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10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
80,021 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Lincoln Navigator suspension problems

suspension problem

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2004 Lincoln Navigator Owner Comments

problem #13

Jan 022012

Navigator

  • 112,000 miles

A D V E R T I S E M E N T S

Jan 2012 air suspension light came on after being in below 30 degrees on a trip. Car was bouncing and could not control it properly. Replaced air shock on rear. Nov 2013 - same temps and same light and control problem. After the car reached a warmer temp.(South for 3 hours) it no longer bounced and was back to normal. Service shop could not find a problem. Dec 2013 another trip up North and same thing.and same service find. Nothing. Jan 2014 in a warmer temp. Light came on and bounce came back. Service shop said it looks like the compressor is going bad. This problem seems to me is a safety problem and should be recalled and repaired by Ford (Lincoln). It is dangerous and certainly makes the car uncontrollable.

- North Topsail Beach, NC, USA

problem #12

Dec 282013

Navigator

  • 97,000 miles
When temperatures drop near or below freezing, the air suspension springs stop functioning at all. The valve that holds the air in the air bags gets frost on it and can't close anymore. This causes the suspension to ride on the rubber stops. The tires rub in the fender wells. The vehicle will eventually rub the tire to a tire failure. This will cause the driver to lose control of the vehicle and possibly crash.

- Arlington, TX, USA

problem #11

Jun 072013

Navigator

  • 118,000 miles
Hi I own a 2004 Lincoln Navigator for 6 months after the 3rd month my air suspencion went out the front of my truck is so low it touch the tires when I drive the truck bounce so much my back and head hurts I hate to drive it but is the only car I have and no money to fix my kids dont like to drive in it and im scare to take my 7 month old baby any were because I am scared that she will get hurt from all the bouncing!!!! I seen over 10 Navigator with the same problem Lincoln need to make this a recall because it is not safe to drive around bouncing and its hard to control the staring wheel

- Las Vegas , NV, USA

problem #10

Jul 092013

Navigator

  • 90,100 miles

A D V E R T I S E M E N T S

The contact owns 2004 Lincoln Navigator. The contact stated that the front suspension failed and caused the front end to rest on the tires. The vehicle was taken to the mechanic for inspection, who advised the contact that the front suspension sensor failed. The vehicle was then taken to the dealer for repair, who replaced the front suspension sensor however, the failure recurred while the contact was driving 55 mph. The vehicle was taken back to the dealer, who advised that the air compressor needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure mileage was 90,100 and the approximate failure mileage was 91,000.

- Mcguire Air Force Base, NJ, USA

problem #9

Mar 012010

Navigator

  • 57,677 miles
The contact owns a 2004 Lincoln Navigator. The contact stated that while driving 20 mph, the front end of the vehicle dropped and started to exhibit a loud, abnormal noise. The contact mentioned that the failure recurred four times. The vehicle was taken to the dealer who diagnosed that the air compressor failed and needed to be replaced. The manufacturer was made aware of the failure who advised that they would contact him back at a later date. The vehicle was repaired. The failure mileage was 57,677 and the current mileage was 73,581.

- Concord, CA, USA

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problem #8

Apr 142010

Navigator 8-cyl

  • 45,000 miles
According to my, deceased wife, the problem starts on July 14, 2010. The car became bouncy in the front while in motion, we are still under extended warranty on auto maintenance. My wife went to the dealer findlay Lincoln here hin sahara St las vegas regarding this problem, somehow they were able to fix the problem but after 2 weeks again the bouncy problem started to appear, again she went to the dealer to have it fix, the problem was again fix and after 3 weeks the problem again appear at this point my wife has been in and out of the hospital and was not able to bring the car in the dealership. When I came home from Hawaii because of my wife illness the car was in the garage and according to my son they have not used it because of the car bounce so hard that its difficult to control the wheels. So on Oct 13, 2010 I drive it to the dealer 25 miles despite of the suspension problem, since we are not under warranty anymore, I was charge $912.40 for replacing air suspension compressor, mileage is 45,076, its been a year now since I have that fix and now my front is so low that its almost touch my front tires and when I drive it it feels that my tires are uneven like riding on a bike. I have cancelled my car insurance because I cant drive it with that condition and dealer warranty is expired and the mileage is 53,423. I have faith with our american cars thats why all the cars I own since I started to drive is all american made, this is my first luxury car I have and it cost me arm and a leg but I never get to enjoy it, I am unemployed right now and have no money to fix it, also the hood suspension was out 06/2010 I have to used a piece of wood to hold the hood, is there any help you could advise me to have these problem to be a recall from the manufacturing, thank you for your time any help will be appreciated.

