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NHTSA — Air Bags Problems

10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
82,431 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2007 Suzuki XL7 seat belts / air bags problems

seat belts / air bags problem

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2007 Suzuki XL7 Owner Comments

problem #18

Jan 152016

XL7

  • 69,500 miles

A D V E R T I S E M E N T S

The passenger side airbag sensing unit is not recognizing the presence of a passenger. The airbag remains off even though the front passenger seat is occupied by an adult.

- Conesus, NY, USA

problem #17

Oct 022015

XL7

  • 125,225 miles
The contact owns a 2007 Suzuki XL7. While driving at various speeds, the passenger side air bag warning indicator illuminated on the instrument panel. The contact stated that the failure would occur intermittently. The vehicle was taken to an independent mechanic where it was diagnosed that the flexibility of the sensor would make the sensor read the passenger's weight intermittently. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 125,225.

- Navarre, FL, USA

problem #16

Oct 292015

XL7

  • 72,200 miles
Passenger side seat is not recognizing a passenger is in the seat, so air bag is off and alert light stays on and off periodically. The light comes on once we are stationary and may go off and on as the car is in motion. Vehicle has 72200 miles a and I am worried the air bag will not deploy if needed. The sensor in the passenger seat appears to not work as it should.

- El Paso, TX, USA

problem #15

Oct 262015

XL7

  • 88,000 miles

A D V E R T I S E M E N T S

Randomly the "service passenger air bag" message is displayed and passenger air bag light goes on and off. Service tire monitoring system message randomly displayed.

- New Windsor, MD, USA

problem #14

Jan 012014

XL7

  • miles
The airbag would not turn on regardless of the weight in the passenger seat. When inquired with dealer, we were told there wasn't enough weight even though it ranged from 120- 250. Then the air bag indicator came on and the air bag on/off passenger light is always on off, the airbag on/off light never goes on. Now the dealer is telling us we need to replace the pad in the passenger seat...probably, they can't be certain until it's been changed at a fee of $800. This seems to be a constant issue for this vehicle and the plant that it was made in. The XL7 and other GM cars with same body frame have the same problem except the XL7 is not being recalled. Why not" I fear it's because the XL7 has had a smaller production than other GM cars and now with Suzuki no longer in production, we owners have no one to investigate and initiate a recall - isn't this where/when the government should be stepping up" this cannot be meeting mandatory safety standards. My research shows these vehicles were effected in addition to the XL7:GMC/acadia 2007, Saturn/outlook 2007 manufacturer: General Motors Corp. NHTSA campaign id number: 07V062000 mfg's report date: February 21, 2007 component: Air bags: Frontal: Sensor/control module summary: On certain vehicles, the sensing and diagnostic module (SDM), which controls the function of front air bags, may not operate properly. As a result, the front air bags may fail to deploy in a frontal crash. Also, the air bag warning lamp on the instrument panel may fail to provide warning that the system is inoperative. Consequence: N the event of a crash, this condition could increase the risk of injury to occupants in the front seat. Remedy: Dealers will reprogram the SDM computer module. Why is the XL7 not included in this recall/ repair/ reprogram?

- Auburn, ME, USA

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problem #13

Sep 102014

XL7

  • 135,000 miles
The air bag indicator came on and then I noticed that the passenger side air bag light stays in the off position. It does not matter how much weight is in the seat. I have a friend that weighs only 120 pounds, plus two full grown boys who weight between 130 and 200 pounds. It does not matter who sits in the seat or how much they weigh the air bag indicator always shows it as off. I called the dealer and was told that the first fee would be around $150 to determine the problem and then I could get a price for the repair. This is crazy because I have researched and found many others with the same problem. I also see that GM is recalling other vehicles for the same issue but not the XL7. I have had issues with the purge value and now the air bags.

- Spring Valley , CA, USA

problem #12

Jul 132011

XL7

  • 90,000 miles

A D V E R T I S E M E N T S

The contact owns a 2007 Suzuki XL7. The contact stated that the check engine light illuminated. The vehicle was taken to the dealer. The technician diagnosed that the evap purge valve was defective. In addition, the contact stated that while driving at 55 mph, the vehicle would shake and had a loud noise coming from the front wheels. Also, the contact mentioned that the air bag sensor had malfunctioned. The vehicle was taken back to the dealer who stated that the front wheel bearing needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 90,000.

- West Hampton, NY, USA

problem #11

Feb 282014

XL7

  • 121,897 miles
I own a 2007 Suzuki XL7 the service airbag light came on and after spending a good sum of money to find out why by a local certified mechanic I was told that the passenger seat sensor was bad "?" I called the local dealer and was told that the connector was under recall and the seat sensor had alot of bulletins to bring it up and they should handle it leaving the vehicle with them I waited for the call they called the afternoon and said it would be $1056 for a new bottom seat and the airbag would not work.so at this point Suzuki and its partner GM would be responsible for yet more injuries and possible deaths for failing to recall the passenger seat sensor !!!! showing once more just like the ignition switch that money it cost for recalls is more important that human injuries and lives !!! as well as customer loyalty.... I my self have done simple searches and found more than a few outside of this NHTSA site and the dealer are aware of the problem with out having to research so much so that they knew what I was talking about at the first mention of it.... come on this is a airbag issue not a broken door handle or a rattle this is serious !!!

