This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Passenger sliding door on my 2009 Kia Sedona is very hard to open. It has been since we got it. Sometimes the door gets stuck and will not open at all from the inside. Someone has to get out another door and open it from the outside. On one occasion the dealer's mechanic told us to open the door slower - it still got stuck. On another occasion the manager of the dealership sat in the van and after playing with the door showed us how to open it by pulling on the handle two times and pushing very hard on it. The dealer wouldn't do any work to the door. It continued to get stuck frequently and when it does open it is only after we push on it very hard. We took it to another dealer who at least tried to lubricate the doors. It seems to get stuck less frequently but is still hard to open and sticks once in a while. The 2nd dealer wrote on invoice "door would not open even with excessive force". I feel this is a safety issue as my children might not be able to get the door open in an emergency. The manufacturer was notified of this in July.
A D V E R T I S E M E N T S
- Hastings, NY, USA