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9.9

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
256 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Kia Soul seat belts / air bags problems

seat belts / air bags problem

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2015 Kia Soul Owner Comments

problem #2

Aug 012016

Soul 4-cyl

  • miles

A D V E R T I S E M E N T S

Current issues with my car, lurches forward, loses power when accelerating. Kia is refusing to fix, do to me living on remote island in Alaska. Case #'s of calls with Kia consumer assistance center: [xxx] recall information SA206 seat belt SC116 safety recall accelerator pedal SC117 logic update SC125 safety recall pinion plug options: Kia buys back the defective car Kia Soul VIN# [xxx] 2015 they sold me. Kia barges my defective car to Washington, and pays for my rental car until my Kia is fixed and returned. Kia sends tools to local all american auto repair, so they can fix this is not a game, my car has two major safety recalls, and two minor recalls having to do with software and seatbelt. I believe the Kia manufacturer is obligated to provide a free remedy, and keep me and my two children safe from injury or death. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Ketchikan, AK, USA

problem #1

Mar 122015

Soul

  • 512 miles
After buckling the seat belt on the front passenger seat and going down the road if you try to lean forward one finds that the seat belt is locked and will not permit any movement you have to release the seat belt and then return it to its parked position and then pull it back out again. Once that has been done you can move forward or pull on the belt only once before it locks up again. I feel very unsafe when the seat belt does this because I feel that in a serious accident one might not be able to release the seat belt if there was a lot of tension on the belt from its own tightening. One should be free to lean forward to open the glove compartment or turn to attend to matters in the back seats. I have actually simulated a scenario where there was extreme tension on the belt from pushing back in my seat and tightening the belt by pushing the belt back up over my shoulder and when I tried to release the belt it was so hard to press the release button that I had to ask my wife to get a rubber mallet and a long screwdriver so that I could hit the release button with the screw driver against the release button. It finally di disengage. I told my wife to go to the dealer and tell them to fix it and she was told there was nothing wrong with it. We had a 2013 Kia Soul and the seat belts did the same thing. I find this situation to be extremely unsafe and in certain situations this problem could be the root cause of fatalities.I have mentioned this to the dealer in regard to the 2015 and they said they checked it and it works fine.it does not work fine by any standard. I think the dealer/Kia know there's a problem but need to be told to fix it. At best this is a major nuisance and at worst it is a death trap from which without a knife one cannot escape.

- Warwick, RI, USA

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