This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am in a situation where I bought a 2015 diesel truck and two weeks later it broke down out of state in Colorado while on vacation. We spent the night on the highway as the truck was in limp mode and the check engine light was on. The out of state dealer pressured us into getting their new diesel truck because they could not resolve the problem with the diesel exhaust in 9 hours we waited at the dealership stranded. The truck was 15K more than the first truck but I am upset they made us responsible for the 1800 miles on the new truck that broke down a week after buying it! the second truck also broke down a couple of days later with the same engine codes as the first truck. This is apparently a defect with this years diesel and we should not be penalized. We need help asap as we are being strong armed into the second truck as the first dealer does not want to do a buy back of the original new truck that broke down in Colorado and left us stranded. The first dealer nor the second dealer did not offer us road side assistance, loaner vehicle or offer us any type of resolution while we were stuck at the dealership. I opened a GM case 5 days ago and still have not had any resolve and the second truck is still at the Chevy dealer and they don't know what's wrong with it. The dealerships say its a GM issue but they represent them and also have the power to make our loan fair given the circumstances or put us in a new truck. We don't think it's fair that they roll in the negative equity of 5K in our loan as per the GM todd at freeway Chevy he told me there are known issues with these diesel trucks and that I am not the first customer to experience these problems. They are still selling them though and need to take care of their customers by offering solutions instead of passing the buck. Our GM case number is please help.
After sitting for two days, I went out to start my 2015 Chevrolet Silverado to drive to town and it was dead - no power, lights, horn, ignition, nothing. The vehicle was absolutely stone cold dead. Having two decades in the car restoration business, I grabbed my battery charger and hooked it up and charged the battery for 4 hours. Attempting to start the Silverado again resulted in the same thing - stone cold dead. I swapped the batteries to no avail. The vehicle still wasn't powering up. I looked for blown fuses, loose connectors, all with negative results. I had the truck towed to the dealer 106 miles away. The next day the dealer advised it started right up after a jump start. My reply was that is simply incorrect and I repeated the steps I went through. They replied they wished to keep it for a few days. Ultimately I had to trade the vehicle because the dealership stated the truck wasn't designed to operate in a dusty environment. My reply was that I bought it to use on my ranch and they knew that to begin with. They advised the dust permeated the body control module, engine control module, and human interface and today's trucks simply are designed for that.
This is the 10th time this has happened, and 3rd time the vehicle has entered the service center. Own a 2015 Chevy Silverado 1500 crew cab Z71, and when attempting to start the vehicle, it does not turn over, indicating that there is a theft deterrent issue. The first time the dealer was unable to replicate the issue or error code. The second time several error codes were present, which the dealer reset. This appeared to fix the issue, until 1 month later the issue presented itself again. The vehicle is currently with the dealer on it's third repair attempt. This can be very unsafe for a vehicle since in an emergency need the vehicle could be incapable of being driven.
The contact owns a 2015 Chevrolet Silverado 3500. The contact stated that while the vehicle was parked, a fire started on the engine compartment that consumed the vehicle. The vehicle was destroyed. There was a police and fire department report filed. The manufacturer was made aware of the failure. The failure mileage was 30,000.
Driving towing a travel trailer. Felt a vibration. Pulled over and nothing visible. Resumed but engine had no power. 30 mph max speed. Called onstar and they could find no codes. Tried to continue but no engine power beyond 30 mph.. called onstar again and this time they identified 2 codes. Dropped trailer at a church parking lot. Truck now in reduced power mode and leaking liquid. Arrived at a dealer who identified problem as return fuel line had become disconnected. They reconnected and truck ran normally. Approximately 20 gallons of diesel fuel had leaked during this 8 mile ordeal.
A D V E R T I S E M E N T S
- Chandler, AZ, USA