Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: Look past the horrible hamster advertising campaign and you'll find a vehicle that is comfortable to drive, roomy and reliable. Just don't expect to set any MPG records on the highway (a side effect of driving a car shaped like a lunchbox).

10.0

really awful
Crashes / Fires:
14 / 0
Injuries / Deaths:
17 / 1
Average Mileage:
37,224 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Soul seat belts / air bags problems

seat belts / air bags problem

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2011 Kia Soul Owner Comments

problem #15

Apr 282015

Soul

  • miles

A D V E R T I S E M E N T S

My daughter was traveling on a country road at 50 miles per hour. Another vehicle crossed into her lane, hit her head-on and she died on the scene. When the police department arrived to investigate, they noticed that the steering wheel of her Kia Soul detached from the column and they located the steering wheel (airbag deployed) in the floorboard behind the driver's seat.

- Round O, SC, USA

problem #14

Feb 112016

Soul

  • 86,285 miles
The contact owns a 2011 Kia Soul. While driving approximately 45 mph, the seat belt unlatched and struck the contact in the face. The air bag light illuminated. The contact called a local dealer and was informed that there was no recall. The manufacturer was not made aware of the failure. The contact sustained a minor cut that did not require medical attention. The failure mileage was 86,285.

- Clarcona, FL, USA

problem #13

Jan 202016

Soul

  • 66,000 miles
The contact owns a 2011 Kia Soul. The contact stated that while driving at approximately 35 mph during icy road conditions, the contact lost control of the vehicle and crashed into a tree. The air bags failed to deploy. The contact and the passenger sustained unknown injuries that required medical attention. The vehicle was towed to the contacts residence. A police report was not filed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 66,000.

- Harriman, TN, USA

problem #12

Nov 032015

Soul

  • 55,000 miles

A D V E R T I S E M E N T S

Airbag did not deploy in serious frontal impact - a truck pulled out in front of me and I hit it at approximately 45-50 mph, 5 lane business hwy

- Vilonia, AR, USA

problem #11

Sep 262015

Soul

  • 80,000 miles
The contact owns a 2011 Kia Soul. While driving approximately 35 mph, the contact lost control of the vehicle and it rolled over three times and crashed in an embankment. The air bags failed to deploy. A police report was filed. The driver sustained a minor cut that did not require medical attention. The vehicle was towed to an impound lot. The manufacturer was not notified of the failure. The failure mileage was 80,000. The VIN was not provided.

- Walnut, CA, USA

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problem #10

Jan 262015

Soul

  • miles
My Soul was involved in a side imoact roll over crash im which the passenger seat belt unlatched and theee was no air bag deployment O was traveling at approximately 60 mph and the truck that struck the drivers side was traveling at approximately 30 mph...updated 08-06-15

- Commerce, GA, USA

problem #9

May 292012

Soul

  • 30,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Kia Soul. The contact stated that the vehicle was sideswiped and the air bags failed to deploy. A police report was filed. The contact sustained a brain injury that required medical attention. The vehicle was towed to an independent mechanic where the air bag sensor was reset and the vehicle was repaired. The contact was involved in another accident where the air bags failed to deploy again. The manufacturer was made aware of the failures. The failure mileage was 30,000.

- Colchester, VT, USA

problem #8

Sep 112014

Soul 4-cyl

  • 94,000 miles
My son and I were in a severe crash. We were hit from behind at about 50 mph by two cars. We were knocked off the road and down a drop off. We landed and went over large boulders. Car was totaled. Front end and rear end gone. Two wheels came off. No air bags deployed. This is a great concern for people that may want to purchase the Soul. All other vehicles in the crash had air bags that did deploy. I think if our air bags were working properly then my son and I may of not had such severe injuries to our heads, backs and necks.

- Custer, KY, USA

problem #7

Jul 302014

Soul

  • 36,000 miles
The contact owns a 2011 Kia Soul. The contacted stated that while driving at approximately 10 mph and going over a pot hole, the brakes failed to respond and there was an abnormal noise coming from the brakes. As a result, the contact crashed into the rear of another vehicle. The air bags did not deploy. A police report was filed and there were no injuries reported. The manufacturer was not notified of the failure. The approximate failure mileage was 36,000.

- Urbana , IL, USA

problem #6

Dec 132013

Soul

  • miles
The contact owns a 2011 Kia Soul. While driving at an unknown speed, another vehicle crashed into the front driver side of the contact's vehicle. The air bags failed to deploy. The contact sustained injuries and a police report was filed. The vehicle was destroyed. The manufacturer was not notified. The failure mileage was unknown.

- Lucerne Valley, CA, USA

problem #5

Apr 182013

Soul 4-cyl

  • 24,500 miles

A D V E R T I S E M E N T S

I was thrown against the drivers door (yes seat belt was properly on) and suffered a tbi as well as extreme bruising along the entire left side of my body why didn't the side curtain airbags deploy?. I was rear-ended and the right rear tire was where the passenger seat used to be.. also the drivers seat broke in the prone position on impact as I was spinning across two opposing lanes of traffic.

- Lehigh Acres, FL, USA

problem #4

Aug 122013

Soul

  • 50,000 miles
The contact owns a 2011 Kia Soul. The contact stated that while making a left turn, the air bags failed to deploy as the front bumper of a truck crashed into the quarter panel, driver side door, and driver front of the vehicle. The contact stated sustained head and spinal injuries. A police report was filed. The vehicle was destroyed. The manufacturer was not notified. The approximate failure mileage was 50,000. The VIN was not available.

- Hattiesburg , MS, USA

problem #3

Aug 312012

Soul

  • 15,500 miles
The contact owns a 2011 Kia Soul. The contact stated that after impacting the rear end of another vehicle, the air bags failed to deploy and the seat belt did not retract. A police report was filed and the driver sustained bruises and contusions. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The failure and current mileage was 15,500.

- Fort Benning , GA, USA

problem #2

Aug 142012

Soul 4-cyl

  • 12,402 miles
Myself and 13 yoa daughter were on CR0151 when we were struck by a 1996 Chevy S-10 on the right side of our 2011 Soul hitting the passenger side front fender doors and pillar between the right side doors. No air bags went off with this impact and with all the air bags why didn't any go off?...updated 09/12/12 updated 09/18/2012

- New Middletown, OH, USA

problem #1

Nov 232011

Soul 4-cyl

  • 8,678 miles
On the above date the referenced Kia Soul was making a left turn when a Ford 350 pick up truck ran into the driver side door area. The pickup truck was traveling at approximately 25 mph. The collision caved in the drivers side door's exterior skin as well as the interior skin without activating the side airbags on the Kia Soul.

- Chino Hills, CA, USA

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