10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
13,090 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Ram 2500 suspension problems

suspension problem

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2016 Ram 2500 Owner Comments

problem #10

Jul 242017

2500

  • miles

A D V E R T I S E M E N T S

Right rear air bag twisted and got against the exhaust which caused the vehicles suspension to drop or not hold air. I was told it was the compressor leaking through and had compressor replaced. It is not the compressor and the vehicle right rear suspension continues to loose air. When the vehicle was looked at again the airbag was untwisted and had a burn mark from exhaust. This is definitely a safety issue concern! This has been ongoing since 2017 with no recall on this vehicle. I had it in the shop again for the same thing and was told this issue could not be resolved!

- Fairmont , WV, USA

problem #9

Nov 172022

2500

  • miles
In 2020, Dodge repaired a recall by welding the steering linkage nut to the drag link. This recall (V06) prohibits me to have the vehicle aligned by a tire repair/replacement shop. Additionally, the ability to align the vehicle relies on the dealer to break the weld, replace the nut and re-weld the part. This repetitive process in turn causes metal fatigue to the drive link, presenting another MAJOR safety concern. If the drive link were to fail, I would lose steering control and crash without warning. I have contacted Dodge directly and requested they replace the drive link on my vehicle to remedy this problem, however, they have refused. The cost to replace the drive link and re-align the vehicle (required after part replacement) is approximately $1,100. Much less money than would be paid out for a catastrophic fatality(ies) resulting from the failure of this part.

- Camino, CA, USA

problem #8

Sep 202022

2500

  • miles
My 2016 RAM has very loose steering and has almost caused me an accident several times due to my lack of control of the steering. The steering stabilizer jam nuts have been welded to the adjuster sleeve (as the referenced recalls below suggest as a fix) but the entire assembly rotates freely by hand! I am constantly having to get alignments to help control my steering, however, it seems to be getting worse and I am having to do alignments more often. Now, recall numbers 19V021000 and 18E096000 both refer to this problem for select RAM 2500s however, for some reason my VIN is not connected to this recall although it is obvious that it has been implemented on my truck. I bought my truck in 2018 used from a dealership. All the recalls that were indicated on my truck at the time were implemented, but so was the welding of the jam nuts even though my VIN doesn't reflect this recall action. I have an appointment with my Chrysler dealership this Thursday, but they told me that there probably wasn't much that they could do without the recall being attached to my VIN. This is currently my only vehicle and I am cautious and scared every time I drive it now since there is no warning as to when the steering loosens up and the truck seems to drive diagonally vice straight. I would greatly appreciate some help in this matter.

- San Diego, CA, USA

problem #7

Jun 122022

2500

  • miles

A D V E R T I S E M E N T S

Broke suspension on a pothole. After repair, Alignment shop would not align vehicle because Ram welded the Drag Link as part of their V06 recall so that it was no longer adjustable. Being that this is my primary vehicle, I had to purchase a new drag link so that my steering could be readjusted as well as have my tires wear properly. I asked Ram for Refund on this repair, but they responded that in order to get a refund, I would have had to be towed to a Ram dealership on my own dime, then wait for an official Ram part to come in which would cost me hundreds of dollars in rental cars and tow bills for an adjustable part that they welded to make non adjustable.

- Littlefield, TX, USA

problem #6

Mar 272019

2500

  • 56,000 miles
On the evening of March 26, 2019 I was driving my truck on a residential street when I heard a rubbing noise that I thought was an indicator that my brakes were worn and needed replaced. I visually inspected under the truck and found no leaking fluids, or debris caught between my rotor and brake pad. On the morning of March 27, 2019 I was driving on the highway when I heard what I believed to be a metal on metal sound. I was unsure if the sound came from my vehicle or a passing vehicle. As I got at or around 2 miles from that location my ABS light came on and I hear a loud popping noise. The front of my truck began violently bouncing up and down. I struggled to maintain control of the vehicle as this malfunction happened. I was able to get my truck to the side of the roadway and up the exit ramp. I exited the vehicle and examined underneath for any fluids or any other signs of malfunction. As I went to the passenger side of the vehicle I observed my front passenger wheel was cantered out and up as seen in the attached photograph. It should be noted that I have after market wheels and tires, however they have only been on the vehicle since September of 2018. I had the vehicle towed to john jones Ram in corydon in where it was diagnosed as a wheel bearing failure. The failure also damaged my caliper, rotor and speed sensor. In my experience I have never had a wheel bearing fail so quickly and catastrophically. As a professional firefighter I have driven a multitude of emergency vehicles and it took all of my ability to keep from losing control of my vehicle when the failure occurred. This vehicle is a 2016 Ram 2500 with about 56,000 miles.

