This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2014 Dodge ram2500 truck, there was a safety recall on the welding on the front suspension track bar frame bracket that was improperly welded during the manufacturing process. The fix was to have a bracket placed with one 60-70mm long M10 bolt with 1.5 pitch threads, one M10X1.5 pitch thread nut, three M10 flat washers I brought my truck in because it start popping every time in turned either right or left I was told that the recall fix had expired there no warranty on this to fix it now. So I'm confused it a safety issue and not covered under the recall?? because the recall fix has no warranty the warranty is only for 2 years. So I bought a truck new with defects and it my problem that we're not known at the time from the manufacture. Not sure how this is right or fair to the customer. It a safety issue not cosmetic. My truck only has 80.000 and it a diesel should last a long time. Please help thank you
While driving my vehicle down the highway I had a bump/pot hole and started getting what is described as death wobble in the front end. I have had the recall done on some steering components. Not sure what they were. This is happened to me at least three times in the last month. I took it to a repair shop they looked at the front end/steering components and says they cannot find anything wrong.
Alignment recall performed on time, but damage done to front right tire from the recall. Alignment couldn't be done by a shop and took it to a dealer who re-did the work and charged $2000. Search indicates that Chrysler Ram company did a temporary fix in the recall which caused the problem. I should get a refund for the work they had to do to fix the original recall ($2000) consumer stated recall was corrected on time.
Started up my truck to go to town, engine came on about 5 min in the drive so I took it straight to O'reillys where they did the scan and the computer said misfire in cylinder 3. so we changed the spark plugs and took it back to reset the light, started it back up and light came on again with same explanation. So we parked the vehicle until we could find what was going on, talked to a mechanic and he said probably the cam/lifter problem, he looked at the vehicle seen I had a dropped valve seat(very odd for just starting up a vehicle) so we called Dodge and they insisted they had to diagnosis it so we paid a towing company to haul it to them. Dodge called me back and said dropped valve seat but also cam/lifters need replaced. I dont see how Dodge can just say it's on you to fix with this many vehicle owners all having the same problem. This is expensive fixes but not only that I have a truck with a loan payment that I cannot drive till it's fixed.
The contact owns a 2014 Ram 2500 diesel. The contact discovered that the front passenger side shock absorber tower was not fully welded. The failure caused the alignment to shift and wear out both passenger side tires prematurely. The weld was discovered to be fractured when the vehicle was taken to desert sun espanola (517 N riverside dr, santa cruz, nm 87567, (505) 747-8100). The dealer stated that there was no recall on the vehicle and they could not touch or repair the vehicle despite it having bumper to bumper warranty coverage. The vehicle was not repaired. The contact stated that he would repair the vehicle himself. The manufacturer stated that they could not assist and referred the contact to NHTSA. The failure mileage was 70,000. The VIN was unknown.
- Paos, NM, USA
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The cruise control on the vehicle doest work. It seems to be something wrong with the system, because it starts to somewhat work when I reboot the system to factory settings. After a while, the system just stops working. I guess that this is something a lot of people go through, since there's tons of youtube videos about people trying to fix it.
Bad vibrations at highway speeds. Dealer has replaced tires, did not fix. Dealership changed track bar, did not fix the issue. I also paid for alignment before track bar install. Seems to be a reoccurring problem with Ram trucks, please help make this right. 73000 miles
On 9-4-18 took my Ram 2500 in to the Chrysler dealership in lowell, Michigan for the recall R46/NHTSA 15V-541. They indicated they did not have the parts to do the recall and would call when they were available. I checked with the dealership again on 10-4-18 and they said parts are still not available and they did not know when they would be available.
Recall Ram # R46 / NHTSA 15V-541 service originally performed in 2015. After service loud popping noise came from front end when turning and hitting a bump. Second service in May 2017 eliminated noises. Found anti-sway bar not connected in Feb 2018.
Tire pressure monitoring system light keeps going off for the right rear wheel will keep showing no air pressure. This is a intermittent problem. It has been in the dealership now close to 10 days in the last 7 months and the problem has been going on a year now. It started happening after a recall onot the truck was performed. The ball jointso on the truck was replaced about a year ago and in September when I took it to the dealership for work in told them they were bad and check it out.and nothing was done. It is at the dealership as I write this and I let them know thethat were bad again there is clunking when you jack the truck up and push on the tire. Also vibration when driven. Both of these problems are a safety issues. These problems have been going on for way to long and life of the ball joint should be longer then 4-5 months.
