I have had recurring electrical issues with my 2013 Captiva over the last year. Mostly after driving the vehicle for more than 20-30 minutes, I will use the turn signal and the turn signal won't work. Also the radio will shut off and then come back on losing all of my radio settings and clock. Sometime after experiencing the turn signal/radio issue, I will park my Captiva, get out and try to lock the door with the remote and it does not work. All electrical seems disabled temporarily. I cannot even use the door lock switch and have to lock the vehicle with the key. Then when I try to start the vehicle, it seems dead like the battery is not connected, the key will get stuck in the ignition and will not release. I wiggle the key, try a few times, then it comes back to life and starts most of the time.
I took the vehicle to the local Chevy dealer and they said they could not reproduce any of the issues. The issues happens daily but sporadically. I am now forced to take my vehicle to a local mechanic since the dealer is not able to help me. I see this same issue with the turn signal and the radio posted in forums with 2012 Captiva's and it seems to be a chronic issue. Some say they replace the battery cable and ground wires to fix, but it seem like there is no recall and the dealers are not helping.
Update from May 4, 2019: I took my Captiva to a local mechanic who like the dealer could not reproduce the electrical issues. After reading some of the solutions from other Chevy Captiva owners on this site and others I told them to replace the battery cables to see if it would fix the issue rather than keep paying hundreds of dollars for diagnostics that produced nothing. After two weeks I have not had any issues, where as before it was almost every day one of the many issues would occur. I am hoping this is resolved and will not happen again.
A D V E R T I S E M E N T S
I have had recurring electrical issues with my 2013 Captiva over the last year. Mostly after driving the vehicle for more than 20-30 minutes, I will use the turn signal and the turn signal won't work. Also the radio will shut off and then come back on losing all of my radio settings and clock. Sometime after experiencing the turn signal/radio issue, I will park my Captiva, get out and try to lock the door with the remote and it does not work. All electrical seems disabled temporarily. I cannot even use the door lock switch and have to lock the vehicle with the key. Then when I try to start the vehicle, it seems dead like the battery is not connected, the key will get stuck in the ignition and will not release. I wiggle the key, try a few times, then it comes back to life and starts most of the time.
I took the vehicle to the local Chevy dealer and they said they could not reproduce any of the issues. The issues happens daily but sporadically. I am now forced to take my vehicle to a local mechanic since the dealer is not able to help me. I see this same issue with the turn signal and the radio posted in forums with 2012 Captiva's and it seems to be a chronic issue. Some say they replace the battery cable and ground wires to fix, but it seem like there is no recall and the dealers are not helping.
Update from May 4, 2019: I took my Captiva to a local mechanic who like the dealer could not reproduce the electrical issues. After reading some of the solutions from other Chevy Captiva owners on this site and others I told them to replace the battery cables to see if it would fix the issue rather than keep paying hundreds of dollars for diagnostics that produced nothing. After two weeks I have not had any issues, where as before it was almost every day one of the many issues would occur. I am hoping this is resolved and will not happen again.
- sykesj223, Safety Harbor, US