- Hendersonville, NC, USA

problem #10

Feb 282014

XL7

  • 121,897 miles
I own a 2007 Suzuki XL7 the service airbag light came on and after spending a good sum of money to find out why by a local certified mechanic I was told that the passenger seat sensor was bad "?" I called the local dealer and was told that the connector was under recall and the seat sensor had alot of bulletins to bring it up and they should handle it leaving the vehicle with them I waited for the call they called the afternoon and said it would be $1056 for a new bottom seat and the airbag would not work.so at this point Suzuki and its partner GM would be responsible for yet more injuries and possible deaths for failing to recall the passenger seat sensor !!!! showing once more just like the ignition switch that money it cost for recalls is more important that human injuries and lives !!! as well as customer loyalty.... I my self have done simple searches and found more than a few outside of this NHTSA site and the dealer are aware of the problem with out having to research so much so that they knew what I was talking about at the first mention of it.... come on this is a airbag issue not a broken door handle or a rattle this is serious !!!

- Hendersonville, NC, USA

problem #9

Aug 272013

XL7 6-cyl

  • 91,000 miles
On August 27,2013 I was driving down the road with my 5 year old son in the backseat and we heard a noise and all of the I did not run up on the curve. They just popped out. Luckily my 5 year old did not get hit by the airbags. I received burns on my neck where the airbags hit my seatbelt. In turn it broke the drivers side seatbelt and the passenger side seatbelt. I called Suzuki and they sent me a form to sign that would release them from all liabilities and if I did not sign the would not even look at my car. I tried several times to contact them and when I refused to sign the paper they closed the case and will not reopen it until I sign the liability waiver. Since the airbags deployed there have been things going on with my car. It steadily rattles, like something is going to fall off. My drivers side windows makes a bump noise when I roll down or up this did not happen until after the deployment. There are so many little things its hard to explain. My steering wheel is making a whiny noise when you turn it. I don't know if this from the airbags (probably not) but now I am scared my steering wheel airbag will pop while I am driving and I will get into an accident with my children in the car. Suzuki is not taking responsibility for this and there is something with my vehicle and I have also found on the internet there is others that have done the same thing.

- Cayce , SC, USA

problem #8

Sep 082013

XL7

  • 146,000 miles

A D V E R T I S E M E N T S

Service passenger airbag light came on and won't go off. Updated 1/9/2013

- Hazel Green, AL, USA

problem #7

Aug 222013

XL7 6-cyl

  • 85,000 miles
The airbag light on the passenger seat is illuminating when occupied. According to Suzuki the sensing unit are defective and need to replaced. 2007 Suzuki XL7 air bags service bulletin 276881 NHTSA: Action number: 10032752 service bulletin number: 276881 see report date: Dec 01, 2009component: Air bags summary: Suzuki: Technicians may encounter an intermittent or current air bag light on in the instrument panel with dtc(s) B0012, B0013, B0014, B0016, B0019, B0020, B0022, B0023, B0026, B0033, B0040, B0042 or B0044 set in the SDM (sensing and diagn.

- Keller, TX, USA

problem #6

Feb 082008

XL7 6-cyl

  • 15,791 miles
The airbag system had to be replaced at 16,000 miles B/C of warping & the airbags beginning to release. Then, not 1 time but 3 times the visor assembly had to be replaced. At 26,900 miles I reported problems with the gear shift, A/C & radio assembly & this had to be replaced. I reported complaints of hearing a loud noise coming from my steering wheel column when driving & they stated that it was just rubber rubbing up against rubber. After 30,000 miles I took it back & complained & they said it was my steering column & pin that needed to be replaced & my warranty for that part was gone off. I had a problem with my car when I filled it up with gas the car would not crank properly & it ran ruff after putting gas in. The dealership replaced chain assembly, tensioners, timing chain, purge valve & etc. I had problems with the A/C & heat when I turned on the air with the control heat would blow out. I reported the problem but they said they could not duplicate it & that they found nothing. I had problems with the car battery & the mechanics said the battery was fine but I kept having problems with the battery being drained so I replaced the battery & the battery terminals. The electrical system for the passenger seat airbag sensor would not turn on when someone was sitting in the passenger seat the problem was not solved & still occurs. My car had to be towed into the dealership B/C the vehicle shut down due to sludge in my oil even after having my car serviced by a Suzuki dealership since buying the car new. I have reported complaints to Suzuki headquarters but they don't care. I think this vehicle is unsafe and a lemon & people should be compensated for investing in such a defective car. I have paid off the Suzuki & it is not worth trading B/C I can't get anything for it so please help consumers get their money back B/C Suzuki can have this SUV back.

