This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Passenger side dashboard is cracked between the airbag cover and the front of the dashboard top panel. It turns out this is a problem others have noticed on these models as well. My concern is the proximity to the airbag. Other owners have posted photos of larger cracks and holes in the dashboard in this location. I don't want it to cause an issue with airbag functionality were there to be an airbag deployment event. I don't know how long this had been cracked but it was first noticed by my wife on 5/13/2017.
Dash cracked from corner of passenger air bag to corner of defrost vent. Concerned if air bag deploys dash fragments may cause bodily harm. Not sure if cracked formed during motion or sitting stationary.
The contact owns a 2013 Chevrolet Silverado 1500. The contact stated that the service air bag warning indicator illuminated intermittently. The vehicle was taken to the dealer where it was diagnosed that the front driver side impact sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 67,000....updated 05/11/17
- Johnson City, TN, USA
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Date complaint filed: 06/21/2016date of incident: 05/07/2015component(s): Air bags, unknown or othernhtsa id number: 10875605consumer location: Shepherdsville, ky all products associated with this complaint expand details close help 0 available documents crash:no fire:no number of injuries:0 number of deaths:0 manufacturer: General Motors llc vehicle identification no. (VIN): 1gnskbe03dr... summary: The dashboard has cracked next to the passenger side airbag decreasing structural integrity of the dash and increasing the risk of plastic shards being ejected at the passenger during airbag deployment. This is a well documented defect affecting multiple models and years that share the same dashboard design. The manufacturer is aware of the issue and refuses to voluntarily address the problem.
Air bag light is on. Chevrolet service originally suspected it was the air bag module and wanted to replace it charging $800. They would not guarantee that was the problem. Since we have replaced the air bag module took the vehicle in again to have it programmed and service stated that the new module would not accept programming and they are still not sure what the problem is. Light is still on, no airbags. The service department doesn't appear to have any idea what is wrong and just want the consumer to pay for parts and labor until they figure it out.
Dash began to crack around the passenger airbag. I am afraid that the dash pieces can become flying projectiles in the event of an accident where the passenger or side impact airbag deploys.
The dash has cracked where the passenger air bag cover. It appears that if the air bag were to deploy the dash could fracture further and cause bodily harm.
On 1/22/2016, I was involved in a front end collision while making a left turn onto a major street. The vehicle I collided with approximate speed was 35mph when the collision occurred!!! the smell of gun powder was through out my vehicle. Also the service air bag warning light was flashing on my dash board. None of the factory air bags deployed during the front end collision!!!
There is a crack in the dashboard on the left side of the passenger airbag. It runs from the corner of the airbag cover to the edge of the dashboard piece. The dashboard piece is elevated on the right side of the crack. There is also a second crack forming on the left side of the same dashboard piece near the driver instrument panel hood.
Dashboard is cracked near the passenger side front airbag. An online search has turned up hundreds of similar cracks, some much worse, on similar Chevrolet and GMC vehicles. Many owners are concerned about airbag safety with the cracked dashboard. In my case, I never leave or place anything on the dashboard, I.e. feet, miscellaneous items of weight, etc. It was first noticed about Sep 26, 2015. There was no accident or anomaly that occurred to my knowledge that would cause this.
I noticed literally from one day to the next that the dash board in my 2013 Chevrolet Silverado is cracking. The crack appeared on the left corner of the passenger side bag. I baby this truck in an attempt to keep it looking new. I don't even really drive it and it is garage kept. I feel this is a huge safety issue with the crack being right there on the air bag system. I have two kids and I don't even let then ride up front anymore in fear that the air bag might deploy and sharp pieces of the dash will fly in their faces.
Air bags do not recognize someone is sitting in the passenger seat and remain off. Person sitting there weighed over 230 pounds. Seat belt warning lights remain illuminated despite seat belt being fastened.
I purchased a new black 2013 Chevrolet Silverado crew cab in October 2012 from marine Chevrolet in jacksonville, nc with a 3 yr/36,000 mile bumper to bumper warranty. On 16 may, 2015, I called marine Chevrolet's service department about a 1 1/2"crack above the center of the passenger side airbag. My truck had 37,017 miles and was no longer covered under the original factory warranty. However, I wanted to know if this was a common issue with this model. The dealership schedule a service appointment for 8:30 am on 18 may, 2015. After conducting research over the weekend, I learned that other Chevy and GMC owners of truck and SUV models between 2007 and 2013 reported cracked dashes near the passenger airbags. On 18 may, I brought my truck to marine Chevrolet's service department to examine the crack. The service representative initially told me that since the warranty had expired, Chevrolet would not be responsible for the repairs. I explained that the crack happened less than three years after I purchased the truck and I was aware of the history of these dashboards. The service representative talked to his service manager and later told me that GM would pay the majority of the maintenance cost and that I would only be responsible for $100. Based on the number of online complaints I have seen in forums and online news articles, I feel GM may have installed defective dashboards in 2007 - 2013 truck and SUV models and passed the cost of defective parts onto the customer. Additionally, if the passenger side airbag deploys with a crack dashboard surrounding it, there could an increased likelihood of dashboard shrapnel flying into a passenger's face. I think NHTSA should investigate the cracking dashboard issue in GM's SUVS and pick-up trucks from 2007 - 2013 and influence GM to issue a recall or service bulletin to address this problem.
Dashboard is cracked in 2 places adjacent to the airbag cover. GM and the dealer are willing to replace it out of warranty but are requiring me to cover nearly half the replacement cost of $700. This should be a recall issue as an airbag deployment would create plastic projectiles in the cabin that could injure a passenger. I can provide a photo if requested.
The contact owns a 2013 Chevrolet Silverado. The contact stated while driving approximately 35 mph a drunk driver crashed into the contacts vehicle. The air bags did not deploy. The passenger sustained a broken foot and was taken to the hospital. The approximate failure mileage was 22,000.
A D V E R T I S E M E N T S
- Jacksonville, FL, USA