Hello...I need to ask for your help. I have a 2002 Saab 9-5 which has a problem with the front passenger side seat belt. It does not retract and therefore the passenger is unprotected. I know that Saab has a history of this being a problem. My attempts to get some help from Saab have been futile. If this was a minor item, I would just pay to have it fixed. I have been quoted $450 to have the seat belt fixed. I cannot afford to pay that. Isn't this the kind of very basic thing that a vehicle owner should expect when they purchase a car" also, isn't this the very basic kind of thing that a vehicle manufacturer is responsible for providing to its customers, at a reasonable cost" I exist on a very limited income (social security) and can't afford to pay $450 to fix this. It is a known problem in other years and models of Saab. Can I ask for your help in trying to get Saab to correct this situation? thank you.

- Cape May, NJ, USA

Had a head-on accident, traveling approximately 55mph, car pulled out going across intersection, hit head-on. Slammed on brakes noticing she was going, and slammed into her car, her car turned around 180 degs. My airbags did not deploy, nor did the seat belt lock up, which allowed me to go forward in the accident.

- Phoenix , AZ, USA

Passenger side seat belt. Just riding down the road and heard a spring popping sound near passenger door. Then passenger belt went limp with person in the seat. The belt had no tension and would not retract. Called dealer and they said no recall campaign for this problem and I have to pay to repair. Huge safety issue that should be covered by manufacturer as the part must be defective.

- Gainesville, FL, USA