- Las Vegas, NV, USA

problem #7

Mar 182011

Navigator

  • 75,000 miles

A D V E R T I S E M E N T S

We have a 2004 Lincoln Navigator ( the second we have owned) the air suspension has never worked as well as the first Navigator. The ride was very good for the first 50 thousand miles then when it was cold it would take a while for the air suspension to warm up and begin to work. In Alabama it does not get that cold that many days but it was very uncomfortable on those days. Finally the suspension just stopped working and the ride was terrible. Took to the dealership and paid $98 for diagnosis. Indeed the air suspension was leaking. Could not give us a firm price since they would not know for sure if any damage was done inside the system. The range was from $1,200 to over $4,000. If I wanted to gamble like that I will go to the casino. After talking with several mechanics their recommendation was to install a regular suspension which cost us $850 including installation. Car rides as good as it did and we do not have to expect the suspension to go out again. We have heard lots of stories about the same problem we had and have heard a lot of people that have had to replace the air suspension 2 times before they gave up. Ford knows this is a problem and will not do a recall. One mechanic told us that the air suspension is the same one they use in the big Ford SUV and they never have problems with it. Ford and the engineers need to solve this problem. At this time we will not purchase a third Navigator even through I love the car.

- Birmingham, AL, USA

problem #6

Sep 042010

Navigator

  • 132,500 miles
The contact owns a 2004 Lincoln Navigator. The air suspension on the front of the vehicle was not lifting up properly in order for the vehicle to drive without any incident. On cold days the suspension does not allow the front end to lift up; yet, the vehicle had to be warm or the temperature outside had to be warm. The vehicle was not taken to the dealership for inspection which was taken to three other service stations who performed a diagnostic test on the vehicle. The manufacturer was called and stated that there were no recalls or warranties stating that she had to pay for the repairs. The vehicle was not repaired. The failure mileage was 132,500.

- Rex, GA, USA

problem #5

Aug 182010

Navigator

  • 120,000 miles
The air suspension system has failed on my luxury 2004 Lincoln Navigator (124,000 miles). This appears to be a common failure for this vehicle based upon my online research. There are companies that sell kits to replace the entire system as it is apparent that not failing is not an option. Please see the strutmasters website (www.strutmasters.com/). this is an expensive repair/replacement and appears to be related to defective and unsafe parts. However there is no record of any recalls or change in the manufacturing process. Help!!!

- Canton, MI, USA

problem #4

Feb 022010

Navigator

  • 68,000 miles
I own a 2004 Lincoln Navigator. I have had problems with the air bag suspension system since I have owned my vehicle. What happens is when it gets cold the system fails to operate causing the vehicle to drop down on the tires. Ripping them from under the vehicle, it destroys the tires and could very easily cause an accident. I have had to replace the tires many times due to this issue. This winter alone it has been in the shop at lease 6 or 7 times. This system is no longer in use on the new Navigator. Ford has issued no recalls and will not assist me in getting this issue resolved. They said unless they are forced to deal with this by the NHTSA, I can no longer afford to spent thousands of dollars to resolve this issue which is clearly a mfg problem. Everyone I know who owns a Navigator with this system have gotten rid of them. Mine is paid for and I can't afford another vehicle.

- Palm Desert, CA, USA

problem #3

Mar 042008

Navigator

  • 50,000 miles

A D V E R T I S E M E N T S

Problem with the air suspension on vehicle. Had it replace with less than 50 thousand miles on vehicle, added 12 thousand miles in less than a year and the air suspension is out again.

- Acworth, GA, USA

problem #2

Sep 142008

Navigator

  • 75,000 miles
The contact owns a 2004 Lincoln Navigator. After the vehicle was purchased, it began to fail. The vehicle was taken back to the dealer for repairs. One month later, the suspension failed. While driving at an unknown speed, the trac indicator illuminated and the contact lost control of the vehicle. She pulled over and had the vehicle towed to the dealer. The vehicle was repaired for free. Afterwards, the low beam headlights failed and the contact replaced them with two bulb mechanisms. The low beams continued to fail and the mechanic could not find any failures. The dealer stated that the wiring was not faulty, but they discovered that the ballets in the low beams were blown out. The parts were ordered and replaced by a mechanic. The bulbs blew out again within a month. The vehicle was taken back to the dealer and they kept it overnight to repair it again. Through online research, the contact found complaints for failed ballets on his make and model vehicle. No one has been able to determine the cause of the failure. The failure mileage was 75,000 and current mileage was 98,000.

- Little Elm, TX, USA

problem #1

Feb 192004

Navigator

  • miles
While driving the vehicle would vibrate. A loud banging noise was also heard coming from the driver side wheel. The driver drove the vehicle to the dealer for inspection. The mechanic placed the vehicle on a diagnostic machine but could not duplicate the problem.

- Bronx, NY, USA

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