This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While pulling out of a stop light, my 2022 Ram 1500 stalled, and the parking brake engaged while I was in the middle of the intersection. After getting the truck restarted and safely getting through the intersection, the battery indicator warning light came on and the voltage gage dropped dramatically. When I took the truck to the dealer I was told they could not replicate therefore it was in safe operating condition. My truck is one year old with only 7400 miles. Also the dealer disputes the active recall on my truck.
The HPFP on my 2022 RAM Rebel Eco Diesel is a potential failure my dealer is aware but no fix has been available. I ask each time I am at the dealership and told no resolution has been provided. This is going on a year.
In September of this year (2023), while driving, the engine stalled. Information on the Driver Information Center said to put foot on brake and press "start" to start engine. Note that I was rolling along at about 30 mph in heavy bumper-to-bumper traffic in a middle lane of a multi-lane interstate during rush hour while towing a trailer at the time. I was completely blocked in by traffic, and there was no way to safely pull over to the shoulder. I tried lightly stepping on the brake and pressing start to see if it would restart while moving. This didn't work. I shifted to neutral and tried again. The engine still would not start. Eventually the truck slowed to a few miles per hour when the emergency brake came on, bringing the truck and trailer to an abrupt stop in the middle of heavy interstate traffic. Once stopped, I was able to shift to Park, step on the brake and press Start. The engine started. I was then able to shift to Drive, release the parking brake, and accelerate. After the restart, everything worked normally and I continued my trip from Chicago to North Carolina without incident. This is the second time this has happened. This exact same scenario also happened in the spring of this year (2023). I was not towing a trailer at that time.
After coming to a stop, or near stop, then trying to go again, vehicle has shut itself off and engaged parking brake 3 times now in last month. You have to then put in park disengage parking brake restart and hope you can go, sometimes takes 2 or 3 tries. I see this complaint everywhere on forums. This is going to get someone killed as they try to pull out in traffic! dealers say they can't replicate issue, and do nothing.
Engine stopped while driving down a mountain road. Dash said put your foot on brake and push start button. Car emergency brake engaged. No check engine lights or codes. Truck has stopped again about a month later same thing. Took to dealer on July 19th 2023 they couldn-??t have it happen while they drove it. No codes. Aug. 25 th 2023 while going through an automatic car wash the same thing happened again same messages still no codes.
- Tazewell, TN, USA
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While driving at a slow rate of speed, the engine turned off, the emergency brake engaged itself automatically, and the truck came to a sudden stop--very unexpectedly. There was a message that came on the screen telling me to put the truck in park to turn the vehicle on.
I was driving down the road and my truck shutoff and coasted just enough for me to get out of the on coming traffic and then the emergency brake automatically turned on causing my truck to stop in the middle of the road and auto shift put it into park. Fortunately, I was able to get it started again and move out of the road. I very easy could have been killed.
After a cold start, I drove 0.5 miles to an intersection. The engine stalled, the vehicle applied the electric parking brake, and would not move. The dash indicated a shift to park was required. The shift was completed and the vehicle was restarted, but in an unsafe state. The hybrid starter/generator was not charging the battery, and service was required. I have had this truck to the dealer several times for this safety problem but they can't duplicate or fix it. I believe it is the same as 23V-265, but they have not included 2022 models.
Our 2022 Ram 1500 Diesel truck stranded us from approx. 9pm-1am while traveling hours home on a remote MS state hwy intersection and shut our engine down, locked all 4 wheels & disabled our ability to put the vehicle in neutral to push from the roadway. We were left stranded in a main lane of a busy intersection at 10 pm at night. The local PD showed up and had to block traffic and our truck had to be 'pulled' onto/off of a flatbed tow truck (wheels would not turn) and hauled to the local dealer. We had nowhere to go as the local dealer was closed & no rental agencies were open so we had to sit outside in the parking lot of the dealership until midnight for a friend to arrive from our hometown to come pick us up. We are being told that our high pressure fuel pump failed and our truck is part of a recall (that still shows online as 'remedy not yet available'?) & that it may take up to a month to get it back due to parts delays/repair time. No warning lamps or message appeared on the dash prior to this occurring and we received no letter telling us to 'seek service asap'...the letter we recall receiving said the same as what appears online"? Our hometown dealer said they could not offer us a loaner since the vehicle was not in their shop, yet Ram will not tow it to them, and the dealer we left it at 2 hrs away has no loaner vehicles available so we have now had to pay nearly $300 OOP for the tow and call the corp. office to file 'cases' to REQUEST RETROACTIVE reimbursement of the tow expense & a whopping $40/day from Ram towards a rental vehicle! We have now paid nearly $1k OOP in 5 days for towing and rental expenses which only get us to 8/13 and the ETA for repair is not til 8/27 at best. This is clearly in no way a 'timely repair' of a safety recall!" We have called all 3 customer care numbers for Ram to no avail. We need their financial assistance UP FRONT to pay for these expenses while we await the repair of our fully warrantied vehicle!
