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10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
33,555 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Silverado 3500 drivetrain problems

drivetrain problem

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2002 Chevrolet Silverado 3500 Owner Comments

problem #6

Nov 112013

Silverado 3500 8-cyl

  • 40,213 miles

A D V E R T I S E M E N T S

While driving the vehicle just completely shuts off, I have replaced everything & 1 year later and 25,000 miles later & 5 accidents the vehicle still does it now it wont even start. This is very dangerous and there should be a re-call on this I've read that this is very common in this vehicle and there are various recalls on the wiring harness, transmission, fuel line, filter, headlights, towing package, brake system, brake lights, brake warning lights. Everybody who is experiencing this issue should file a complaint to resolve this issue. I almost lost my life many times and I lost alot of money on this vehicle GM should take this truck back that's for sure 2002 C3500 express / cutaway duramax diesel

- Point Pleasant, PA, USA

problem #5

Feb 212013

Silverado 3500

  • 68,179 miles
On Feb 21st 2013 my transmission broke and it lost 2nd, 4th, and reverse, but was still drivable. I took it to a local independent transmission shop and they said it was a well-known problem. After doing extensive research I found that GM has known about this weak sun gear shell since at least 1998. The problem is that GM didn't remove the faulty parts from their inventory, although they updated the part sometime IN2000 GM mixed the new parts in with the old so that their statistics would show that not all 4L60E transmissions failed. Transmission rebuilders say you can only tell the faulty shell from the updated version by the serial number inside the faulty sun gear shell. Many engineering accomplishments in transmissions have been made in the past two decades with materials and lubricants. There is absolutely no reason for such a massive GM transmission failure. What makes it so bad after the ten dollar part fails GM charges $3,000 for a rebuilt transmission. If the faulty sun gear shell was replaced before total failure the price is less than $1,000. I watched as my transmission was being rebuilt and there was no visible wear on any other parts. It looked like brand new except this faulty sun gear shell. If this problem is so widely known for so many years throughout the industry why wasn't there a forced recall? if there was just one related death the government would have been all over this, what a shame. I for one would like some of my money back, now knowing that GM fraudulently covered up this massive problem.

- Grand Prairie, TX, USA

problem #4

May 202007

Silverado 3500 4WD 8-cyl

  • Automatic transmission
  • 49,939 miles
While driving my 02 Silverado Z71 (49900 miles) on the freeway at 65/75 mph, I noticed that the truck was slowing down and my foot was still on the gas pedal. The tachometer jumped to 6000-7000 RPM and I was going at 30-40 mph. My truck got towed to a Chevy dealer and cost me $3600 to install a new/reman transmission. The dealer could not specify why the transmission failed.

- Elk Grove, CA, USA

problem #3

Feb 152003

Silverado 3500

  • Automatic transmission
  • 24,000 miles

A D V E R T I S E M E N T S

Many of the problems took several times in the shop to fix. The castrophic failures in the engine & transmission have never been fixed. The truck has lunging, dead spots & surges & the transmission clunks (shifts hard, jerky) the auto may or may not accelerate on demand & will later accelerate when you need to apply the brakes.

- Ridgecrest, CA, USA

problem #2

Mar 042003

(reported on)

Silverado 3500 4WD 8-cyl

  • Automatic transmission
  • 18,000 miles
Consumer noticed that while driving down hill in snow he was unable to down shift vehicle because the gear shift was stuck due to ice.

- Yuba City, CA, USA

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problem #1

Jul 012002

Silverado 3500 4WD 8-cyl

  • Automatic transmission
  • 1,000 miles
The drive train was defective, when the vehicle reached a speed of 70 mph it lost power and had become uncontrollable. There was a slippage in the drive train, made excessive noise when shifting up or down, and is easy to come apart. On several occasions, the transmission appeared to lose contact with the rear end. (alt no. For the consumer daytime is: 334-301-9766) scc

- Jack, AL, USA

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