Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
19,807 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Cadillac SRX drivetrain problems

drivetrain problem

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2013 Cadillac SRX Owner Comments

problem #8

May 122016

SRX

  • 100,000 miles

A D V E R T I S E M E N T S

The contact owns a 2013 Cadillac Srx. While driving at any speed, the vehicle lost power without warning and the engine light illuminated. The vehicle was taken to the dealer where it was diagnosed that the spark plugs needed to be replaced. The spark plugs were replaced, but the failure recurred. The vehicle was taken to the dealer again where it was diagnosed that the transmission control module failed. The vehicle was not repaired. The manufacturer stated that the VIN was excluded from NHTSA campaign number: 13V097000 (electrical system, power train). The failure mileage was approximately 100,000.

- Gralroy, CA, USA

problem #7

Sep 232015

SRX

  • 40,000 miles
The transmission locked up when going up a hill in the adirondack mountains. The car would not accelerate nor would it shift and we had to immediately pull off the road. It lurched as if trying to shift was unable to do so. If we had been in the passing lane on an interstate when it happened it could have been very serious since we lost control of our speed. The car would not go into reverse or in neutral after it stopped. We were towed to a dealer the the entire transmission had to be replaced. The dealer contacted GM and, after describing the problem, was told immediately what had happened to the transmission. Clearly, this was not an unusual problem.

- Potsdam, NY, USA

problem #6

Jan 052015

SRX

  • 8,000 miles
The contact owns a 2013 Cadillac Srx. The contact felt that the transmission failed and took the vehicle to the dealer. The dealer determined there was no transmission failure. Later, the transmission jerked and caused the vehicle to crash into a building. There were no injuries and a police report was not filed. The vehicle was unable to be controlled. The vehicle was taken back to the dealer who could not determine what caused the failure. The contact found NHTSA campaign number:14V212000 (power train). The manufacturer stated that the vehicle was previously repaired according to the recall and the vehicle was performing as designed. The contact did not recall having the recall repair performed. The failure mileage was 8,000. Updated 6/3/15

- Fort Myers Beach, FL, USA

problem #5

Jan 012013

SRX 6-cyl

  • 1,000 miles

A D V E R T I S E M E N T S

Transmission shifts very erratically when accelerating. Vehicle was recalled this year for this problem but the fix failed to solve the problem. The dealer is telling me that this is normal for an electronic transmission. This is insulting as my last vehicles had this and did not shift like the Srx. I am concerned that a major failure lies ahead that could strand my family or cause an accident and obviously cost thousands to repair or replace.

- Rochester, MI, USA

problem #4

Aug 292013

SRX 6-cyl

  • 200 miles
Time lag when car is at a hill stop or fwd gear hesitation from coming off hill or rxr crossings, would roll backward from coming out of brake to gas pedal like no pwr response from eng.

- Marion, AR, USA

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problem #3

Nov 062013

SRX 6-cyl

  • 1,500 miles
The vehicle lost power immediately upon acceleration. The issue repeated itself twice since this first time. It presents danger of collision to anyone inside. Despite having a warranty nobody is willing to repair the issue.

- Mansfield, TX, USA

problem #2

Nov 132013

SRX 6-cyl

  • 6,277 miles
Cadillac Srx, delivered on 5/31/13 (purchased 5/27/13). Srx serviced on 11/11/13 because of warning messages-service rear axel&AWD on 10/30/13-called dealer immediately/arranged service on 11/11/13-mileage 6045). Only did computer updates. On 11/13/13(mileage 6277) came to a complete stop and when turning right the car was in very slow motion & barely moving with my foot on the gas, finally it moved. It happened again on 11/15/13 (mileage 6498) but turning left & another car was approaching on the right, thought I was going to be hit. Called dealer & told to bring it back. Dealer quite a distance from me afraid to drive the car there. On 11/19/13 (thought I could get to GM dealer (sat from 11/15/13) & turning right it did it again. I was quite upset and called onstar to tow it. GM dealer, informed, might not have the diagnostics that the Cadillac dealer has to evaluate my Srx.they could not tell what my dealership had done from notes on the servicing on the Srx. Only thing found was to do ev update. On evening of 11/26/13 (mileage 6708)had acceleration problem again turning right from a complete stop. Called dealer & arranged to drop it off on 11/29/13 (mileage 7034)& receive a replacement car while mine was checked out. On a highway I went to pass a car and lost acceleration for a few seconds. At least I was going downhill or the cars coming up in the lane I was switching to would have hit me. Dealer cannot replicate the problem but did find that there was an update on heating/ac needed. Got Srx on 12/4/13.the dealer only drove my car 8 miles to do any testing. Again acceleration problem on 12/19/13( mileage 7584)& it was from a complete stop turning right but lasted a much longer time. Also when backing out of a parking space the problem arose yet again & called the dealership.12/21/13 having Srx looked at again. 7 months old &same problem. Is it a lemon?

- New Windsor, MD, USA

problem #1

Oct 142013

SRX

  • 1,477 miles
When entering the street from my driveway, the transmission failed to engage for four to five seconds. This has happened several times. When I took the vehicle in to galles & davis in albuquerque, they said the problem was due to an electronic acceleration system and that nothing culd be done.

- Albuquerque, NC, USA

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