The contact owns a 2012 Buick Enclave. The contact stated that the liftgate inadvertently closed and struck a person retrieving an unknown object out of the vehicle. The manufacturer was made aware of the failure and referred the contact to the F. C. kerbeck GMC dealer located at 100 route 73 N, palmyra, NJ 08065, where the contact was informed that there was no recall on the vehicle. The vehicle was not repaired. The failure mileage was 65,100.

- Philadelphia, PA, USA

The contact owns a 2012 Buick Enclave. While the vehicle was stationary, the liftgate slammed down on several occasions after being lifted. As a result, the hatchback became inoperable. A dealer was not made aware of the failure. The manufacturer was made aware of the failure. The contact referenced NHTSA campaign number: 15V415000 (structure) as a potential cause of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 123,000.

- Fort Washington, MD, USA

The contact owns a 2012 Buick Enclave. While the power liftgate was reaching its full position, it independently slammed shut without warning. The vehicle was taken to rk Chevrolet (502 N delsea dr, vineland, NJ 08360, (856) 696-8400) where it was diagnosed that the hydraulic struts needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 15V415000 (structure). The manufacturer was notified of the failure and stated that the VIN was not associated with the recall. The contact was provided a case number. The approximate failure mileage was 74,000.

- Millville, NJ, USA

The contact owns a 2012 Buick Enclave. The contact stated that the liftgate independently closed on the back of an occupant. There were no injuries. The failure occurred without warning. Prior to the failure, the vehicle was remedied per NHTSA campaign number: 15V415000 (structure). The contact was informed that the liftgate struts were repositioned instead of having the software updated as the recall remedy stated. The manufacturer was notified of the failure. The failure mileage was approximately 62,000.

- New Britain, PA, USA

The contact owns a 2012 Buick Enclave. The contact stated that the liftgate would lift, but fall independently. The failure occurred without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact referenced NHTSA campaign number: 15V415000 (structure); however, the VIN was not included. The failure mileage was approximately 70,000.

- Bald Knob, AR, USA

The contact owns a 2012 Buick Enclave. While the liftgate door was opened, it suddenly fell down and struck the contact. The vehicle was taken to the dealer where it was diagnosed that the liftgate door struts were faulty. The contact received the recall notice for NHTSA campaign number: 15V415000 (structure) in August of 2015. The contact was informed that the parts needed to repair the failure were not available and no estimated time for receiving the parts could be given. The failure mileage was 50,000.

- Campbell, NY, USA

The contact owns a 2012 Buick Enclave. The contact stated that when the tailgate opened, it failed to remain up. The contact received notification of NHTSA campaign number: 15V415000 (structure) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 44,000.

- Shelby, OH, USA