I own a 2003 Mitsubishi Lancer evolution that was purchased brand new from the dealership in the middle of 2003. The car had run fine until about May 12th of this year. The car started performing oddly. The turbo and engine would not provide full power at random times while driving. I was informed by mechanics that it could possibly be a vacuum line leak or hose leak. Acting on their advice, I purchased from the dealership replacement factory vacuum hoses and replaced them on the car. This did not fix the problem. I then decided to take my car to the dealership being that the car was still under warranty and told them the problem. During this time the engine had also picked up a slight ticking sound. After two days I was contacted saying they could not find any problem other than my intercooler hoses being a little loose from having removed and replaced them to do the hose install. I was then charged 200$ for labor. I picked the car up and immediately upon heading home could feel the same problem with the engine/turbo and ticking. I took the car back immediately and let the service manager hear the ticking and informed him that the car was still having engine problems. He asked me to bring it back on Monday and they would then address the issue. I returned my vehicle to the shop that Monday and was not contacted until I called them on Thursday only to be told my warranty was not being honored because someone had been 'messing around' near the turbo (the location the vacuum lines were replaced). I informed them why they would see that and I was told I would need to open a case with mmna to appeal their decision. That appeal was also rejected as the district representative of that location would not believe what I had to say. Nothing has been done to the car to fix the problem, and I am left with having to pay out of pocket now to diagnose and fix a problem which should have been covered under warranty.

- Thornton, CO, USA