1st time, the brakes lock up, service stabilitrak light, engine limp mode light, abs light, traction light. An independent mechanic put it on diagnostic computer, and said it was the drivetrain but he wouldn't touch it. I then take it to the dealership, they said it was the fuse box, I waited 8 days until part was delivered and it was "repaired". I asked it if had been test driven, they said it was. They said it needed a new fuse box, that my old one (2 year old car?) was green with corrosion (I never saw it). It also had a new dent in the hood, I told them no internal damage, I would take 100.00 for compensation. They agreed, no problem, I have to wait for check, so we'll see.
I then took car to get new tires about 4 miles away, decided to wait for my husband after I found out the cost. When I headed home, the brakes locked on an up hill incline. I called the dealership, said they will work on it again but I had to pay the tow truck 80 to get it back there. They said they will cover the tow and the dent that mysteriously appeared in my hood while they had it, but not yet they haven't. So, 712.00 for the repair, 100.00 for dent, 80.00 for tow. The whole time there was no loaner to be had, though after the second tow in they had a loaner all of the sudden, the same car I had notice parked out front when I dropped my car off originally. When I dropped the keys off originally, I left them a list of everything that had happened, but the brake situation has not been looked at obviously, the only thing listed as being repaired was "an open wire break". I am confused, the staff at the front desk was polite, the manager seemed to be trying to help me, but I'm not sure what to think at this point. I will keep you updated.
Update from Oct 6, 2022: UPDATE: Dealership DID reimburse me for tow and hood damage. They tried to get me to sign an agreement that I would hold them not responsible for repairs. I refused to sign it until it was changed to reflect that it was due to hood damage and tow expense. They took of that pretty quickly, so all was good. They then took my 2020 Trax for a test drive, again, and true to my word, it locked down again. I got fed up, my husband is now involved (I was trying to keep him out of it due to his health). All of a sudden they think the master cylinder needs replaced and the part should be in this morning (10/8/22). I asked them to please check the abs module, because if you pull the traction fuse, the car is slow to take off, but drivable. I don't know if they will, it seems to me that if I had a fly rather than a zipper they might have at least listened to what I had to say. At the beginning of this nightmare I explained to them that after being told my bumper to bumper warrantee expired at 38,500 miles, I took my car to a VERY WELL KNOWN mechanic in the area. After he put my car on his diagnostic computer, he said the code was for the drive train. He advised me to take it to the dealership because if he touched it, it would void the warrantee which is still good up to 60,000 miles. (by the way I took a picture of my odometer, the second time I left it at the dealership. because I noticed it had an extra 300 miles on it.) I don't know how that was possible considering the state of the car, but I am just covering my butt.
A D V E R T I S E M E N T S
1st time, the brakes lock up, service stabilitrak light, engine limp mode light, abs light, traction light. An independent mechanic put it on diagnostic computer, and said it was the drivetrain but he wouldn't touch it. I then take it to the dealership, they said it was the fuse box, I waited 8 days until part was delivered and it was "repaired". I asked it if had been test driven, they said it was. They said it needed a new fuse box, that my old one (2 year old car?) was green with corrosion (I never saw it). It also had a new dent in the hood, I told them no internal damage, I would take 100.00 for compensation. They agreed, no problem, I have to wait for check, so we'll see.
I then took car to get new tires about 4 miles away, decided to wait for my husband after I found out the cost. When I headed home, the brakes locked on an up hill incline. I called the dealership, said they will work on it again but I had to pay the tow truck 80 to get it back there. They said they will cover the tow and the dent that mysteriously appeared in my hood while they had it, but not yet they haven't. So, 712.00 for the repair, 100.00 for dent, 80.00 for tow. The whole time there was no loaner to be had, though after the second tow in they had a loaner all of the sudden, the same car I had notice parked out front when I dropped my car off originally. When I dropped the keys off originally, I left them a list of everything that had happened, but the brake situation has not been looked at obviously, the only thing listed as being repaired was "an open wire break". I am confused, the staff at the front desk was polite, the manager seemed to be trying to help me, but I'm not sure what to think at this point. I will keep you updated.
Update from Oct 6, 2022: UPDATE: Dealership DID reimburse me for tow and hood damage. They tried to get me to sign an agreement that I would hold them not responsible for repairs. I refused to sign it until it was changed to reflect that it was due to hood damage and tow expense. They took of that pretty quickly, so all was good. They then took my 2020 Trax for a test drive, again, and true to my word, it locked down again. I got fed up, my husband is now involved (I was trying to keep him out of it due to his health). All of a sudden they think the master cylinder needs replaced and the part should be in this morning (10/8/22). I asked them to please check the abs module, because if you pull the traction fuse, the car is slow to take off, but drivable. I don't know if they will, it seems to me that if I had a fly rather than a zipper they might have at least listened to what I had to say. At the beginning of this nightmare I explained to them that after being told my bumper to bumper warrantee expired at 38,500 miles, I took my car to a VERY WELL KNOWN mechanic in the area. After he put my car on his diagnostic computer, he said the code was for the drive train. He advised me to take it to the dealership because if he touched it, it would void the warrantee which is still good up to 60,000 miles. (by the way I took a picture of my odometer, the second time I left it at the dealership. because I noticed it had an extra 300 miles on it.) I don't know how that was possible considering the state of the car, but I am just covering my butt.
- Joanne J., Ashland, US