This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Timing chain tensioner, tensioner etc for camshafts with engine repair. During oil consumption repair the mechanic noticed this issue and it was repaired during the oil consumption repair. 2011 Audi Q5 75K miles
2011 Audi Q5 misfiring after oil consumption repair. Took back to service center and it was misfiring. Found pipe for the oil separator was not attached.
The contact owns a 2011 Audi Q5. While driving 15 mph, the vehicle stalled and could not be restarted. The vehicle was taken to an independent mechanic who diagnosed that the engine failed. The vehicle was not repaired. The manufacturer was contacted and informed the contact to call NHTSA. The dealer was not contacted. The failure mileage was 93,000.
I was driving the vehicle on route 30 (greensburg pa) when the vehicle began to lose acceleration which nearly caused a complete loss of power. I had the vehicle towed to a repair shop where I was informed the issue involved the front drive chain and support. The mechanic explained that this is a common issue related to Audi's. this vehicle only has 6ok mikes on it.
Engine light is constantly on. Fuel system malfunctions and very expensive ignition coil/ spark plug repairs are always the issue. The engine light comes on while the car is in motion when the fuel system malfunctions. The engine light comes on shortly after the car is turned on when it's the ignition coils/ spark plugs. When the ignition coils/ spark plugs are the issue, the car shakes.
After my car had been sitting for 8 days I went in garage to crank it. The car cranked but shook violently. I immediately shut it off. I tried to re crank it but it would not crank. I called Audi and had it towed in. They told me the "lifetime" timing chain was stretched. That the repair would cost between $4,000 and $7,000 to fix. I did some quick searching and saw other folks with similar issues. The car has 98,000 miles, always serviced by Audi. I called Audi and told them this appears to be a re occurring issue and I though they should handle the fix. They called me back and said they would split the cost. I told them to proceed with the repair. This is the second major problem with the engine, the first was "oil consumption" which they repaired for free. Another $7,000 fix. I just saw a episode on "news 5 investigates" Chicago describing the exact same issue with a VW, and also listing Audi's 2011. Its on their website.
I was driving my car around some blind curves when I heard a clank kind of sound and clicking and then lost power fortunately I was close enough I coasted home. I was very lucky. I could not get the engine to start and had it towed to the Audi dealer he said, engine no start no power: Found engine cranks without compression. Found timing chain stretched and jumped timing. Removed and inspected valves and found all valves to be bent. At this time we need to replace the cylinder head and timing chain and related parts. Parts: $4800 labor: $4835 total: $9635 regards, I believe this is a problem that actually is so common that several mechanics have websites on how to protect your chain from doing this. I of course had no idea about any of this before...because no one told me it was an issue!!!! or I would have done the preventative care. Also, I just read they are doing a class action suit with this in New Jersey. I can tell you I am feeling very nervous about driving my Audi again!!! I have no confidence in these chains!
After running errands I started my Audi Q5. The engine immediately began to idle hard. No warning lights ect., but enough for concern. Drove it immediately to an independent mechanic just blocks away. It has been determined that the tensioner on the timing chain broke causing catastrophic engine failure. I have maintained the car meticulously, and am beside myself over this. I have since learned that this has been a problem for multiple people and there is currently a class action lawsuit filed filed last spring in New Jersey for this specific issue. My engine was rebuilt as a result of the recall two years ago on an oil consumption issue. I am being told it will cost me $13,000 for a new engine, but is seems that this was an existing problem that Audi kept from its customers.
Audi Q5. Consumer writes in regards to no remedy/time frame available to repair air bag replacement recall, fuel pump cracks and engine oil leakage issues. Updated 04/19/2017.
I have been treated so badly that I will never buy another Audi. The manager has terrible leadership of the dealership and my service experience was a absolute disaster. I have been a loyal customer since I purchased by Q5 (never missed a service appointment and always did it at the dealership). The engine has leaked oil the entire time. 3 years ago Audi replaced the pistons due to a design defect (they paid for it). 4 days before my regularly scheduled service appointment my engine died while driving it home from work through a residential neighborhood. I had a half-mile warning something was wrong when the engine started sputtering. If I did not have my foot on the gas, the engine would stall. When I got it into my driveway and turned it off it would not restart. After 4-5 attempts, the engine would not turnover. So I had to tow my car to the dealership for assessment. The next day they tell me engine car was worthless and that I must put in a new engine for $11,000. They said they have seen engines fail around 105,000. Mine has 107,000. I asked why they did not alert me to this risk as I would have brought the car in sooner. I argued back until they reduced the price to $6,300 for new engine on a 6 year old car, and they would offer me $8,500 to trade it in on a new one. I do not have $6,300 to do invest. Besides, the engine in the Q5 has had issues since I purchased it as a pre-certified vehicle in 2011. I am a single mom, and I have had to rent a car on my own for the last 2 weeks, while the service department "assessed" the engine issue. Today I finally gave up and I arranged for my Q5 to be towed to a salvage yard. If Audi would have worked with me on alerting me to possible engine failure issue at 105,000 miles; suggested fixing my car sooner; offering me a loaner during this process; or a better trade in value -- I would have bought another Audi.