Multiple instances where vehicle shuts down, immediately stopping/slowing the vehicle. This has occurred while vehicle is in motion, also in stop and go traffic. Engine will shut off immediately and throw multiple check engine/system warnings, including "Service ABS, Service Stability/Traction Control, Service Airbags. Had service appointment with dealer, but was vehicle was released with dealer stating they could not reproduce instance. Within a week, the vehicle shut down in traffic and had to be towed back to the dealer. Pictures were taken of the dash code and provided to the dealer. After a second week, the dealer response was they could not duplicate the problem.
The contact owns a 2022 Ram 1500. The contact received notification of the NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair were not yet available. An undisclosed dealer was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2022 Ram 1500. The contact stated that the vehicle hesitated upon depression of the accelerator pedal with the check engine warning light illuminated. The vehicle had been taken to the dealer on several occasions and the contact was informed that there was a misfire in cylinder #5. On another visit the contact was informed that there was a misfire in cylinder #6. The spark plugs and fuel injectors have been replaced; however, the failure persisted. The contact stated that there a burning electrical odor inside the vehicle. The manufacturer was notified of the failure and a case number was provided. The vehicle was not repaired. The failure mileage was approximately 20.
At a complete stop, truck shuts off and emergency brake gets engaged for no reason. This has happened approx. 8 times since I bought the truck brand new from dealer. Truck has 12, 800 miles to date. No major safety risk but stuck in traffic while trying to get truck moving. The problem has not been reproduced by dealer but doing research online, other people are complaining on the same issue. The Ram dealer (Nemer) in Wilton, NY has inspected under warranty. No warnings or messages appear when truck shuts off.
has been hesitating since day one entertainment and GPS freezing and still is it has been to the dealer for both and has been updated many times the last update was for drive ability concerns and it was the worse it has been since the update was done the morning after it was done it would not start i had to try 3 or 4 time and it started and ran ruff and the trans was not shifting correctly the update for the GPS and the entertainment system was done over the air and still does not work it still freezes and i have to stop driving to reset it as far as the hesitation i can make turns safely if you think you have enough time to turn safely you don't and could get hit broadside the last pcm update made everything worse be careful ram owners i have to be every time i drive
While driving in town or on freeway, the engine shuts off and emergency braking system is engaged. No warning lights come on suggesting anything for a code. The dash only says to place truck in park, restart the truck and disengage the emergency parking system. This has been in the shop and they can not duplicate. Dodge is aware of what is transpiring. How is this safe and have not been recalled by dodge" I have children and grandchildren that are usually in the truck with me and this is NOT a safe vehicle to drive at this time!!! This has happened numerous times!!! What if an 18 wheeler is behind me and a fatality happens" I am an er travel nurse. There are plenty of others experiencing this and nothing has been done per the attorney I spoke with. My cell number is [XXX] should you need to contact me regarding this matter. Thank you in advance for taking care of this matter in a speedy manner. As I said prior, this could be fatal to a family due to the negligence of Dodge Ram. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
This truck has an intermittent problem that causes it to shut down and leaving me stranded in traffic. This shutdown has happened 8 times. It first happened on Jan-10. This is two weeks after I purchased the truck. Since then, there have been 4 attempts to fix it at dealerships. They were not been able to identifying the causes of these problems or fixing them. The Truck was out of service for 47 days while it was in for repairs. Both of these items exceed the limits of the Missouri Lemon Law. I will briefly review the nature of the problems. These 8 shut down events are not just a stalling problem. When the truck shuts down the yellow engine lights come on and the truck will not try to restart when I press the gas or restart button. In some cases, it automatically engaged the parking brake and I am not able to get the truck switch into park, neutral or reverse. Each time it took between 2 and 20 minutes to restart the truck, while I was stuck in traffic. 