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NHTSA — Air Bags Problems

2009 Suzuki SX4 (Page 1 of 2)

10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
44,610 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Suzuki SX4 seat belts / air bags problems

seat belts / air bags problem

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2009 Suzuki SX4 Owner Comments (Page 1 of 2)

problem #24

Jan 102015

SX4

  • 79,097 miles

A D V E R T I S E M E N T S

I have not had an incident. My airbag light has been on for a long time. Took it in for recall & that did not fix the problem. They told me I had to bring it back in & pay $150 diagnostic fee to have them figure out problem with airbags. I haven't brought in. I'm frustrated they didn't fix it with the recall & feel it could be part of the recall issue & why should I have to pay for diagnostic tests & subsequent repairs.

- Rodeo, CA, USA

problem #23

Feb 192013

SX4 4-cyl

  • 65,000 miles
Diver airbag light is always on. When taken for repairs code often differs. Authorized Suzuki dealership says that entire wiring system would need replaced for $3000, but could not guarantee that would fix it.. it can be cleared, but that is only effective for a few days. Light used to be intermittent, now it is constant. Authorized Suzuki dealership says when light is on, the air bag will not deploy. I've been forced to drive with this condition for 10K miles or more. My passenger seat had different airbag sensor problems. It has been replaced. Replacement of passenger seat did not affect driver side problem for better or worse.

- Cincinnati, OH, USA

problem #22

Dec 122013

SX4 4-cyl

  • 47,800 miles
The front passenger airbag warning light comes on intermittently. There is a known recall of the 2009 Suzuki SX4 for a problem with the sensor in the right front passenger seat. I bought this car as a used vehicle in December 2013. I have attempted to contact Suzuki motor of America directly by two separate letters to inquire about having the necessary repair made; also I have called three designated dealerships that handle Suzuki warranty repairs in orlando, tampa, and St. Petersburg, fl to inquire about the status of the recall. I have received no response from Suzuki motor of America, and the dealers know nothing about the status of this recall, other than verifying that my vehicle is one of those affected by the recall. I am concerned that, should this vehicle be involved in an accident with a passenger in the front passenger seat, that the airbag will not deploy as it should, thus potentially leading to a serious passenger injury. I would like assistance in getting Suzuki to follow through with the recall repairs for this defect.

- Lakeland, FL, USA

problem #21

Aug 012014

SX4 4-cyl

  • 97,596 miles

A D V E R T I S E M E N T S

TL * the contact owns a 2009 Suzuki SX4. The contact took the vehicle to the dealer to have the passenger side air bag serviced. After the repair, the contact noticed that the driver side air bag indicator was illuminated. The vehicle was not diagnosed or repaired again. The failure mileage was 97,596. Updated 9/12/14

- Millerton, NY, USA

problem #20

Dec 042013

SX4

  • 50,000 miles
The contact owns a 2009 Suzuki SX4. The contact stated that NHTSA campaign id number: 13V405000 (air bags) had exceeded a reasonable amount of time for repair. The dealer stated the part was not available for repair. The contact stated that the passenger's side air bag warning light intermittently failed to illuminate when activated by an occupant. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 50,000.

- Morovis, PR, USA

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problem #19

Nov 132013

SX4 4-cyl

  • 75,000 miles
I have received two safety recall letters from Suzuki detailing a problem with my airbag system that matches a problem that I have had with the car for the last two years. My airbag light is always illuminated. When I received the first recall letter, I took my car to a Suzuki dealership. They confirmed the defect, but told me that the diagnostic code generated by their test did not match the one that Suzuki has said that they are covering. The issue is the same, and the fix is the same. The issue can be resolved by replacing a defective component in the seat cushion. This apparently requires that the entire seat be replaced at a cost of around $1000. I have called Suzuki several times in an attempt to get a resolution to this problem, but they refuse to cover the repair. I am refusing to repair the issue myself since it should be covered, and I have no guarantee that I can be reimbursed for the repair charges. I am right now researching my legal options for this matter since I cannot get Suzuki to pay to have the defect repaired. My online research on this car shows that the defect has existed in various Suzuki SX4 models for several years. One online review for the 2009 model year noted the defect to which Suzuki responded that it would be fixed. Apparently, they did not fix the problem. Now thousands of owners are driving around with defective airbag systems. It seems that Suzuki is only willing to cover a few of them while leaving the rest of us to pay for a very costly repair.

