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3.1

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
43,625 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Kia Soul miscellaneous problems

miscellaneous problem

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2010 Kia Soul Owner Comments

problem #2

Nov 142013

Soul

  • 43,625 miles

A D V E R T I S E M E N T S

Audio & bluetooth system have failed. Audio system previously failed in December 2011 with 24291 miles on it. Audio system just blacked out and did not work. Dealership replaced radio at that time under warranty. At this time there is a loud scrambled sound when trying to use bluetooth and when radio is turned on. Bluetooth does not work at all. Loud scrambling sound is continuous with some intermittent radio sounds. I googled audio problems with this model of auto and found a you tube demo of exactly the same type of problem experienced by a person in July of this year. Problem turned out to be a failed external amplifier. There also was another person who had their audio system fail at 39,000 miles. Amplifier was not covered under warranty on that persons vehicle as car had over 36,000 miles. He was quoted a diagnostic charge of $114, a $640 labor charge and a $825 amp charge. I noted in the 2013 consumer reports buying guide that the 2010 Kia Soul had a much worse than average rating for the audio system. Maybe there should be some investigation done on this issue and possibly a recall generated. I could certainly live without a radio but have an issue with using my phone without the bluetooth.

- Elkhorn, WI, USA

problem #1

Nov 142013

Soul 4-cyl

  • 43,625 miles
Audio & bluetooth system have failed. Audio system previously failed in December 2011. Audio system just blacked out. Dealership replaced audio system at that time under warranty. At this time there is a loud scrambled sound when radio is turned on and bluetooth does not work either. Googled audio problems regarding this model of auto was found on a you tube demo of exactly the same type of problem experienced by another person in July of this year. The problem turned out to be a failed external amplifier. In doing some further checking on the web found that another person also had their audio system fail at 39,000 miles in 2011. As amplifier was not covered after 36,000 miles he was quoted charges of $114 for a diagnostic eval, $640 labor for putting in a new amp and $825 for new amp itself. In the 2013 consumer reports buying guide the 2010 Kia Soul has a much worse than average rating for the audio system. Maybe there should be some investigation done on this audio issue and possibly a recall issued. I could certainly live without a radio but have an issue using my phone without the bluetooth while driving. There seems to be quite a few complaints when looking on the web regarding audio problems on this year and model of vehicle.

- Elkhorn, WI, USA

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