This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2002 Chevrolet Venture has a failed air conditioner condenser. The problem was outlined in a service bulletin dated December, 2001, two months after we purchased the vehicle. GM has done nothing to rectify the problem.
We own a 2002 Chevrolet Venture with 80,000 miles and the wheel bearing hubs have been replaced three times. The last time was two months ago and the light is back on again. The last time the dealer changed the hub assembly, they said that they change them all the time. The air conditioning also leaking and does not work. The rear differential has internal broken disks and does not work. We will never buy another Venture again.
The air conditioning went out in Feb. Of 2007. The same old story I have heard from countless people online owning a Chevy Venture. The condenser had a hole in it and the orifice tube needed replacing. When is Chevy going to realize there is a problem.
We bought a Chevy Venture in October, 2004. It was supposed to have been a "GM certified" vehicle, since we bought it in October and in the midwest we did not need to turn the air conditioning unit on until about six months later. That is when we noticed that it was not blowing cold air. According to the dealer the air conditioner condenser had a leak, by then the 3000 miles warranty had expired and we got stuck with the $900 dollars bill. The second incident happened in March 2006, while at the service station for an oil change and state mandated safety inspection the mechanic informed me that the engine cooling system manifold had a leak. I think this vehicle is a lemon but it is to late to do anything about it, this second problem is going to cost me another $900 dollars. Why is it that everything that goes wrong with this van costs $900 dollars?
I purchased a new 2002 Chevy Venture on 10/15/01. One week after I purchased the van the driver side power sliding door malfunctioned. It closed to within an inch and then spontaneously bounced back open. It malfunctioned no matter which method I used to close the door (pressing the overhead console button, the door button or the remote button.) I had to manually push the door closed when it occurred. For a while, I thought I was accidentally hitting the remote because the malfunction does not occur all the time. Rather, it happens off and on, sometimes several times a week and then not again for a few weeks. It continued to malfunction sporadically and I returned to the dealer service dept the first time on 2/1/02. It has been in for service for this problem 9 times and still continues to malfunction. On one recent occasion my 4-year-old son was struck in the back of the head when the door malfunctioned while he was standing next to the van. I notified Chevrolet's customer assistance center and they advised me to bring the van in for service again. I complied, but the door continues to malfunction. When the customer service center followed up and I told them that the door still is not working properly, they said that I should bring it in for service again (for the 10th time). I also have a problem with the ventilation system. For some unknown (to me) reason, the air conditioner (A/C) starts to smell horribly foul. It has been serviced on 4 occasions for this problem. The most recent time (in August 2003), the technicians removed all hose and duct work and cleaned it with bleach and cleaner. The foul odor returned within 2 weeks. I hired a consulting firm to perform an air analysis on the van and the lab results indicated that 2 species of mold spores are still present in the duct work. Again, Chevrolet customer assistance center is aware of the problem and they advised me to return to the dealer for service.
A D V E R T I S E M E N T S
- Paramus, NJ, USA