This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Contract 100K miles/10 years. Current mileage 92388. Still within warranty contract. While driving, 12/6/2020, my car stopped running after a brief warning on the dash. Check engine and oil light came on. Within a few minutes, I heard a noise, and the engine shut down. There were no oil leaks or any fluids under the car. I towed the car home. I towed to ray brandt Kia in harvey la 12/7/20. A month later, I was told the engine failed. By 1/4/21, I was asked for permission to tear down the engine for inspection. 1/8/21 brian murray, svc mgr. Said valve cover to be removed for inspection. Fidelity warranty/ray brandt Kia approved repairs re: RO101874. Per vicky, the inspector directed the timing belt replacement. On 1/13/21, test runs done to see if it fixed the problem but no compression. No action taken on recall 20V750. Per vicky, ray brandt recommended replacing the engine. Used engine found for replacement with approx. 42K miles. Per vicky at ray brandt svc dept. I received recall letter dated 1/25/21 by mail. Called vicky about recall. She confirmed it on her computer. Ray brandt called days later to say fidelity denied my claim. They stopped all repairs. Told I had to call fidelity for documentation. Called but no response. After sending a certified letter 3/9 to legal. Nancy beausejour called. She sent a reply dated 4/7. first two inspections reveal oil and other fluids are good and no sludge in the engine. This was prior to two more inspections with different conclusions. Final inspection show engine warped. Due to ignoring the recall, no action on service department recommendations and test runs without repairs, the engine warped. Before this failure, I had no engine overheating. Since 4/22/21, after 5 calls to Kia consumer assistance ctr.,called. May 12, 2021
I get an error code P050A in temperatures below 50 F after starting the car. The csr has 68K miles on it. This code relates to cold start idle air control performance. Had the car in the shop and a faulty purge solenoid was replaced and throttle bore cleaned. Now three weeks later, I get the same code again. Car seems to drive fine, but when I first start the motor seems to surge for a few seconds. I am concerned this issue will damage the motor or might even create a safety hazard.
Three open recalls that prevent the car from being safely driven, but my local dealer says the soonest opening they have is in 2.5 months to perform the work
The contact owned a 2015 Kia Soul. The contact stated while driving at 70 mph, the contact smelt smoke from the inside of the vehicle. The contact stated upon trying to stop the vehicle, the brakes would not engage when depressed and the gear shifter would not change gears. The contact then stated that flames arose from the bottom of the vehicle onto the headrest and up to the dashboard and windshield. The contact was then able to unbuckle her seatbelt and jump out the vehicle while the vehicle was still moving. There were no crash or injuries due to the fire. The fire department was contacted and was able to extinguish the fire. A police report was filed. The vehicle was towed to an impound lot. The contact has not notified local dealer or independent mechanic. The vehicle has not been diagnosed or repaired. The vehicle was destroyed. The manufacturer has not been informed of failure. The failure mileage was 40,000.
Have had problems with same problem since 2020 took it in roughly 5 times for same thing said was catalytic converter they put new one in not fixed when I push down on gas pedal it hesitates for 3-4 seconds then kicks in drives for a while then it shuts it down when you push on gas pedal when at a stop sign it hesitates again happens a lot more now in traffic it hesitates then kicks in something is definitely wrong with car has 55329 miles I need to know if this under warranty if electrical or transmission we are unsafe driving you never know when it is going to hesitate
- Liberty, MO, USA
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I was notified of engine fire recall on my Kia Soul. I have taken my vehicle in complaining of burning smell, engine light, tire lights coming on - every time they refuse to fix anything. I was told at the dealership by service staff that 'he's sure my car if fine and it would pass thier' inspection, so there is nothing they will do. Even with the recall letter. The staff person also said that the media (news) is 'making it all up'. I am disabled and they refuse to help with my car and the engine fire recall.
My 2015 Kia Soul was operating fine until 1-7-2021. At about 45 mph the oil light came on, then the engine light, then a pounding sound and then the engine blew up. I had it towed to myrtle beach Kia, the dealership where I bought the car. They submitted the incident to their engineering dept. Which approved a new engine. On 1-18-21 the Kia service man called to say that the new engine has been installed but that the car doesn't run right. It needs a new fuel pump at a cost to me of about $900. I talked with the general manager who checked with the service dept. And he said that the warranty only covers the drive train, plus they found no evidence to show that the fuel pump was affected by the engine incident. I paid the $896.40 for the new fuel pump and picked up the car yesterday. Does this sound right" the car runs fine...there's an engine incident which is covered by the warranty or the recall...now I have to pay $900 to get my car back to where it was??"
Engine error code P050A, no performance issues except revving to 2500 RPM's when cold crank start in temperatures below 50F. Cold air idle control system. Error occured on third morning of high revving. Also had both outstanding recalls serviced including having a new cat. Converter installed 4 days ago (no performance issues with any of the resolved recall problems or the current error code) dealer could not provide any solution but is aware of numerous Soul owners 2014-2017 who have the same problem.