- Georgetown, IN, USA

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problem #5

Aug 062018

2500

  • 53,000 miles
I was driving down the street at 35 mph when all of a sudden I lost my brakes. I had to swerve to avoid hitting another car and ended up on the sidewalk. I then pushed my emergency brake in to stop. I ran into a street sign and the front passenger quarter panel, light and mirror were damaged. Once I was able to get a tow to my office I realized that what had happened was the shock had broken off the axle and severed the brake line. This is the fourth time that this shock has come of the axle and Dodge has done nothing to solve the problem. Now my life was put in danger along with that of others on the road. Thank god a pedestrian wasn't on the sidewalk or they would be dead.

- Arvada, CO, USA

problem #4

Apr 212017

2500

  • 7,500 miles

A D V E R T I S E M E N T S

Purchased 2016 Dodge Ram 2500 laramie, mega cab - noticeable vibration at highway speeds between 60-80mph - at certain speeds it's constant, at other speeds it's intermittent. Notified dealership who suggested balancing tires, road forcing tires, etc before bringing it in for warranty service. Took the truck to several tire shops to have the tires balanced, road forced, changed out for different tires, etc. Nothing related to tires "fixed" the issue. Brought truck back to dealer for warranty service, they replaced two tires that were (supposedly) "bad" and returned the truck to me. Issue was not resolved. Returned the truck for warranty service and reported the issue to Fiat Chrysler the dealership changed out the drive shaft and returned the vehicle to me indicating that there was nothing more they could do and that any remaining vibration could not be "fixed." Drove the truck home and felt the vibration. Continued driving at highway speeds increases the vibration. Only way to "eliminate" the vibration is to drive at 10 miles below or above the speed limit on the interstate (neither of which is safe, in my opinion).

- Folsom, LA, USA

problem #3

Sep 032016

2500 4WD 6-cyl Diesel

  • 14,000 miles
Vibration between 65 and 84 mph. Started having problem at 14000 miles. Allegedly, dealer found axles to be warped (sure they were) and replaced (unlikely)...but thinking it was lip service to get me out the door and leave them alone (no evidence provided after service of malfunctioned parts). Have had wheels balanced numerous times, centramatic balancers applied, new tires, new wheels. Nothing has fixed the problem.

- Pueblo, CO, USA

problem #2

Jul 252016

2500 4WD 6-cyl Diesel

  • 400 miles
Purchased a 2016 Dodge Ram 2500 turbo diesel laramie, new, returned the truck due to a vibration bad enough the seats, hood, rear bed shook. It was bad enough I had to slow down to have the shaking stop. Then when on the highway the only safe driving speeds where under 62 and over 80. Anything in between caused the truck to shake. So, the truck sat in my driveway, the only time I drove the truck was when I had to and even then, I would only drive it on the back roads due to the shaking. Truck as been back 4 times for over a total of 30 days to work on truck with no solution to the problem. Shaking starts at 62 mph and up, 72 mph being the worse.

- Manchester, TN, USA

problem #1

Aug 122016

2500

  • 1 miles
The recommended pressure for front axle tires is 60 psi, with axle load rating of 5500 pounds. The recommended pressure for rear axle tires is 80 psi with axle rating of 6500 pounds. According to Firestone, the manufacturer of the factory installed tires, the pressure required for even rear axle max load weight rating is 70 psi. For normal load of 3000 to even 5000 pounds on the rear axle, 50 psi is more than adequate according to Firestone. At 50 psi a load range E tire can carry 2680 pounds, giving an axle capacity of 5360--well over the daily weight for most non-commercial drivers. Over inflated tires not only wear poorly, they are dangerous. Over inflation greatly reduces the tread patch that contacts the road surface, causes excessive and unnecessary bouncing, increases the risk of tire damage from pot holes, and basically provides for an unsatisfactory driving experience. I'm certain the engineers at Ram are aware of these facts because in previous years they provided for both light and heavy service inflation. It is utterly unacceptable and grossly negligent for Ram to recommend, and basically require, that owners operate their 7000 pound vehicles on tires inflated to carry over 13000 pounds. Ram is causing possibly millions, certainly hundreds of thousands of truck owners, to unwittingly endanger themselves and others on highways around the country with these dangerous tire inflation recommendations.

- Harriman, TN, USA

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