2015 RAM 1500-Consumer states "truck stopped going 75 miles per hour" on the highway. Consumers husband had to pull over to the shoulder & truck refused to start again. Consumers husband call for a tow. The tow trucks policy is one rider. Consumers son is disable and relies on father to drive. Consumer states: "This left my husband to the mercy to flag down a car and ask them if they could take my son. That may not sound like a huge deal, but my son's disability causes him not to know directions or place and space. The fear of getting in a car with completely and total strangers, hoping they would take him to Paducah was horrifying to him and me. He's still having fearful thought about that event. He chewed his finger nails so bad that the hotel towel was covered with blood from anxiety. It was completely and utterly ridiculous. Two days were spent trying to figure out what the issue was with the Truck. The dealership put in a new computer board, that wasn't the issue. We got charged for that part. After the final analysis we were told it was the fuel pump and it was on recall. The time estimation to fix the truck was given 45 days to 3+ month - if not more- as the part has still not been created for this recall. We had to rent a vehicle for a month, costing $1,900. I called the Ram customer service 6 times just to be told by a Kelly that she would not give me a supervisor as I was requesting that the computer part ($850) and the month rental ($1,900) be reimbursed to us 35 there is no ETA of when we will get our vehicle hack. Case #86107003. We later were told that it has been stated that sometime the vehicles catch on fire due to this default. That's very scary as my husband said he could smell gas. Since the "customer service" agents did NOT allow me to speak to their supervisor's I was left to basically deal with a very expensive and unresolved loss of our vehicle due to RAM. They literal have given us no assistance or time frame of when our truck will be fixed. I am requesting that our expenses of t

- Knoxville, TX, USA

Constituent writes in regard to faulty high pressure fuel pump safety recall on their 2015 Ram 1500. The consumer stated that the parts were unavailable. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.

- Denham Springs, LA, USA