The contact owns a 2014 Ram 2500. While driving under 10 mph and turning right or left, there was a clunking noise from the front suspension and excessive wear on the tires. The vehicle was taken to an independent mechanic where it was diagnosed that the upper and lower ball joints needed to be replaced to pass inspection. The vehicle was not repaired because the dealer stated that the ball joints were in specification. The manufacturer was notified of the failure. The approximate failure mileage was 30,000.
Our 2014 Dodge Ram 2500 was turned in on 8/10/16 to our local dealership for repair work on the safety recall R46. After finding two cracks on the track bar brackets after initial inspection, our local dealership did not follow the proper recall instructions for repair work by failing to dispatch Chrysler's welding team to their dealership first and instead used non-certified Chrysler welders to make the recall repairs to our vehicle instead. Our local dealership initially asked us to sign a waiver releasing them of any wrong doing in order to get our vehicle back sooner (we declined). Once the Chrysler welding team was notified and become involved with the local dealerships error they deemed the other non Chrysler certified welders work unsatisfactory and therefore they would not stand behind the work that was handled by the local dealership. The local dealership admitted to their error and as a result were told to start over and replace the entire frame to our vehicle at the local dealerships expense before moving forward. To date, our vehicle has been in their possession for over 70 days and outside from them giving us two different loaner vehicles and the complete run around - we still have not received any documentation, official paperwork, or details with explanation of the exact repairs or work the dealership/corporate Chrysler has done or showing what changes have been made to our vehicle despite our repeated requests, nor if our vehicle will be deemed safe again or when we'd get it back.
Three active recalls on vehicle that dealer will not fix due to travel required. Vehicle is in remote alaskan village. Dealer wants us to ship the vehicle to anchorage at our cost. Cost to ship vehicle to and from village will cost us over $6000. Cost for dealer to fly a mechanic to village is about $600. Recalls are: NHTSA recall number: 15V-459 recall date: September 4, 2015 manufacturer recall number: R36 NHTSA recall number: 15V-460 recall date: August 21, 2015 manufacturer recall number: R23 NHTSA recall number: 15V-541 recall date: October 2, 2015 manufacturer recall number: R46 local dealer is: Anchorage Chrysler Dodge 2601 E. 5th avenue anchorage, ak 99501
The contact owns a 2014 Ram 2500. The contact received a manufacturer recall notice for the sway/track bar. The vehicle was taken to a dealer where it was diagnosed that the lock nut was loosely connected. As a result, the bolt was tightened and the sway/track bar was replaced. Weeks later, the contact noticed that the steering wheel was not properly aligned and there was an extremely strong vibration. The vehicle was taken back to the dealer where the tires were inspected and the sway/track bar was replaced a second time. The manufacturer was notified of the failures. The NHTSA campaign number was unknown. The approximate failure mileage was 24,000.
The contact owns a 2014 Ram 2500. While driving at various speeds, the vehicle began to wobble. Upon further inspection, the front driver side wheel looked as though it were about to detach from the vehicle. The vehicle was towed to a dealer where it was diagnosed that the bearings and hub assemblies failed and needed to be repaired. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 36,000.
I have contacted the dallas Dodge dealer on 3 occasions to have the R46/NHTSA 15V-541 safety recall corrected and they continue to state they have no estimation of when they will have the parts to correct this hazard. I use my truck to haul an rv and I am concerned that this part could fail during towing. This issue is causing me to not use my truck for its intended purpose.
The contact owns a 2014 Ram 2500. While driving 75 mph and making a right turn, there was a loud noise under the vehicle. The contact coasted over to the side of the road and noticed that the front bracket detached from the frame, which prevented the tires from turning left or right. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The contact received notification of NHTSA campaign numbers: 15V541000 (steering), 15V4060000 (air bags, seat belts), and 15V459000 (air bags). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 155,000. Parts distribution disconnect, VIN tools confirms parts not available.
A D V E R T I S E M E N T S
- Cabot, AR, USA