The contact owns a 2011 Audi Q5. The contact stated that a large quantity of oil leaked and caused the timing chain to fracture. The vehicle was towed to a dealer where it was diagnosed that the entire engine needed to be rebuilt. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 42,000. Updated 12/20/16 the consumer stated the engine had to be rebuilt, due to an oil leak. Also, at 98,000 miles the timing chain broke. Updated 12/21/16.
The contact owns a 2011 Audi Q5. While driving approximately 35 mph, the vehicle jerked and would not restart. The check engine indicator illuminated. The vehicle was taken to a local dealer where it was diagnosed that the timing chain tensioner needed to be repaired. The manufacturer was not made aware of the failure. The failure was not remedied. The failure mileage was 110,000. The VIN was not provided.
After my Q5 has been in the service department 3 times for the same issue broke down on a very busy highway with my small child on board. My Audi advisor told me to try to bring it to the dealer. We did not make it. Car had to be towed. After 2 weeks, I was advised I needed a new engine at the cost of $14,700. This is after it had been fixed several times before for the same issue. Secondly, it has a recall that has been published and Audi's response to me was the recall repair is not available yet. They are however are working with takata to produce replacement parts. So, again they are jeopardizing mine and my families safety. And the oil consumption is ridiculous. No vehicle should use a quart of oil every 1000 miles. This is an unacceptable company and their responses are all scripted.
The car has always had proper maintenance and care. This can be documented with Audi of huntsville al. No warnings or indicator lights were present. The car was parked and about 15 minutes later a passerby came into the restaurant in which we were dining saying a gray Audi was on fire. Owner of restaurant tried to use handheld fire extinguisher to the front grill. No luck as it immediately melted the hood and engulfed the whole car in flames. Took firemen 30 minutes to put it out. They had no idea of cause but speculated electrical as the source.
The vehicle was purchased with 20,000 miles and has been burning oil since. The car is under warranty and has gone through the manufactures oil consumption test, both 1 and 2 which they are saying barely passed. The car is continuing to burn oil and has gone through phase 1 again for the second time and am being told it passed. Audi states an oil change is good for 10,000 miles and here I am at 7,000 miles having to put oil in it and taking my car to the dealership every few months to test it.
The Audi 2.0T engine is known to have issues with significant oil consumption. The car has been at Audi with this issue several times. During other service visits I have mentioned to the Audi dealer that the car burns a quart of oil every 1000-1200 miles. Audi claims that this is part of the engine design in order for it to give better fuel economy. This is clearly not true. I have friends with Audi equipped with the 2.0T engine and they have zero oil consumption. There are multiple online blogs with other Audi owners complaining about this issue. It is clearly something that Audi should be forced to issue a recall to resolve the matter.
I purchased a certified preowned Audi Q5 last March 2013. The vehicle was running fine. No problems or concerns. I took the vehicle to an Audi dealer in February 2014 for an annual service and also in March 2014 for my yearly inspection/emissions testing. On April 2014, I had loss the vehicle due to an unknown fire that had started in the car. Yes, my car was engulfed in fire! prior to this fire, I had no problems or messages on my dashboard or smelled smoke while I had drove the car. The car was running fine up until that day. I have no idea what happened to my vehicle. The insurance company had investigated this vehicle, and they stated that arson was not the blame for the fire. They R/O an electrical issue that might of been the cause of the fire. The insurance company had also researched recalls and manufacturer defects, and they claimed there were no issues. I am completely stunned about this incident. The car was parked all day, and I just can't believe out of nowhere that the car had caught on fire. I've been in contact with the dealer where I purchased the vehicle, and they are as shocked as I am about what happen. Hopefully, I'll get an explanation as to why the vehicle had mysteriously caught on fire.
Vehicle is burning and consuming oil. I take to dealer for oil changes and last one indicated great. Every 4 days I have to put a quart of oil in the truck. I only have 67,000 miles and no warranty. Audi isn't taking responsibility for the car. And there are no bulletins or recalls from Audi although I've read numerous post about oil consumption in the Audi Q5.
A D V E R T I S E M E N T S
- Falcon, CO, USA