- Lancaster, SC, USA

problem #5

Jun 252011

XL7

  • 58,000 miles
The air bag is malfunctioning, the lights kept coming on. The dealer I bought the vehicle from agreed to fix the problem if I purchased the vehicle. Well it was too expensive so the ended replacing the pass. Seat airbag module with a used seat from another used vehicle. The steering wheel also makes a whinning noise when turning the wheel. The dealer told me it was the rubber rubbing against the cover. I found out from a ex-employee of the dealer that it was the steering column needing replacement. Since then every other owner I have spoken with says their steering wheel is the same. So it must be a faulty steering column in all these vehicles. Back to the airbag, the following months since getting my airbag fixed, the dash lights no longer came on in the vehicle. I did, however, notice that the indicator light would sometimes say off and sometimes say on if I had a front seat passenger. Several months following this, I started having a problem with my vehicle going dead. I took the cook to have it inspected, everytime I was told that the battery was fine as was the alternator. I started driving watching the voltage meter. Finally, I replaced the battery. I no longer have a problem with the car dying on me, but I do notice that the vehicle voltage still fluctuates from 12.3 to 14.3. when the fluctuation occurs, nothing has changed as far as running extra accessories etc. Now my traction service light, stability control light, ABS light and service airbag light are all coming on. Researching I have found online from numerous message boards and owners that this is a common occurrence and when repeatedly reported to manufacturer there is nothing being done. Examples are the lights coming on, air bags deploying while driving, vehicle acc.(radio and A/C controls) not working and so on. Is there a way you can investigate this with Suzuki?

- Pensacola, FL, USA

problem #4

Feb 012012

XL7 6-cyl

  • 79,000 miles
Wednesday, 2-1-12 at approximately 1:20 central time I was driving 30-40 mph range North on 132nd St. Just passed Eagle run drive on a clear day that was sunny and in the lower 60's, my side impact curtain air bags on both sides deployed in all three rows. I do not think I hit a bump or swerved my wheel but do know I did not do anything I have not done in my car before. There was no impact damage to my car on any sides. I am currently in contact with Suzuki. I am concerned as I found at least 7 other cases with similar stories on the web in which Suzuki blames the driver saying the sensors detected an imminent rollover or erratic driving and dragged out their response time over months other with result being refusal to pay. I feel there is an underlying issue, "the perfect storm" of circumstances that they are missing which needs addressed. I want them to do the right thing and pay my deductible and rental as well as reimburse my insurance company. But more importantly they need to fix this on a larger scale to ensure no one else is a victim of these circumstances. I will have the auto shop save all the data recording devices and would ask that you contact me as to the appropriate safety inspection address to send them to.

- Omaha, NE, USA

problem #3

Feb 042011

XL7 6-cyl

  • 62,241 miles
On February 4, 2011, I was driving between 10-15mph on a very rough road due to the city of tulsa not clearing the roads after 12 inches of snow. All of the sudden all side air bags went off. That day I drove it to the dealership. I did not get it back until April 23, 2011. I was giving every excuse in the book on about every day on why it was taking so long to get fixed. An insurance check was issued to the repair shop February 18th. The parts were not ordered until around the 28th. I was told they could not find the seat belts and I was asked to try to find some online. Once I provided two sites to the repair shop they claimed they can only order from Suzuki. My wife informed the dealership she was going to report this to the local media outlet. All of the sudden seat belts appeared 1000 miles away. They even argued about having to get them. The insurance company (farmers) wants a recall on the rollover sensor, and requested the repair shop to contact Suzuki. The repair shop want me to do this. I had to pay for the sensor being farmers thinks it is defective. $447.49 total bill $5766.73.

- Glenpool, OK, USA

problem #2

Feb 092011

XL7

  • 96,000 miles
The contact owns a 2007 Suzuki XL7. The contact was driving 35 mph when both the driver and passenger frontal air bags deployed and exploded independently. The dealer was contacted and advised that there were no recalls for the failure and no further assistance was offered. The manufacturer was not contacted and the vehicle was not repaired. The VIN was not available. The failure mileage was 96,000.

- Munhall, PA, USA

problem #1

Aug 122009

XL7

  • 27,000 miles
We have a 2007 Suzuki XL-7. the side and back airbags deployed for no reason. We have a police report stating no accident or damage to the vehicle. Suzuki will not take any responsibility for their product, geico cannot do anything unless they get a written statement from Suzuki who refuses to talk to them and now me. This is a warranty issue since the SUV is a 2007 and has only 27,000 miles. Please help.

- Mount Holly, NJ, USA

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