really awful
Crashes / Fires:
3 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
18,143 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Lincoln MKZ seat belts / air bags problems

seat belts / air bags problem

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2011 Lincoln MKZ Owner Comments

problem #7

Jul 222016


  • miles


Takata recall Lincoln has no fix available. I asked for loaner/alternate car use reimbursement in accordance with my warranty ($35 /day car is unusable since July-22-2016 letter. Lincoln refused any accomodation whatsoever.

- Dunnellon, FL, USA

problem #6

Jul 012016


  • 0 miles
Takata recall. Notified in July. Unsafe to have passenger seat occupied. Told fix would be available in October. October at an end and no date set. Unacceptable to have unsafe condition unresolved after four months. This car of little use to us as is. Wife will not ride in passenger seat.

- Hilton Head, SC, USA

problem #5

Jul 012016


  • miles
Takata recall. I received a letter in July 2016 that my passenger airbag was on recall. The letter stated:" A ruptured inflator may result in metal fragments striking vehicle occupants causing serious injury or death." It is now Sept. 21, 2016 and I have been calling Lincoln company asking when will my airbag part be available. It was learned that Lincoln is "in the development stage" to produce the part! not only do they not have a part, they have not even developed the part yet!!" I spoke to three different people at Lincoln customer service and a supervisor about this situation. They all stated they have no idea when a part would be available, even though I am in Florida zone a for the most serious case of inflator malfunction. Since receiving the letter, I have not allowed anyone to sit in the front seat passenger seat.....and will not until this matter is fixed. Hence, I have not had the use/enjoyment/comfort of the automobile that I purchased. This is very unacceptable. The worst part of this to me is that the three people I spoke to at Lincoln said, "it is safe to drive the car and use that seat, since the letter did not indicate a loaner car would be issued." How in the world can anyone get a letter like this and then the company say the likes of "oh don't worry.""??? their logic is totally insane and illogical. Unfortunately, I understand that over 50 million cars+ are on recall for this matter and it is a nightmare for the car companies. However, I can not worry about them, I have to worry about my grandson, or any other passengers! how long will I have to make people sit in the backseat of my car????"

- West Palm Beach, FL, USA

problem #4

Jun 012016


  • miles


Takata recall. The contact owns a 2011 Lincoln Mkz. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Arp, TX, USA

problem #3

Feb 072015


  • miles
Not inspected no paperwork available for vehicle

- Washington, DC, USA

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problem #2

Aug 022014

MKZ 6-cyl

  • 25,000 miles
I was the driver; the accident occured day'sunny around noon;I was in a library parking lot pulling into a parking space -slowly suddenly, the car leapt forward the and "something" seemed to be under the accelerator- it leapt forward I could lt not make the car stop; what stopped the car wasae concrete light post which exploded. If I had not hit the post the car would have gone in to a lake and I might have drowned. I was alone the car - and I had about $10,000 damage to my car. I believe the floor mat shifted and was under the accelerator and I am very distressed. Also -the airbags did not deploy. This needs to be addresssed- I contacted Ford but they said I as not affected by the massive previous recall of floor mats., this floormat issue needs to be addressed or someone will die.

- Boynton Beach, FL, USA

problem #1

Nov 112013


  • 102,000 miles
40 M, car when right off road, hit a poll. Center to right front damage. Air bag did not deploy. I did not have any cuts on face but my head was hurting hard. Alot I don't remember after that for days.

- Weatherford, TX, USA

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