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NHTSA — Service Brakes, Hydraulic: Foundation Components: Master Cylinder Problems

4.2

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
27,480 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Suzuki SX4 brakes problems

brakes problem

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2009 Suzuki SX4 Owner Comments

problem #1

Oct 302011

SX4 4-cyl

  • 27,480 miles

A D V E R T I S E M E N T S

Driving home from work my brakes failed, foot went to the floor and no brakes, then a moment later I had some, I was terrified but made it home. My husband did a test drive and tried filling up the fluid but realized it was not just a fluid problem. I called Suzuki customer service and told them we suspected the master cylinder. By now the car was out of warranty so they told me to have it towed to the dealership where they would inspect it and decide whether to pay for parts or labor or both or perhaps nothing at all. With my husband out of work we could not afford any repairs at all nor could we afford towing. So our mechanic cousin looked at the car and said it was definitely the master cylinder after 27,480 miles!! he replaced the master cylinder. I then wrote a letter to Suzuki thinking they would want to know this failed so soon, I told them this should never have happened, explained why I did not go to the dealership and told them I have the part we took off if they wanted to investigate. I heard nothing back. Today I spoke to them after getting a phone call checking on the original call and asking what happened? I explained to the lady on the phone everything and she said because I had the car done locally I could not get any reimbursement. I do not and am not seeking reimbursement! I told her I don't want anything from Suzuki but they should be aware a part failed so early and I have that part for investigation should they want me to drop it off. They didn't care! I am stunned! so I am putting in this complaint in the hope that perhaps I save another Suzuki owner dying because their brakes fail doing 70!! thanks.

- Rockford, IL, USA

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