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really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
32,145 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Hyundai Genesis steering problems

steering problem

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2013 Hyundai Genesis Owner Comments

problem #7

Aug 162016


  • 42,000 miles


While slowing down to a stop at a stop sign at 15mph the car locked up and I couldn't turn the wheel, press the brake, and the vehicle wouldn't even accelerate when it rolled to a stop. All the lights on the dash lit up and stayed lit up. The car was in drive and wasn't moving. I took a video of my foot off of the gas and the car in drive and it wasn't moving. Also shown in the video I took I show all the lights lit up on the dash. This is the 2nd time this has happened with my family in the car, wife and two kids. I am very concerned since this our daily driver and always has our children in the vehicle that this will happen while on the interstate and possibly cause us to get in a very bad accident. I also could not put the car into park. I had to press the on off button and shut the car completely off and restart it for it to do anything. But both times it happened luckily no vehicles were in front of me because I was unable to do anything to stop the car it had to roll to a stop and both times it was at 15-20mph. It was in a street turning out of a development. I have found in forums that I am not the only person with the issue and that someone had their crank shaft censor replaced and hadn't had any issies for several months since, but theirs was occuring up to 10X a week before that replacement. There were several other affected parts I was unable to select... it seemed you were only able to select 3 affected parts.

- Summerville, SC, USA

problem #6

Oct 182015


  • 30,000 miles
Driving the vehicle down a city street, it suddently became next to impossible to steer. Pulled car over, and it felt as though there was no power steering. We were within a mile of our house so we took it home and parked it. The next day we called a wrecker to tow it to the service department. After sitting overnight, the problem was gone, the service department couldn't "replicate" the problem so nothing was done to stop it from occuring again. I'm not certain of the exact date but it was the end of 2015 I believe. We have the service record.

- Lakeland, FL, USA

problem #5

Nov 042015


  • 45,000 miles
As I was making a left turn going at a high speed the steering wheel popped out of my hands and made the car go back to the right ending up on a guardrail. The airbags deployed and my car is now totaled. Don't know if my axle broke or the steering wheel locked up but I do know one or the other happened.

- Stockton, CA, USA

problem #4

Aug 012014


  • 35,000 miles


I originally bought my 2013 Hyundai Genesis as a certified pre-owned vehicle from a dealer in Georgia. From August 2014 to present (August 2015), the vehicle has stalled/cut off unexpectedly on 8 different occasions, 7 times while driving at speeds between 5 mph and 45 mph, and once while sitting idle in park. When stalling, the steering wheel tightens and/or locks which makes it extremely difficult to steer, the brakes harden which make it extremely difficult to stop, and the dash lights up with various symbols and indicators much like it would if it only had power but without the engine started. To get the car going again, I have to come to a stop, put the car into park, push the start/stop button, and the vehicle starts again. On the 7th time of the car stalling, my wife was making a right hand turn when the vehicle cut off. She nearly plowed into a vehicle that was stopped at the light making a left hand turn onto the street she was coming from, and then nearly caused a 3 car pile-up behind her because of her unexpected braking and sudden loss of control of the car. As of right now we are afraid to drive the car any longer. We have taken it to the dealer 3 times now. On the first visit back in October 2014, they cleaned the fuel injection and throttle body, saying that maybe we had a bad batch of gas that left carbon deposits. They kept our car for a week. They were unable to replicate the problem. Fast forward several months and here we are again at the dealer for time number two. This time they kept it for about 12 days and did another cleaning of the fuel injection and throttle body. They were unable to replicate the problem. Last Friday, August 14th 2014, 3 days after getting it back from the dealer, it stalled again. We refused to drive it that weekend, and I drove it only to bring it back to the dealer this past Monday August 17th. We do not feel safe

- Lexington, SC, USA

problem #3

Jun 142015


  • 58,000 miles
As vehicle comes to a stop and gas is pressed to go again- car engine turns off. Radio, air, windows all work. Car is then put in park and starts right up again. Car has done it 6X since June 14th. Dealer can't figure whats wrong with it. Different parts replaced- throttle body and purge valve. Car still dies at a stop. Concerning it will happen in traffic on interstate while driving with my kids in the car.

- Woodstock, GA, USA

problem #2

Dec 232013

Genesis 4-cyl

  • 14,600 miles
While traveling at 65mph the car was cut off and the ABS did not work, the rear fishtailed and lost control, slamming into a guardrail at 65mph, the right passenger side front and back were severely impacted, and no air bags were deployed at time of crash. Seat belts did not hold and passengers were hurt. Air bag, failure and seatbelt failure are the major problems with this vehicle.

- Orlando, FL, USA

problem #1

Dec 042013

Genesis 8-cyl

  • Automatic transmission
  • 417 miles
The contact owns a 2013 Hyundai Genesis. The contact stated that while traveling various speeds, the steering wheel shook excessively. The vehicle was taken to the dealer where the failure could not be diagnosed. The vehicle was not repaired. The manufacturer was not contacted about the failure. The failure mileage was 417. Updated 02/11/2014 the consumer stated the vehicle was taken to the dealer twice, for the vibration issue. The consumer took the vehicle to another dealer, where they did a road balance force and performed an alignment. The major shaking in the steering was gone. However, there was still a vibration when the vehicle went over expansion joints, the steering wheel would still vibrate.

- Stuart, FL, USA

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