- Dallas, TX, USA

problem #18

Sep 232013

SX4 4-cyl

  • 64,000 miles

A D V E R T I S E M E N T S

2009 Suzuki SX4 64,000 air bag light stays on even though never in an accident or activated. Contacted dealership and told me not under warranty. Costs way over $1,000 to fix and unfortunately I don't have that kind of money. I did some research and found an extremely high volume of complaints for this identical dilemma. I believe there should be a recall and Suzuki should rectify this problem at no cost to the consumer. What is it going to take" somebody dying in an accident to get their attention" please let's take care of this and save human lives! please let's not put money over safety.

- Hamburg, NJ, USA

problem #17

Sep 302010

SX4 4-cyl

  • 11,200 miles
While my car was under warranty, on two different occasions I got the airbag symbol. Now that my warranty has expired now the airbag symbol came back plus the front passenger seatbelt unlock light symbol, even with the seatbelt secured. I went to Suzuki they told me that I had to pay to get my car inspected, I told them that this is not an issue of wear and tear this is a safety issue.

- Miami, FL, USA

problem #16

Nov 022011

SX4 4-cyl

  • 30,000 miles
This vehicle air bag sensor had a problem early on.. brought to dealership they reset... air bag ligt came back on, wanted me to pay to reset it... so I never did... but as I read other people having the same issue with a sensor that shuts off the airbag... and leaves it off with no way to turn it back on... and a defective sensor in the seat and they now want 1,400 to replace it... when it has never functioned...

- Mason, NH, USA

problem #15

Jul 102013

SX4 4-cyl

  • 52,500 miles
I would like to submit a claim on my 2009 Suzuki SX4 due to the airbag warning light illumination with dtc code B1318 fault. This has caused both airbag warning lights, airbag off lights and seatbelt lights, to come on and not go off at various times. We were sent a letter from Suzuki acknowledged an airbag-related issues with front passenger seats on the vehicles for an open-circuit problem for the sensor mat that determines if an adult or child is sitting in the front seat. I called Suzuki customer service on 7/29/13 and spoke to [xxx]. I informed [xxx] that we purchased this vehicle due to my daughter's small stature in which she is under 5 feet tall and only weighs 90 pounds while having a valid Indiana driver?S license. Her small stature has caused several errors with the passenger side airbag warning light to illuminate. The seat is not sensing her presence and sets off the warning light. [xxx] acknowledged that there was a problem but would not repair the vehicle. He stated that airbag issues are only covered under the 3 year 36,000 mile warranty. I did not agree that an acknowledged issue with a safety related component failure due to a persons small stature is the consumers responsibility. [xxx] also stated that our small stature daughter should not sit in the front passenger seat due to this vehicles issue. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Bloomington, IN, USA

problem #14

Apr 152013

SX4 4-cyl

  • 67,828 miles

A D V E R T I S E M E N T S

My Suzuki sx-4 has shown an airbag warning light for just over two years. This began just shortly after the warranty period expired. I researched the problem online, and found that this is a common issue, and that most cases required a repair in excess of $1000. Recently, Suzuki issued a repair extension for the airbag system, but my situation conveniently does not qualify. Apparently, the diagnostic code is different from what Suzuki issued the extension for. I was told this morning by a Suzuki dealership that I must pay another $95 for diagnostics to find out what the diagnostic code means. This is not acceptable. I have tried talking to representatives at Suzuki's "customer relations" department, but to no avail. They insist that this issue is not covered under their repair extension, and that I must pay for additional testing, and repair in order to resolve this issue. My online research has revealed that this issue is widespread, and it should not be considered to be a normal wear and tear, out of warranty issue. This is a serious safety problem.

- Dallas, TX, USA

problem #13

Jan 062013

SX4 4-cyl

  • 42,728 miles
The air bag dash light came on and stayed on. I took it to the Suzuki dealership. They told me there was a recall on the passenger seat sensor. They reset the light to shut it off and charged me $99.95 labor to do so. I asked why this was not covered under warranty or the recall. They told me it only had a 3 year 36,000 mile warranty. They also reset and fixed the light without my authorization to do so since I thought this would be a warrantied repair.

