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definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
31,333 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Cadillac DeVille windows / windshield problems

windows / windshield problem

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2002 Cadillac DeVille Owner Comments

problem #3

Mar 172010


  • miles


Three of the four window regulators have broken and after repairing, within a year two of the windows regulators have broken again. This is an obvious manufacture defect that can cause a sudden distraction to the driver. In one situation, the window fell into the door while in a rain storm. This caused a sudden distraction to the road. I strayed out of my lane because of the sudden breaking of the regulator. Second time occurred when I was at a grocery store. I came out to find the rear window down which could have allowed someone into the car and rob or even worse. I have not seen this problem in any other car but the Cadillac Deville's. in speaking with other Cadillac owner's just about every single one of them reported the same issue. I think the government should be looking into the issue.

- Hazel Park , MI, USA

problem #2

Oct 202010


  • 32,000 miles
The contact owns a 2002 Cadillac Deville. The contact stated that as the front driver side window was engaged, the window opened with a loud pop. The window then abnormally fell into the door panel. The vehicle was taken to an independent repair shop where the contact was told that the window regulator failed. The vehicle was repaired yet the failure recurred on the rear driver and front passenger side windows. The vehicle was not further repaired. The failure mileage was 32,000 and the current mileage was 40,000.

- Albany, GA, USA

problem #1

Aug 292008


  • 62,000 miles
I am the second owner of this vehicle. I purchased this vehicle directly from my local Cadillac dealership where the first owner purchased the vehicle. I was told that the vehicle had a clean service history and that it was thoroughly looked over. Within the one and a half years I own the vehicle I replaced both front wheel bearings, and have had three window regulators replaced. I contacted Cadillac corporate and was told I would have to pay a diagnostic fee to the dealership to find out if the windows are defective. After seeing at least six complaints registered with the ntsb and finding out that the dealers in my immediate area keep the window regulators routinely stocked tells me that there is in fact a defect. Why a diagnostic fee and why not an honest attempt to remedy the defect with the customers that have remained loyal to GM over the years? I'm sorry but this type of treatment will make me think twice about what brand of vehicles my family & I purchase in the future.

- Montville, NJ, USA

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