This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Kia Soul. The contact was driving at approximately 35 MPH when the check engine warning illuminated. The contact stated that the vehicle stalled and she was able to pull over and restart the vehicle. The check engine warning light would turn off and on. The vehicle was taken to an independent mechanic who advised a new engine was needed. The contact checked online and discovered that the VIN was associated with NHTSA Campaign Number: 21V259000 (Engine). The contact drove her vehicle to a local dealer who ran a test on the engine and advised the contact that to determine that the engine needed to be replaced she would need to pay a diagnostic fee. The vehicle was not repaired. The contact then drove her vehicle to another dealer who advised that she would need to pay a diagnostic fee to determine if the piston oil rings had damaged the engine. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 100,000.
The contact owns a 2020 Kia Soul. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle stalled. The following day, while the contact was driving, and in route to take the vehicle to the dealer, the check engine warning light illuminated, and the vehicle stalled. The contact had received notification of NHTSA Campaign Number: 21V2590000 (Engine) however, the only part of the recall completed was the noise sensing software. The failure occurred the day after the recall repair was completed. The vehicle was taken back to the dealer however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000.
The contact owns a 2020 Kia Soul. The contact stated while driving 65 MPH, the vehicle hesitated upon depression of the accelerator pedal, with the check engine warning light illuminated on the instrument panel. Despite the failure, the contact was able to coast the vehicle back to the residence. The contact called several dealers and independent mechanics who were unable to service the vehicle or provided a high estimate for the repair. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 98,000.
My check engine light is on. I took to mechanic and the diagnostic code that came up as p1327:00. Piston Ring Noise Sensing System". And KIA issued a service bulletin [XXX] (Rev 1, [XXX]). I called the dealership Premier KIA in Kenner, LA. They refuse to even acknowledge or respond to have it checked out. I emailed owner and service manager and explained issue and informed them of everything and added that I did indeed have the software update done when the initial recall came out. Today February the car stalled on me as I was pulling out onto [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I had transmission changed out in May of 23 and then in November the check engine lights starts blinking and now I need a new engine, prior to needing a new engine the car would cut off it was loud and it wasn-??t taking off like it should.
The contact owns a 2020 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 35 MPH, the vehicle lost motive power. The contact depressed the accelerator pedal, and the vehicle failed to respond. The contact stated that the vehicle stalled and coasted to a stop. The contact stated no warning light was illuminated. The contact had the vehicle towed to the residence and then towed to a dealer. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The contact was informed by the dealer that the vehicle failed to qualify for the recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 76,000. Parts distribution disconnect.
The engine when it heats up drives so rough. Then the car completely shuts off. This creates such a dangerous situation when on the freeway. The motor needs to be replaced. I bought car from a used dealership and have only had 2 months and the motor is gone. Recall on certain motors is garbage because this motor is suffering from the same problem as the GDIs. I have an MDI. $15,000 down the drain. Thanks
Unresolved Recall. The vehicle was under recall in 2019 and should not have been sold by JTs Kia in Columbia, SC. The piston oil rings were affected in the 2019 recall and also caused an issue for the 2020 Kia Souls. The car was sold under recall. Once the revised recall came out in 2021 JTs Kia did not properly resolved the issue and later the car engine overheated and caught fire. JTs Kia Never took responsibility and told the South Carolina Department of Consumer Affairs that the Kia Corporation will not honor any repairs. The car was no longer able to turn on and JTs KIA is still selling these dangerous cars that has had piston oil ring issues since 2010
I bought my car brand new off the lot 0 miles on it. Recieved a letter in mail Dec. 7th 2021 bout the pistons not being treated properly. And the software being available. I've been putting anywhere from 1 quart to 1.5 quart of oil in weekly. There's no leaks no smoke not sure where oil is going. It stalls when stopped or idling. When in park will stall. After I get gas it won't start I have to put gas pedal all the way to floor and hope it's turns over and when it finally does I have to keep it idle over 2rpms or it sputters til it stalls. I feel these are continued safety issues. Besides my oil issue gas mileage is awful.