3 times I exited the vehicle, walked away, then locked and unlocked it. After that I was able to restart the truck. In 3 of the occurrences the red battery warning light came on. When this happens, I have about 30 min both batteries are drained and everything shuts down. Here is a summary of some of the history of these problems, Summary 1st Occurrence --- 1/10/23 (14 days after I purchased the truck). Occurrences --- 8 (7th was during a test drive at a RAM service center, on 4/25/2023). Times in shop --- 4 (at dealer service centers). Days in shop--- 47 (Out of service). Milage 1st time --- 410 (Odometer at first occurrence) Avr miles to occur --- 454Avr miles (shortest was 30, and two were over 1,000 miles) Avr time to occur --- 17Avr. Days Problem status --- not fixed. (the cause or causes have not been identified or fixed)
The engine has a mind of its own and decides not to do engine breaking even if the driver downshifts. I first noticed this at low mileage when slightly tapping on the breaks would sometimes cause engine breaking as long as I kept my foot off the accelerator. However if I down shifted for additional engine breaking on the same slope the engine would scream revving up to 6000 RPM without slowing the truck at all, NO ENGINE BREAKING! So last week this problem nearly cost my life. I was going down a mountain pass with my 4500 lb RV which is well within the advertised 7000 lb allowed towing capacity but if I let my foot off the gas, no breaking. This is normal and the driver just downshifts to introduce some breaking. So i down shifted from 5th and the engine responded with a self destructive scream reving up to 6000 RPM and yes NO ENGINE BREAKING. I did not think much of it after all I still have the breaks right? So feathered the breaks for about 10 minutes or so thinking nothing of it. Even tapping the break to tell the onboard computer I need engine breaking is not working even though it was working when minimal engine breaking was needed. Out of pure luck I decided to stop at a mountain spring to get some fresh spring water and that is when I notice wait a minute, this car is barely stopping!! I got out of the car just short of the end of the pullover spot and was greeted with the smell of burning break pads! THE FRONT BREAK PADS WERE SMOKING! What is sad is that the same RV on the same pass on my 20 year old 12 passenger van easily manages this when I down shift to second gear with some minor feathering of the breaks and never in 10 years had issue with the slightest heating of the break pads. BY DISABLING ENGINE BREAKING CHRYSLER HAS CREATED A SERIOUS INJURY HAZARD.
The truck engine stop running as I was accelerating from a stop at an intersection. It auto-shifted to park and required me to restart the truck. Thankfully this was not a busy intersection or pulling out on a highway. This is the 2nd time it has happened in less than 30 days. In my opinion, this is a major safety hazard that needs more attention given by the manufacturer. Someone could be seriously injured if this happens in a busy intersection. There were no warnings or messages at the time of the failure. The next step is bringing it to the service center.
While driving down the road the battery falls rapidly from 14 to 11.8 or less causing the battery light and engine light to come on, and the unit to start losing power and die. The truck has been in the shop several times with still no repairs completed. They have given me back the unit telling me there-??s nothing they can do and not sure what is causing it. The ecm data has pulled several codes, but yet the dealer still won-??t repair based on those codes. I have been told sorry, there-??s nothing further we can do. Mean while the truck continues to die while driving down the road which has put me and my family-??s life in danger when the unit just rapidly dies and there-??s no time to exit a freeway causing you to shut down the unit in the middle of the road. Hoping you can get it restarted and on your way before someone hit you. This vehicle is unsafe to drive, and has been an on going problem for 10 months now. It-??s been in two separate shops and still no repairs and ram care has refused to send a tech out to assist. The unit was taken into the shop for a 3rd time with engine, battery light on while dying and I was told sorry, they don-??t have time to look into it. Not it-??s back in for the 4th time, and still no repairs have been made. I was told the codes that it-??s pulling out the ECM data cost over $15,000 in repairs and they are not going to go that way unless they know exactly which part will fix it issue to take the truck back and they-??re sorry. sorry it does not save me and my family-??s life when the unit dies in the middle of a road and someone slams into you on a freeway again. This is putting my families life at risk, which eventually will cause a fatality. Ram still has done nothing. No assistance. I am not out 80k for a unit that is not safe to drive and un tradable!
A D V E R T I S E M E N T S
- Brunswick , GA, USA