Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.


hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
113,993 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Subaru Impreza body / paint problems

body / paint problem

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2002 Subaru Impreza Owner Comments

problem #4

Jan 082015

Impreza 4-cyl

  • 165,000 miles


Took my car in for tires and along with bad wheel bearing, I was told by the mechanic that the front subframe was almost rotted out. As I live in a cold snowy area and I often drive my grandchildren around in this vehicle, I'd like to know what is being done about this" I see that there are other owners of the same model, year, make that have similar complaint. I am also very upset that I was sold this car in 01/12 and was not informed of the front control arm recall. 5 months after I bought this car, I had to have this replaced. It was in the shop for 2 days, the parts had to be ordered from a Subaru dealer, why was I not informed of this problem at that time either"

- Hull, MA, USA

problem #3

Jan 022015

Impreza 4-cyl

  • 170,249 miles
I took my 2002 Subaru Impreza for its yearly New York state inspection. At this time we were told the subframe is rusted beyond repair. And it is un safe to even drive the car. The car is otherwise in great shape. It does have 170,000 miles but other than that the car has given us no problems.

- Shortsville, NY, USA

problem #2

Nov 092013

Impreza 4-cyl

  • miles
When I took out the underneath plastic cover below the engine for cleaning purposes, I saw severe rust on the" sub-frame" where both lower arms are attach to it.I went to the Subaru dealer for inspection on Nov. 9, 2013. They told me that, it is not in the recall list, so I will need to pay for the costly repairs.when I ask one of the associates if it safe to drive, he said no, it is not safe to drive and also if collision occurs. They scheduled my car for free estimates on Nov.11,2013. No accident this time.I just want to drive my car safe.please help me, thanks

- Chicago, IL, USA

problem #1

Aug 272011

Impreza 4-cyl

  • 120,723 miles
While pulling into my driveway at about 3-5 mph in August 2011, the right front lower control arm broke due to corrosion. When this happened it broke the sway bar links that connect to the control arm. The mechanic that specializes in Subaru in my area found that the sub frame was also rotted out due to corrosion (the control arms bolt to the sub frame). He replaced the sub frame, both left & right lower control arms, and both left & right sway bar links in order to get back to a road safe vehicle. In November 2011 I was notified by Subaru that there was a recall campaign wvx-34, NHTSA recall no.11V-464 for the lower control arms. I submitted all necessary information under paragragh titled "if you have previously paid for a repair" and never heard from Subaru (they said "it may take up to 60 days"). after 90+ days I emailed them only to find out on Feb 21, 2012, "I had the opportunity to review your claim and unfortunately, it appears that your request for reimbursement was denied based on the fact that the part that was replaced is not an affected component of this recall." I responded, " please review the repair order again. Both lower control arms were replaced ( the right actually broke and the left was rusted through) that is exactly what the recall is about. It was further found that the sub frame was also rotted through. The control arms bolt to the sub frame, so just replacing the control arms would not have made the vehicle road worthy." I received a check for $723 with no explanation what was being covered (it cost me $1449.36 for repairs). I called Subaru and was told that covered both lower control arms and $100 towing. I again asked for the claim to be reviewed and they said they would now pay for the links but not the sub frame. You can't safely bolt new control arms to a rotten subframe. Subaru needs to inspect and repair this also and pay!!!

- Plattsburgh, NY, USA

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