10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
10,330 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2017 Cadillac XT5 brakes problems

brakes problem

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2017 Cadillac XT5 Owner Comments

problem #13

Jun 162022

XT5

  • miles

A D V E R T I S E M E N T S

Since 6/2022 and again 7/2022, 10/25/22 1/31/23 Constantly stating service error codes for stabiltrak, antilock brakes, and brake assist not functioning and need service urgently. However when I take it to the dealership they find nothing wrong and further investigated at another Cadillac dealership they also state they found nothing. These errors continue to pop up intermittently and my Cadillac app reports them as needing service.

- Channahon, IL, USA

problem #12

Aug 082022

XT5 6-cyl

  • miles
To recall department, I purchased the above car in Jan 2021 since that time I had to take this car in for repairs 3 times concerning steering brake problem and reducing speed and also the thermostat problem. In reviewing this the consumer reports I found out that this was one of the worst years of making the xt5 and a recall was done for 2017 but for the cars that was manufactory in 2016. if a car get on the dealers floor in 2017 most likely it was manufactured in 2016. so I want to know why my car hasn't been notify for a recall and I'm having to take this car to the shop on three or four occasions for the same problem. I would like to somebody to look into this situation and reimburse me for my out of pocket expensive. This should be a manufactory problem and GM should be doing the repairs for free. Please feel free to contact me for any additional questions or concerns. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Hyattsville , MD, USA

problem #11

Jul 212021

XT5

  • 8,000 miles
The contact owns a 2017 Cadillac XT5. The contact stated while driving approximately 5 MPH, the engine made a grinding sound, and the vehicle accelerated while the foot was on the brake pedal. The contact did not recall any warning lights on the instrument panel. The contact also had an incident where he accidentally ran into the garage, and the air bags did not deploy; however, the front passenger side of the vehicle was damaged. The contact did not recall any warning lights on the instrument panel. The local dealer did not diagnose any failure; however, the vehicle was repaired. No injuries and medical reports were necessary. The contact stated the vehicle does not have an emergency brake. The dealer did not diagnose any failure with the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 8,000

- Beverly, MA, USA

problem #10

Apr 092020

XT5 6-cyl

  • 23,000 miles

A D V E R T I S E M E N T S

On March 23 we took our 2017 Cadillac XT5 to the dealership for a service because 2 days prior, the parking brake would not release while in a stationary position. We were able to release the parking brake after turning the vehicle on and off multiple times. All of the warning lights on the dash came on, but the brake released and was able to be driven home. The vehicle was ready to be picked up the following day. They had replaced the parking brake actuator and stated that it was the cause of the issue. The vehicle seemed to be running normally for us and continued to do so until the morning of April 9th. My wife was just leaving work that morning and started driving the car home when she approached a stop light and the brake pedal went to the floor, the vehicle was not able to be slowed or stopped. She was able to safely go through the red light and turn into a parking lot where the vehicle rolled into a parking stall. If she had made it through the light on green, she would have been on the freeway. There was a grand total of 108 additional miles since the last service on March 23. The vehicle was towed back to the dealership where they had it for almost a week. They found that the master cylinder had been leaking into the booster which caused the fail. The brake booster and master cylinder were both replaced. After additional research, I have found multiple people have had the same/similar issues with their vehicle. It appears that all of the warning lights coming on at the same time may have been a sign that the master cylinder was failing.

- Livermore, CA, USA

problem #9

Oct 062019

XT5

  • 15,000 miles
Squeaky brakes. Dealer says it's considered an annoyance. Occurs each time the vehicle is in use.

- Amherst, NY, USA

problem #8

Mar 152019

XT5

  • 16,000 miles
The contact owns a 2017 Cadillac XT5. When the brake pedal was depressed, it traveled to the floorboard and the gear shifter would not move into park. Also, the service engine, service stabilitrak, service transmission, and entire instrument panel warning indicators were illuminated. The battery was disconnected and reconnected and the vehicle was able to shift into park; however, it unintentionally went back into drive. The vehicle was towed to plaza Cadillac (8893 us-441, leesburg, fl 34788, (352) 787-1323) where the chassis control, engine, transmission, and range control modules were reprogrammed. After the repair, the brake pedal traveled to the floorboard when placing the gear shifter in park. Also, while driving 40 mph, the vehicle stalled while rolling to a complete stop. The vehicle was pulled over to the side of the road where it was restarted and functioned normally. The vehicle was taken back to the same dealer where the failure could not be replicated. The vehicle was not repaired. The manufacturer was made aware of the failures and informed the contact that other vehicles were experiencing the same failure. The failure mileage was 16,000.

- Summerfield, FL, USA

problem #7

Dec 272018

XT5

  • 17,300 miles

A D V E R T I S E M E N T S

After sitting for more than 1 hour, the brakes squeal until I have applied the brakes for 5-8 times.

- Detroit, MI, USA

problem #6

Mar 132018

XT5

  • 34,000 miles
Brake master cylinder failure - brake fluid error message appeared on screen and over the course of 24 hours the brakes stopped working. While pushing the peddle completely flush to the floor, the vehicle hardly stopped. Had the car towed to the dealership for repair.

- Mars, PA, USA

problem #5

Dec 142017

XT5

  • 7,200 miles
Brakes failed. Coming to a stop sign on cr 13, brake pedal went to the floor. Brakes did not slow or stop the car at all. Pumped the brakes 3 or 4 times, no braking. Went thru stop sign hitting another vehicle. Air bags did not deploy. Automatic braking system did not activate. Estimates I was 50 yards from the stop sign when I first applied the brakes, speed between 20-30 mph.

- Headland, AL, USA

problem #4

Jun 232017

XT5

  • 8,586 miles
Loss of brakes. Brake pedal went to floor and car would not stop. Brake fluid light went on. Towed to dealer, found master cylinder leaking into power brake booster. Both parts replaced and problem solved thus far. Dealer stated must be common problem because parts were backordered. Milage on car is 8,585 at time of brake failure. Vehicle was moving at time of brake failure, my wife was getting ready to get on expressway. No sign of brake fluid loss was visible.

- Shelby Township, MI, USA

problem #3

Apr 282017

XT5

  • 3,400 miles

A D V E R T I S E M E N T S

After backing out of my garage, my XT5 after 3 previous brake stops two with stop signs, the next stop the brakes locked up with a sudden stop. I did nothing different with the 4th stop when the brakes locked. I noticed that the brake light was displayed and needed to be pressed to in order to drive the car to reach a city road.

- Oceandside, CA, USA

problem #2

Nov 112016

XT5

  • 1,800 miles
I was driving in traffic, about 45mph, when the parking brake came on, I got a check engine light, service brake assist, service stabilitrack and one other light on. I managed to keep it running enough to not get rear-ended, but it is not safe. The dealer now has it, and I am in a loaner. The car has less than 2000 miles on it, and this is the second check engine light (the first did not involve the parking brake), but the dealer did not find a concrete problem for the light. Is this going to turn into a recurring problem? it is very definitely not safe.

- Norfolk, VA, USA

problem #1

May 212016

XT5

  • 10 miles
This car was sold to me with a driver awareness package that includes low speed front braking and I am unable to get it to work, a salesperson drove the car and could not get it to work and a Cadillac mechanic at linus Cadillac in vero beach, fl. Drove the car and could not make it work.. the car has been to two dealerships for this issue and the last dealer mechanic at linus advised me that the system is not working. Cadillac denies this and claims the system cannot be tested but that it is in the car and will work. I have never heard of any such thing. I have to much documentation on this issue to attach below. Videos, E mails to and from the dealer service dept, etc.

- Jensen Beach, FL, USA

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