This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
: the contact stated the vehicle's jack collapsed while changing a flat tire. There were no injuries sustained. The dealership was alerted. This was the first time the contact used the jack.
Jack collapsed when tire was being changed. The jack couldn't hold the weight of the vehicle. There was a recall to replace the jack with a stronger one, but consumer was never notified of it until the jack broke. Consumer spoke with three different dealers who agreed the jack should be replaced. One agreed to replaced it if the consumer pays the $50 warranty deductible. Consumer think the jack couldn't hold the Lincoln but may hold a Ford Focus. Michelin stated since the tire was driven until flat, it wasn't under warranty. Since they couldn't match the tires, all four were replaced with big O with a 100,000 mile unlimited warranty. Michelin, Firestone and possibly Lincoln has lost the consumer as a consumer.
A D V E R T I S E M E N T S
- Hephzibah, GA, USA