Did not know in what gear vehicle was in. Also, gas gauge went out. Cause unknown. Took vehicle to dealer, and dealer could not find cause of problem. Dealer has had vehicle since July.

- Arlington, TX, USA

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