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10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
42,280 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Cadillac SRX electrical problems

electrical problem

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2012 Cadillac SRX Owner Comments

problem #11

Jul 012016

SRX

  • 60,000 miles

A D V E R T I S E M E N T S

After opening, the lift gate closes slowly on its own all of the time. Happens whenever the lift gate is open in a stationary position. Has been ongoing for a couple of months now. Has closed several times on myself and my husband.

- New Lenox, IL, USA

problem #10

Nov 232015

SRX

  • 60,000 miles
When it rains the closed sunroof drains into both floor boards of the car, and into the back hatch floorboard whether driving or stationary. Soaking my feet while driving. This has also caused the electrical system that controls the liftgate to go out and it will not open even manually. It saturates the floor and is causing mold to grow underneath the carpet which I would think is a health risk especially for owners like me who have a child with asthma. This happens every time it rains or I wash my car. It has been a problem for almost a year.

- Broken Arrow, OK, USA

problem #9

Sep 012016

SRX

  • miles
The headlight assembly has condensation and the low beam light is barely visible at night this is a safety hazard

- Ft Worth, TX, USA

problem #8

Sep 012016

SRX

  • 102,558 miles

A D V E R T I S E M E N T S

The headlight has condensation and low beam which is a safety hazard

- Ft Worth, TX, USA

problem #7

Jul 272016

SRX

  • miles
The contact owns a 2012 Cadillac Srx. While the vehicle was parked, there was a downpour of rain. After the rain, the tailgate became inoperable. While driving approximately 45 mph, the accelerator pedal was depressed but the vehicle failed to accelerate. While the vehicle was being towed two days after the rain, there was a large amount of water coming from under the vehicle. The vehicle was taken to a dealer where it was diagnosed that all of the modules were wet and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

- Wyandotte, MI, USA

problem #6

Jul 292016

SRX

  • 39,000 miles
Radiator cooling fan doesn't turn off. This ran my battery down. I removed my cooling fan relay switch from the electrical fuse box and unplugged my coolant temperature sensor wire and reinstalled and now seems to be working fine. I currently have 39K miles.

- Austin, TX, USA

problem #5

Oct 212015

SRX

  • 80,000 miles

A D V E R T I S E M E N T S

Rear hatch opened on its own while driving down the highway. Rear hatch acted erratic after that and raised 3/4 of the way and came down rapidly, almost trapping person. Rear hatch then closed and would not open even on manual setting. Heard loud rush of water while backing out like it was running down the inside panels in rear, no water noted on rear cargo carpet. Took to dealer, found module shorted out. Reported to dealer after research, while waiting on part, that other complaint found online similar, noted tied to water from sunroof drain, asked them to check if module was wet. Noted had sunroof drain replaced prior on the recall.. dealer noted no connection. Picked up car after new module on sat.; picked up groceries on tues. And found carpet wet in back. Found 1" of water in side storage in rear on passenger side under carpet and 1" of water in spare tire area under cargo with rear hatch module/motor sitting in the 1" of water. Then hatch would not work again- called dealer- set to take car back again this sat.. requested Cadillac care and dealer to contact safety dept. Of Cadillac since rear hatch should never open by its self while driving down highway, and they informed me they have no way to contact anyone at Cadillac regarding safety concerns.

- Hartsville, SC, USA

problem #4

May 152015

SRX

  • 52,000 miles
The contact owned a 2012 Cadillac Srx. While the vehicle was parked, the contact noticed that the console caught fire and melted. The contact also noticed soot in the interior of the vehicle. The fire independently extinguished itself. A police report was not filed. The vehicle was destroyed. The manufacturer was not notified of the failure. The failure mileage was 52,000.

- Evans, LA, USA

problem #3

Oct 072014

SRX

  • 23,000 miles
The contact owns a 2012 Cadillac Srx the contact stated that while reversing, the warning sensor turned off and the vehicle crashed into a utility pole. There were no injuries. The vehicle was driven to the dealer. The technician diagnosed that the reverse sensor switch was accidently turned off and that there were no defects found in the vehicle. The manufacturer was made aware of the issue. The vehicle was repaired. The approximate failure mileage was 23,000.the VIN was not available. Mailed out 01/13/15 updated 1/21/2016

- Jackson, NJ, USA

problem #2

Jan 152014

SRX 6-cyl

  • 33,500 miles
When breaking have a very unusual smell coming from the break. Vehicle has a 2 to 4 second delay when applying the gas. The hatch back will open by its self and sometimes close by it self.

- Scappoose, OR, USA

problem #1

Apr 252013

SRX 6-cyl

  • 15,021 miles
I opened the rear lift gate from inside the car. I had just parked curbside at my 13 year old daughter's school, as I do each school day morning to drop her off. As she leaned in the back cargo space to pull out her back pack and lunch box the cargodoor started to close on its own on my daughter. Neither of us had pressed the button. I was unaware at first as I was in the front seat facing forward, I heard her scream and was watching in horror as she was being crushed by the door between the door and her bag and the cargo compartment. I did not understand why the door did not treverseand was unsure in that split second if I pressed the button would it reverse the door or crush her further. I also was unaware if I had enough time to jump out of the car, run to the back. To try to pull the door up. This came close to being a catastrophe. If my daughter was smaller or younger or in a different position. She is bruised and I am really concerned a car is on themarket like this. I saw other complaints like mine on line today after this happened. The dealership is being less than helpful not to mention.my car has locked me out twice with the keyless entry after the car was unlocked. It relocked. The navigation and bluetooth toss me regularly. I think this car has a wiring issue on top of the lace of safety with the back gate.

- Rancho Mirage, CA, USA

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