On January 20, 2023, dash started flashing warning lights again, car start jerking and suddenly slowing down until it came to a stop. Car has been inoperable since. Contacted Hyundai North America was assigned: Hyundai Consumer Affairs Case#: 20832304. Case manager Chris initially agreed reimburse Lyft and rental expenses. Arrange to have car towed to Hyundai dealership, have electrical malfunction to be investigated by technical team who will go above the dealership technicians. Sent receipts as requested for the January 3rd and January 20th malfunctions. The car has been inoperable since January 20, 2023. I have accumulated significant amount of rental car fees. On March 6th, the new case manager Heather rescinded the offer and offered a $300 giftcard instead. Sent response to Heather stating the offer was unacceptable. As of today, I have not received a response from Hyundai North America Consumer Affairs.
I got a warning on the dash to immediately turn off the car and take it to the dealer. The car then slowed and came to a complete stop. After about 15 minutes I was able to restart the car and drive to the dealer. I was told today that the electronic system wasn't sensing the water pump. A new pump has been ordered. Having the car come to a complete stop while driving is extremely dangerous.
- Irasema P.,
Carlsbad, US
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A D V E R T I S E M E N T S
On January 20, 2023, dash started flashing warning lights again, car start jerking and suddenly slowing down until it came to a stop. Car has been inoperable since. Contacted Hyundai North America was assigned: Hyundai Consumer Affairs Case#: 20832304. Case manager Chris initially agreed reimburse Lyft and rental expenses. Arrange to have car towed to Hyundai dealership, have electrical malfunction to be investigated by technical team who will go above the dealership technicians. Sent receipts as requested for the January 3rd and January 20th malfunctions. The car has been inoperable since January 20, 2023. I have accumulated significant amount of rental car fees. On March 6th, the new case manager Heather rescinded the offer and offered a $300 giftcard instead. Sent response to Heather stating the offer was unacceptable. As of today, I have not received a response from Hyundai North America Consumer Affairs.
- Sherri M., Pleasant View, TN, US