My 2015 Kia Soul stalls and won't pass 45 mph I was at the turnpike when it happen. I also know people with the same problem and that there was a recall on the catalytic converter. But when I look up for my car its says I don't have a recall. Why isn't there a recall for this?
My vehicle has been having issues with the engine for months now. I have had to have parts replaced that clearly are related to the engine, can not drive it after having it towed to the Kia dealership. They corrected two recalls, but did not check for problems with my engine. They did a dx test however did not drive it to clearly see it still has same issues as when I brought it in, but worse than before now. My vehicle is part of the campaign 20V750 with code SC200. My vehicle is also burning oil, two times I was told by a mechanic that they are sure it has to do with engine issues. I called them back and addressed my concerns after leaving with it the same problems as before and was treated as if I was making up the issues I am having with the vehicle. Due to I am the 2nd owner they did not want to use my warranty I have on the engine to repair or even check into the engine for problems. Now I am having to wait until the manager comes back to work in two days to get a resolution, I can not afford to keep paying for tow charges for the 2nd time.
We had a recall so we brought our Kia Soul 2015 to be repaired. They had the car for a month. When we got the car back it wasn't the same, the engine light came on. We called them again they said it was normal and our car was fine. We kept calling them the it wasn't. we were going to nh for a family reunion and bring his daughter back oo. They said that they needed to see the car onnly when the light was on, it always came on at odd times. But they assisted it was fine to go up North, well when we hit mass. The car blew it's engine. They ried to say we had no oil in in, my husband changed the oil before weleft and everything that the recall said would happen did happen.. the car was left in mass at tewksbury Kia and Kia would not fit the bill. So we have no car since we were in financial stress. I have no car they came and took from us. And I still have to pay even though I had the insurance were something happen it get paid off. So on a main highway our car died in the flow of traffic the scarcest thing in the world. Had to get a hotel, rental loss of work and had to depend on neighbors for a ride to work, I loved our car. Bryan Kia in leesburg fl didn't do us right or Kia we did our part they didn't, I have the repair bills at home, at work just found this site. Please help
Engine warning light keeps coming on caused by engine code P050A told by auto shop where purchased and Kia motors that there is no fix at this time vehicle has been to shop multiple times for this issue problem started at approx. 32000 miles current miles 33067 dealer said ok to drive but wont put in writing besides allinfo I could obtain said this issue should be treated as serious.ongoing problem for 6 mos now.Kia rep informed me Kia has been aware of problem since April 2019 as of yet nofix which leaves me with an unfixable and undrivable vehicle.not a happy camper older vehicles appear to have had same problem
In October of 2019, I started having trouble with my 2015 Kia Soul accelerating. It would bog down and I had trouble getting it to shift into overdrive. I took it into the Kia dealership in Idaho falls` and they said the catalytic converter was plugged, warped and very hot. They told me I had to replace the part but there were no catalytic converters to be found in the United States. Apparently, due to a recall everyone was having their cars fixed. The dealer found one in seattle that I had to pay to have shipped. The total repair, including shipping, was close to $2000. The repair was performed in December 2019. Then in June 2020, on a trip to salt lake, my car started blogging down again. My check engine light came on. I had someone look at the code and they said the engine was 'misfiring'. a short time later, my car bogged down on the way home and I could not go more than 40 mph on the freeway. I had to drive 35 miles with my hazards on. I took it to a local dealer and he diagnosed it as a bad catalytic converter. I decided to take it back to the dealership that replaced the catalytic converter just six months ago. Now they say my engine is damaged and I have to rebuild the engine or get a new car. It seems suspicious that I am experiencing the exact same issues covered by the recall on all 2015 Kia Soul base models but my plus model is not covered. 'NHTSA campaign id: 19V120000 report date: Feb 21, 2019 consequence: Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.' I believe my car has the same catalytic overheating protection engine control unit logic is also faulty and needs to be included in the recall which includes getting a new engine.
Car was in motion going down street then engine stopped froze shut off while driving through middle of intersection. Tried to restart car once it started again engine began a loud grinding noise like pistons were ready to explode. I drove home with the engine make the loud grinding noise and stalling creating unsafe driving condition. I see that there is a 2015 Kia Soul recall for gdi engines but the Kia headquarters are saying there is no recall. The car is at the Kia service center now and the first thing they said is that we may need a new engine. I feel that this is a very unsafe in this car and I am afraid of known Kia Soul engine defects could put my life in danger while driving.
I was driving when a puff of smoke came from my engine. My car began to stall and I put the car in park and was about to make a phone call to my wife when two joggers nearby yelled that my car was on fire. I left the vehicle and ran across the street. The tow joggers had called 911. They told me that my car fire was started underneath my vehicle.
Piston slapping. Engine is shutting off while driving and while on a hill it it worse. It chokes stops running and refuses to start. The oil is escaping out of the engine due to the high hard piston slapping which is making a god awful noise! the car is unsafe. It smells like fire. I see the recalls of the 1.6 engine but this 2.0 is doing the exact same thing.
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- New Orleans, LA, USA