The engine was damage and the Kia Wesley chapel. Does not want to respond and is within the warranty and has less than 100,000 miles. The car broke do2n on the express and it turned off.
November 1, 2023 Dear Kind Sirs, I own a 2020 Kia Soul-S. The engine in my vehicle was consuming large amounts of oil. It began to run on 3 cylinders and stalled when I slowed or stopped. I initially took the car to my mechanic who told me he had a friend in the car sales business and was told many Kia models had engine recalls for this very problem and they had to get new engines installed. I would have never known this as when I took it to the Kia dealership, I was Initially told they would diagnose and if the warranty covered it I was good. When I asked about recalls there was only 1 open for a software update. I went to NHTSA website and searched. Sure enough there was a recall on the 2021 year-??at least that is what the heading of the recall stated. However, in the body of the notice it clearly stated that certain years with a certain engine -??for 2020-2021 years-??. I am sure that there are folks out there who have miles on their cars and think they have to get a new engine but with no idea that it is a problem; and that Kia is responsible for replacing the engine. Even if they had looked it up on the NHTSA website it would not show if you entered a 2020 Kia Soul. In my humble opinion this is a shady way of covering liability. How many people who drive a 2020 like me would have just paid for a new engine without question" All due to the fact that they were not notified of the potential dangers of driving these cars without the repairs" Fraud, and nothing short of it. Regretfully, Laura Nestor 909-414-7857 laralnestor@gmail.com cc: NHTSA cc: Barrett Law Firm
Apparently the engine according to the dealership. The engine has been stalling a slow speeds usually in stop and go traffic. No because they told me they will only drive it about a half a mile and not in the same conditions as I explained. I am being told the dealership has inspected this. Absolutely nothing appeared as a warning.
My husband was driving down the street in our 2020 Kia soul when under the hood of the car started to smoke profusely and a fire broke out under the hood of the car the engine was affected the car no longer turns on or turns over there was a recall for the engine overheating however we took it into a Kia location and June and they said nothing was wrong we took it in in May for recalls they said nothing was wrong they deleted all of the codes in the vehicle and one month later this happened in the car is no longer operable. Kia refused to help us at JT's Kia claiming that the car experienced wear and tear however the car was only 3 years old and there was no wear and tear. When we took the vehicle into address the recall we were told on two different occasions that there was nothing wrong with the car even though the overheating light kept coming on to deal with this they deleted all of the codes and denied anything was wrong with the car one month later my husband's life was almost taken by this vehicle catching on fire/overheated
I purchased this car (Used) on 8/1/2023 and on 8/7/23 I called Kia and stated that the car started shaking while driving and I took the car to the dealership on 8/10 and they stated they could not find any problem, they would have if they had taken it out for a drive. After waiting all day from 9:30 until 4pm they found nothing. I saw my car just sitting there and no one doing any work or anything on my car. My car still shakes so bad while driving that even the steering wheel is shaking and now when I stop at a red light the car takes a few minutes before it will move. I have had this car for a month and 2 weeks and they will not return my calls to setup an appointment. Kia Corporate can't even get them to respond. What can I do to get help with this. I am even afraid to drive this car (2020 Kia Soul). I need some advice on what I need to do. HELP
On August 15, 2023 my 2020 Kia Soul's engine over heated causing a fire under the hood. There after the car smoked and would not turn back on or turn over.
I bought this car in November of 2022 and it didn't make it its 3rd oil change. The car averaged a quart low at each oil change but that didn't seem to outrageous to me. It drove perfectly until June when the check engine light randomly came on and started flashing. I took it to the dealership who told me I needed a new engine, they couldn't tell me why or what was wrong but they assured me KIA wouldn't cover the cost since there was no open recall. Now I have an almost $20k lawn ornament, it won't even start and KIA can't even tell me why.
A D V E R T I S E M E N T S
- Monroe, GA, USA