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NHTSA — Air Bags: Side/Window Problems

3.8

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
32,260 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2007 Suzuki XL7 seat belts / air bags problems

seat belts / air bags problem

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2007 Suzuki XL7 Owner Comments

problem #7

Feb 042011

XL7 6-cyl

  • 62,241 miles

A D V E R T I S E M E N T S

On February 4, 2011, I was driving between 10-15mph on a very rough road due to the city of tulsa not clearing the roads after 12 inches of snow. All of the sudden all side air bags went off. That day I drove it to the dealership. I did not get it back until April 23, 2011. I was giving every excuse in the book on about every day on why it was taking so long to get fixed. An insurance check was issued to the repair shop February 18th. The parts were not ordered until around the 28th. I was told they could not find the seat belts and I was asked to try to find some online. Once I provided two sites to the repair shop they claimed they can only order from Suzuki. My wife informed the dealership she was going to report this to the local media outlet. All of the sudden seat belts appeared 1000 miles away. They even argued about having to get them. The insurance company (farmers) wants a recall on the rollover sensor, and requested the repair shop to contact Suzuki. The repair shop want me to do this. I had to pay for the sensor being farmers thinks it is defective. $447.49 total bill $5766.73.

- Glenpool, OK, USA

problem #6

Jun 242010

XL7

  • 29,461 miles
I have a 2007 Suzuki XL7 limited that was bought brand new and have been experiencing some issues that I have never had while owning two other Suzuki SUV's. on June 24th, 2010, my daughter was driving in traffic at 32 mph when the side airbags deployed. There was no impact to the vehicle. She did not hit anything and nobody hit her. She was not driving erratic nor irresponsibly and this was confirmed by a motorcycle police who was observing the traffic at the time this happened. My car is still under warranty, so I took the vehicle to the Suzuki dealership and reported the incident. They stated that they had never heard of that happening and insinuated that the car had to have been driven recklessly for the deployment to happen. Suzuki stated they could not do anything until the module had been tested, to determine what took place. It took more than a month for Suzuki to inform me of their decision and that was after I called to find out what was going on. Suzuki informed me that the module was found to be in good condition and reported that the vehicle experienced lateral G?S ranging from (-) 1.17 ~ (+).91 ~ (-) 2.08 during the last 180 M/sec. Max roll rate was 40 deg/sec @ 30 M/S. the data indicates that an evasive maneuver was taken causing the ros (roll over sensor) to sense an imminent rollover event, thus deploying the curtain air bags. Suzuki refused to provide me with transportation during the month it took them to test the module and does not intend to fix my car even under warranty and a police officer as witness. For a customer who has bought three(3) brand new vehicle from this company, I find it a slap in the face to be treated like this. I would like this defect/malfunction investigated by NHTSA and Suzuki to accept responsibility. My vehicle has less than 30K miles on it and is still under warranty, yet Suzuki maintains even wth the evidence, that I must fix their $7K problem myself if I ever want to drive my vehicle again.

- Kent, WA, USA

problem #5

Apr 182010

XL7

  • 45,000 miles
On April 18th, 2010, my husband was driving on a stretch of flat city street going approximately 25 mph. A loud bang went off in the car and white powder dispersed throughout the car. He pulled over and noted that all the curtain airbags had deployed. Upon inspecting the car, no damage was noted. He did not remember hitting a pot hole or curb. He drove the car to where we were staying (we were visiting family in another state) and called our insurance company. Geico came out two days later, took pics and denied the claim due to no impact. Had no money to get vehicle towed right away so it sat for a month while we filed a complaint through the department of insurance. When we received a letter from insurance stating they would reopen the claim, we had it towed to a Suzuki dealer. Dealer claims they cannot pinpoint an impact and insurance just denied the claim a second time. We are now waiting for the manufacturer to come out and take a look. Upon doing some research online, at least 4 other complaints with this same thing on the same model were reported. I have only been online about 35 minutes and am appalled at the number of complaints. And with all of the complaints, Suzuki has refused to pay as well as insurance. The total for repair will be around $7000 and we are incredibly lucky our one year old was not in the car when the airbags went off. This could've resulted in a huge accident or injury. There is no doubt a recall needs to be issued for the safety of consumers!!

- Colorado Springs, CO, USA

problem #4

Aug 122009

XL7

  • 27,000 miles

A D V E R T I S E M E N T S

We have a 2007 Suzuki XL-7. the side and back airbags deployed for no reason. We have a police report stating no accident or damage to the vehicle. Suzuki will not take any responsibility for their product, geico cannot do anything unless they get a written statement from Suzuki who refuses to talk to them and now me. This is a warranty issue since the SUV is a 2007 and has only 27,000 miles. Please help.

- Mount Holly, NJ, USA

problem #3

Dec 042008

XL7

  • 15 miles
Traveling at 45-50 mph on a flat road, clear conditions. Heard a loud bang inside vehicle, 4 side curtain (rollover) airbags deployed spontaneously. No impact with anything. Horrible smell inside vehicle. Felt a burning on my forehead. Don't recall pulling off road.

- Mooresville, NC, USA

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problem #2

Dec 012008

XL7

  • 52,000 miles
Side air bags deployed while driving down the street at approximately 30 miles an hour. There was no impact with anything. No rough road or potholes, it was a straight stretch of road, on a 4 lane road. The noise was so loud it almost made me deaf. The fumes were awful. I almost wrecked trying to pull out of the street. I did call the police whom wrote an incident report, because they had never seen this happen before.

- Parsons, TN, USA

problem #1

Apr 062008

XL7

  • 10,100 miles
Side airbag malfunction.

- Rockwall, TX, USA

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