This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2015 Kia Soul stalls and won't pass 45 mph I was at the turnpike when it happen. I also know people with the same problem and that there was a recall on the catalytic converter. But when I look up for my car its says I don't have a recall. Why isn't there a recall for this?
When I go to come to a stop at a stop light or stop sigh, sometimes the engine will stall out and all power is lost. The have to turn the car off completely and restart it. Then it drives fine again until I come to another stop. It doesn't happen all the time but it happens alot.
Driving ~75mph down the highway when my panoramic sunroof randomly exploded outwards. Small pieces of glass then fell on myself, my wife, and our two kittens. There was no apparent cause. There were no other vehicles close by. I had to file an insurance claim and pay my $250 deductible.
For over a year, I've had the engine light illuminate a dozen times and everytime I've had to visit my dealership to have the system scanned and always reports error code: P050A. I've been told by the shop that Kia is aware of the issue and no fix is available at this time. Having to constantly go back to the dealership shop for an error on Kia part is rediculous and has cost way too much of my time and added mileage. A year of the same story, "awaiting a fix" and no updates, timetable or sign that Kia actually cares and is working on a resolution. Not sure what their engineers do all day but this is rediculous.
When using cruise control, car will randomly speed up or slow down and get very loud and also jerk forward. It will also occasionally jerk forward or backwards while driving normally.
- Starkville, MS, USA
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While driving 70mph on a highway, my Kia Soul spontaneously burst into flames underneath a stranger stopped with a fire extinguisher luckily. Fire dept says had we not used the extinguisher, my car quite likely would have exploded. Prior to incident, I had no warning lights on, no oil leak, oil needed changing soon but wasn't too low. There was no collision.
While driving in neighborhood came to a stop and when I proceeded to go my car wouldn't move and I was pressing on gas pedal, 5 seconds later my car accelerated really fast and suddenly and I almost rear ended the car in front of me. The delayed shifting has almost caused an accident three times now! I don't feel safe driving my Kia and I just bought this car 2 months ago. Also check engine light comes on and code read is P0420.
While driving this past Friday night, suddenly my car started making a loud internal engine noise. Pulled over immediately and checked oil. Found oil level unexpectedly low since oil was changed just a couple months ago and I check oil level monthly. Added 1 1/2 quarts of oil - clacking improved only slightly. Returned home immediately. Had mechanic check the car first thing Monday morning. Was informed the car needs a new motor. Mechanic said parts are typically guaranteed for 6 months; but because there is little confidence in Kia motors right now, his parts supplier will only guarantee it for 30 days. Mechanic said he has personally worked on Kia from 2010 and 2013 with this very same issue. My 2015 model should also be under this same recall.
Car while be delayed in shifting gears and then all the sudden accelerate too fast and jerks the car, oil keeps running really low after putting oil in but no visible leaks. Engine light continues to come on reading code is P0420 stating problems with catalytic converter. Recalls are in place for this year make and model for catalytic converter but my VIN number isn't showing up even though I'm having the exact problems as described in recall!!
2015 Kia Soul + has just been checked by our dealership service department for not accelerating and shifting properly. Dealer performed transmission service at 106,768 miles on June 30, 2020, and this did not clear the issues, 2nd service inspectrion on July 1, 2020 resulted in service department saying the issues are with a plugged catalytic converter, which has been a potential contributor to the ongoing NHTSA investigation of all Kia Soul models with the 2.0L nu engine. We also noted excessive oil consumption to the service department on multiple occasions, but they have declined starting an oil consumption test. Neither the dealer nor extended warranty company will cover repairs, and allowed us to leave the dealership with the vehicle in potentially unsafe condition, with no remedy other than us paying for parts and labor to replace the catalytic converter. I want to have my complaint added to the ongoing investigation, and can provide and encourage other Kia Soul owners to also add their similar issues, M which are well documented on line in forums and social media.
My car engine light turned on then began to smoke and stall out while on the freeway tt. Then the hood began smoking rapidly and lady calming rushing to me yelling for me to get out the car. I escaped the car left the driver door open, then I noticed I left my wallet and keys in there car. I grabbed my wallet and keys out of the ignition. Then car ignited in flames and all doors and windows locked. This incident occurred on 4/26/20 @ 3pm.
While driving home and at a stop sign my car began to knock something fierce, being a few homes away pulling into driveway. I now hear louder knocking and a new clanking noise (metal in washer sound). Car was towed to mechanic I was told the rod was busted. Needs an engine overhaul. It has 78,000 miles on it and no longer runs. All maintenance was kept up on this car, this was not due to my neglect and the check engine light did not come on. A car I can't afford to fix and still pay for.
The car is not accelerating properly and not changing gears correctly and automatically. The check engine light is on and is running several codes. It may be the catalytic converters. I was driving on the highway and my car started putting and no accelerating past 60mph. It makes this loud clicking noise when I try and go faster and also it sounds really loud like a lawn mower.
P0420 code catalyst system below threshold is part of the recall SC-176. This was in ON5-17-19 for the fix. Seven months later same same code back on 12-30-19. This cause the car to hesitate when moving or stopped.I have been getting 24 mpg instead of 32 mpg. Since the code came back. The car feels like its going to stall when starting from a stop. Dealer states car is out of warranty but this was a recall from 5-17-19.
When driving down the road on a city street going approximately 50 mph, my vehicle began to make knocking noises and the seized after I pulled over to the side of the road. When I got out to check the oil it had all leaked out onto the road causing my oil tank to be dry. The car now will not start and Kia has refused to fix it and says I am out of warranty, because I am not the first owner of the car even though I was offered the warranty when I purchased the car.
I was driving my car late at night heading home from a concert when smoke started coming from the hood. I was only going about 25mph and approaching a stop sign. I immediately stopped the vehicle and no sooner than. I could get my door open, it burst into flames. I had only been driving the car about 5 minutes when this happened.
Radiator gets damaged by road debris because of faulty guard. Causes poor ventilation contributing to system failure and build up of unventilated caustics
My friends 2015 Kia Soul caught fire while driving at highway speeds. We can see where there was a recall for a faulty fuel, I believe. Strangely though her VIN was not included in the recall. The fire started in the engine compartment and she was able to pull off onto the shoulder and get out before the vehicle was completely engulfed in flames. Somebody should be investigating why all of these vehicles are not being recalled.
June 18, 2019-driving on highway, started to pass a slow moving vehicle, pressed accelerator and it would not go faster at first, then it did go a little faster. I moved back into driving lane and proceeded but I slowed down to 55 mph (posted speed limit 70). Kept losing speed, put on emergency flashers, as I was exiting off highway to safe spot smoke started billowing from behind vehicle. Stopped car, as good was opened a small fire turned larger. I grabbed my fire extinguisher from back storage compartment and extinguished fire. Tow truck driver arrived, needing to make sure it could be towed without a possible reignition of fire, he removed the cover and asked me to attempt to put vehicle in neutral to be able to push it back to a position to be able to get it on tow truck. Push button start, two push for accessory position. Tow truck driver witnessed fuel squirting from a fuel line near the fuel regulator. Tow truck driver could actually insert his pen top into the size hole that is there. Vehicle towed to car dealership where we purchase it new. I am still waiting to hear if the dealership was able to get it in the shop this week, if not they said it would be Monday June 24, 2019. Pictures attached. No invoices yet except the tow invoice which I need to submit to my insurance company for reimbursement. In researching any unknown recalls on this vehicle, I found this information today and attached my screenshot.
A D V E R T I S E M E N T S
- Saint Cloud, FL, USA