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really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,301 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 BMW X5 seat belts / air bags problems

seat belts / air bags problem

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2015 BMW X5 Owner Comments

problem #2

Oct 282014


  • 3 miles


Front passenger seat belt is installed incorrectly within the B pillar causing the belt to be twisted and interferes with the speed and totality of the belt's retraction. I noted this to the salesman at new vehicle delivery and was told it was not a safety concern and that they'd fix it at the next service appointment. At the service appointment, I complained again about the twisted seat belt and was first accused of twisting the seat belt. The BMW techs attempted to "untwist" the seat belt and told me that they had fixed it. Upon return of the vehicle, the passenger seat belt stopped retracting properly and is still twisted. This defect applies to all states of vehicle operation and dealer has failed to rectify the situation on two occasions. I do not trust the seat belt was engineered to withstand an accident while installed backwards and certainly not with a folded/twisted/kinked belt. I now believe this to be a serious safety concern because BMW has failed to rectify this factory defect which seems to crease and cause irreparable harm to the seat belt, being retracted in such a state. I do not want a passenger injured or killed because of a factory defective seat belt which I have attempted to rectify since taking delivery of this custom-ordered vehicle in 10/2015. 3 photos of improperly installed front passenger seat belt included. Photo of properly functioning driver's side seat belt included for comparison.

- San Francisco, CA, USA

problem #1

Aug 082015


  • 2,599 miles
I was driving my 2015 X5 (bought it new in March and the car only has 2599 miles right when the malfunction happened on Aug 8th 2015) to a local trader joe's after getting off from highway 101 when suddenly everything on the car failed. I was in the middle of a left turn and almost ran into the car next to me which also was turning left when the steering wheel became so stiff that I can hardly turn it. At the same time, the airbag malfunction light is on and the safety belt restraint system failed. The safety belt became so loose that it didn't even hold/restrain me during the turn. The speed meter also failed and it showed 0 and even though when I was driving. Other failures include headlight and turning light. The right turning would always turn itself on no matter what. I was able to park my car in a safe location but this really scared the sh out of me. When I pressed the brake and the stop engine button, the car didn't even shut down the engine. Other failures include tpm malfunction, parking brake reduced, parking assistant malfunction and headlamp vertical aim control malfunction. It's been an hour since I called for a towing car and I'm waiting anxiously for it while my car has its engine on the whole time. I own a 2011 X3 and never had any problem with it. I bought this X5 in March and it only has 2599 miles on it. I can't imagine what would happen if everything failed just when I was driving on the 101 highway which is about 3 minutes before all of these happened. Does anyone know what I can do? I don't know if I can trust this car any more even if after they fix it. This is so dangerous and could be a disaster if it happened on the highway.

- Los Altos, CA, USA

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