The exterior housing units prematurely wear out and allow moisture to cause failures of the lights. The makes driving at night hard, because you can barely see. GM tried to give some customers a rebate, but this required owners to pay out of pocket at first for repairs, and this causes me an undue burden because I don't have that kind of money. This is very dangerous and GM should recall this.

- Little Rock, AR, USA

Windshield wipers stopped working while in rain storm. Motor was still running but the wiper transmission was disconnected from motor. My 2 year old grandson was in the car at time of failure. They were able to safely return home. This incident could have caused a serious accident.

- Merrillville, IN, USA

When using low beams it's like driving blind! you can barely see a foot in front of you at night. Must use high beams at night or risk your life due to lack of visibility due to discoloration/problem with lens covers!

- Earlville, NY, USA

The contact owns a 2011 Cadillac Srx. The contact stated that while driving with the air condition activated, the windows and the windshield became foggy. Additionally, while driving in inclement weather, the windshield and the windows became foggy. The contact manually wiped the windshield to drive safely. The manufacturer was made aware of the failure and transferred the contact to classic Chevrolet Buick GMC Cadillac (8020 broadway St #9165, galveston, tx 77554, (409)744-5711. The contact was informed that there was an available software update however, a diagnostic cost would be assessed to have the vehicle diagnosed. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 86,000.

- Muscatine, IA, USA

I have complained to Cadillac about my headlights having condensation which leads to them intermittently turning off. It's illegal to drive without headlights at night in wa state and it's dangerous. On 2/28/20, Cadillac sent me a letter acknowledging that's the 2010, 2011, 2012, 2013, 2014, and 2015 Srx may experience issues that could cause moisture to accumulate in their headlamps capsule and cause halogen headlights to become dimmer over time. They state in the letter that they will only reimburse up to $1,600 for the repair. The repair is $2,600. Then they said the claim form has to be submitted by May 28, 2020. None of the dealerships have the headlights because they are on back orders. They told me they may not get the headlights by that time. In other states lawsuits have been filed where Cadillac did not win. In those lawsuits it was noted that Cadillac was aware of this defect and ignored it. I'm asking that you please order Cadillac to issue a recall. It's the right thing to do and it's a safety concern.

- Auburn, WA, USA

Headlight moisture problems, when water gets into the headlight the headlight will no longer work until the water evaporate or dries out completely.

- Cibolo, TX, USA

The contact owns a 2011 Cadillac srv. The contact stated that there was excessive moisture and condensation inside of the headlamp assembly. The contact stated that the adaptive forward lighting warning light was illuminated. The contact stated that the projected luminescence from the headlamp was drastically reduced. The vehicle was not taken to be diagnosed nor repaired. The contact became aware of a warranty extension provided by the manufacturer in regard to the failure. The contact was informed by the manufacturer that the vehicle no longer qualified for the extended warranty repair since the warranty period was exceeded. The vehicle was not repaired. The approximate failure mileage was 94,000.

- Reno, NV, USA

The factory low beam headlights on this car pose a safety risk for everyone on the road. You can barely see anything on the road with the low beam headlights on this car. The high beam headlights work perfect, but the low beam headlights are dangerous. I've seen many people that drive this vehicle have the same problem. I believe a recall should be put into place due to this problem originating from the factory.

- Dierks, AR, USA

Last year in 2018 took my car in to GM and they could not find any thing wrong with my issue of car Cadillac 2011 Srx and found through web sit that this series of vehicles had a recall and the blower system for the defrost system, and my car is having the same exact issues and Cadillac will not fix

- Moab, UT, USA

Defrost system when it is required it may decrease the drivers visibility and results in a crash. More or less it works when it wants to not when it is needed too

- Moab, UT, USA

Low beam headlights, illuminate at dangerously low levels. It makes it very hard to drive at night making very dangerous driving conditions. To see at night, I often have to drive with my high beams on, which is very dangerous for oncoming traffic.

- Rockford, IL, USA

Visibility when on my way to work on the highway at night my low beams are so dim that I can't see the road, I have a 2011 Srx, this is horrible

- Guntown, MS, USA