- Eliot, ME, USA

problem #12

Jul 132012

SX4 4-cyl

  • 70,388 miles
Purchased vehicle on 6/29/12. Airbag warning light came on two weeks later. Research indicates that my airbags are now disabled. Authorized Suzuki dealer/repair facility is 125 miles away. On line blogs and this website indicate problems with disconnect in seat sensor embedded within front passenger seat cushion. Suzuki will not cover costs to repair/replace seat cushion. Safety issue seams to be with all Suzuki SX4's. how do we, the consumer, get american Suzuki to recall this airbag issue? [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Arroyo Grande, CA, USA

problem #11

May 012012

SX4

  • 39,000 miles
Vehicle in dealer shop for safety inspection (New York). Dealer told of recall for mirror screws, gps battery, and passenger seat pad. I informed dealer of passenger air bag warning light on dash. The dealer told me they had to send the gps back to the factory, the screws for the mirror were on back order and the air bag light would cost me $85 U.S. to update the program. Are air bags supplied by the manufacture not required to work 3000 miles out of warranty" if my wife gets in an accident and a passenger dies because of a defective program am I at fault? what is my recourse for this asinine service"

- Adams, NY, USA

problem #10

Dec 252009

SX4 4-cyl

  • 24,000 miles
My car's issue is that air bag light stays on. When I took the vehicle to the local Suzuki dealership to fix an other issue on brake system, the air bag light also had stayed on. The service mechanics saw the front panel of my car where the brake system light and airbag system lights were on. However, they did not warn me about it. If they had told me, the costs should have been covered by warranty. At that time, I did not know what the airbag light indicated (I.e. airbag would not deploy when I got an accident) as a dealership where I purchased the car did not warn me about it although it already stayed on when I purchased it. This is a serious safety issue in terms of quality of service technicians and airbag system itself of Suzuki. This appears to be a known and wide spread issue with Suzuki SX4 as I have seen multiple complaints, which are the same as my issue, on safecar.gove and other websites. Furthermore, looking at those information, those cars had the issue at a quite early stage of car usage (e.g. when purchased and mileage), which indicates that the airbag system has a defect. This issue could lead serious injuries or dead so Suzuki should resolve it as soon as possible by either recalling the airbag system or extending the warranty so that car owners can fix it with no costs and saver our lives. Otherwise, car owners who could not afford the costs could not fix it. Also, car owners who are not familiar with airbag light/system would not pay attention to the dangerous situation. From that perspective, Suzuki should notify car owners about the issue immediately. I hope that NHTSA also would take the issue seriously, investigate it and give the necessary directions to Suzuki to save our nation of U.S.a 's lives from a defect airbag system.

- Cupertino, CA, USA

problem #9

May 302012

SX4

  • 20,576 miles
Airbag warning light comes on and stays on. This is apparently a known problem with Suzuki vehicles and there are multiple complaints online. I took the vehicle to the local Suzuki dealership, and the air bag sensor was reprogrammed. However, it still returns a B1311 code. Suzuki has extended their 3 yr 36000 mi warranty, but will not cover this code for some unknown reason. The only remedy is the replace the entire seat bottom at a cost of $1,100. Suzuki should recall its defective sensors, this is a serious safety issue as I've read that the airbags may not operate properly if the sensor is malfunctioning.

- Oviedo, FL, USA

problem #8

Jun 032012

SX4 4-cyl

  • 60,044 miles
This issue started way before today, but the air bag sensor light came on probably in the fall of 2011 along with the passenger seat belt light. We moved to a small town and before getting two new tires we went to the service station only to find out it was closed but I need to get my inspection reinstated so I can go to class and work and if Suzuki knew about all these issues with the air bag sensor one would hope that it would warrant a recall. I love my SX4 but ever since I got it has had many issues with it, more so than my husbands car which is a 1999 Ford mustang.

- Boones Mill, VA, USA

problem #7

Nov 012011

SX4

  • 37,000 miles
The air bag light use to turn off by re fasting my seat belt but now stays on all time and my car has 40K miles and I cant get an inspection sticker because of this, I took it to repair and the dealer want more than $2K to fix this, in the mean time I can't use the car because is not safe and it has not inspection sticker this is happening to alot of people is clearly a fault on Suzuki, S air bags systems.

- Houston, TX, USA

problem #6

Jan 062012

SX4 4-cyl

  • 39,202 miles
I went to the dealer for the airbag service light on! they checked it and turn that the airbag sensor from the passengers seat is dead and warranty will not cover it!!"?? I'm very disappointed with this, Suzuki warranty will not response for their vehicle security failures?? why?" they said that if I have an accident airbags will not come off and if I want to have it replace it will cost 2,000 dollars!!

- Toa Baja, PR, USA

problem #5

Dec 102011

SX4 4-cyl

  • 38,012 miles
The drivers side airbag light is on and two dealerships locally has seen this problem. $1100 for a new seat. This sounds to me that this needs to be listed as a recall, not to mention how many other owners has this same issue posted on the internet.

- Lashmeet, WV, USA

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