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10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
64,740 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Lincoln Navigator seat belts / air bags problems

seat belts / air bags problem

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2002 Lincoln Navigator Owner Comments

problem #3

Aug 302014

Navigator

  • 160,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Lincoln Navigator. The contact stated while driving approximately 60 mph, the driver's side rear passenger's air bag deployed independently without warning. Also, the contact mentioned that there was an explosion underneath the vehicle. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 160,000.

- New Castle , DE, USA

problem #2

Aug 312011

Navigator

  • miles
The contact owns a 2002 Lincoln Navigator. The contact was driving 50 mph when the side impact air bag deployed without warning. As a result, the contact sustained an injury to the ear drum. The vehicle was taken to the dealer for diagnostics but the dealer was unable to determine why the air bags had deployed without the vehicle being involved in a crash. The contact called the manufacturer and the manufacturer sent a specialist to inspect the vehicle. The specialist advised that a faulty component in the air bag caused the deployment. The manufacturer stated that they would not provide any assistance for the repair. The contact stated vehicle was unsafe to drive. The failure mileage was unknown.

- Irvine, CA, USA

problem #1

Sep 102004

Navigator 8-cyl

  • Automatic transmission
  • 34,219 miles
I won a 2002 Lincoln Navigator on an ebay auction and paid $19,000 for the vehicle via direct wire transfer through my bank. The Lincoln Navigator advertisement represented the vehicle as "like new in every way", "our mechanics have inspected this truck and found everything to be in excellent working condition" & "options: Driver & passenger airbags". the vehicle is in poor condition. The airbags were deployed and not replaced. Radiator has two holes in it, the manufacturer warranty is voided, keyless remote missing, cd magazine missing, owners manual missing, floor mats do not match, numerous scratches, dings & nicks. I was told it had climate controlled seats and it does not. I was also told that the seller is a private party. Unfortunately he is a dealer thus I will have to pay sales tax of $1,064. I have corresponded with the seller via email and telephone numerous times. I have asked him to buy the vehicle back from me or pay for the repairs and he says that he does not have the money. All-in-all the seller's misrepresentation of this vehicle will cost me $8,647.

- Scottsdale, AZ, USA

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