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10.0

really awful
Crashes / Fires:
3 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
59,077 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Cadillac DeVille electrical problems

electrical problem

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2002 Cadillac DeVille Owner Comments (Page 1 of 2)

problem #32

Jul 072016

DeVille

  • 135,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Cadillac Deville. While attempting to start the vehicle, the key was jammed in the ignition and could not be moved to start the vehicle. The failure occurred without warning. The vehicle was towed to the dealer where they refused to do the recall repair due to insufficient parts. The vehicle was towed to another dealer where the technician claimed that they repaired the vehicle per NHTSA campaign number: 14V355000 (electrical system) and replaced the wiring harness; however, the contact was not provided with any supporting documentation. The manufacturer was not notified. The failure mileage was approximately 135,000.

- Lenexa, KS, USA

problem #31

Sep 012015

DeVille 8-cyl

  • miles
2002 Cadillac Deville. Consumer writes in regards to defective ignition switch tumbler. The consumer stated the key would not stay in the ignition, which caused the vehicle to stall. Also, when the consumer tried to remove the key, it would not come out of the ignition. He had to disconnect the battery, in order to turn the vehicle off.

- Fort Wayne, IN, USA

problem #30

Mar 242015

DeVille 8-cyl

  • Automatic transmission
  • miles
The contact owns a 2002 Cadillac Deville. The contact stated that the vehicle stalled. The vehicle was repaired under NHTSA campaign number: 14V355000 (electrical system) but the failure persisted. The manufacturer was notified of the failure. The failure mileage was unknown. Updated 6/11/15

- Auburn, MI, USA

problem #29

Oct 222013

DeVille

  • miles

A D V E R T I S E M E N T S

2002 Cadillac Deville. Consumer states unsuccessful at getting a refund from GM due to the recall for ignition cylinder issue. The consumer was unable to remove the key from the ignition. It required the replacement of the ignition cylinder.

- Rome, NY, USA

problem #28

Aug 182014

DeVille

  • miles
The contact owns a 2002 Cadillac Deville. The contact received notification of NHTSA campaign number: 14V355000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Conway, SC, USA

problem #27

Feb 132013

DeVille 8-cyl

  • miles
2002 Cadillac Deville. Consumer is not satisfied with the response by the dealership for reimbursement key ring recall. The consumer stated when his wife placed the key in the ignition, and turned it, the vehicle died and she could not turn the ignition to remove the key. The vehicle had to be towed. According to the repair invoice, there was internal damage in the ignition lock. The consumers request for reimbursement was denied, based on the fact, the part that was replaced was not part of the recall. Updated 01/29/15

- Fayetteville, NC, USA

problem #26

Oct 152013

DeVille

  • 180,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Cadillac Deville. The contact stated that while driving at 65 mph, the vehicle stalled and the check security system warning light illuminated. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The VIN was included in NHTSA campaign number: 14V355000 (electrical system); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 180,000.

- Lithonia, GA, USA

problem #25

Jan 202014

DeVille 8-cyl

  • miles
2002 Cadillac Deville. Consumer had to have the ignition lock cylinder replaced.

- Madison, WI, USA

problem #24

Dec 172014

DeVille

  • miles
The contact owns a 2002 Cadillac Deville. The contact received a notification of NHTSA campaign number: 14V355000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Sumpter, SC, USA

problem #23

Aug 282014

DeVille

  • 202,000 miles
The contact owns a 2002 Cadillac Deville. While driving approximately 65 mph, the engine stalled, the brakes seized, and the steering wheel became difficult to turn. The air bag and engine lights illuminated. The vehicle was taken to an independent mechanic. The technician diagnosed that the key cylinder was defective and needed to be replaced. The manufacturer was not made aware of the issue. The failure mileage was 202,000.

- Tulsa, OK, USA

problem #22

Dec 072014

DeVille

  • miles

A D V E R T I S E M E N T S

The contact owns a 2002 Cadillac Deville. The contact stated that the steering wheel and ignition became inoperable. The failure has recurred on several occasions. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 100,000. Mailed out 01/13/15

- Richmond, UT, USA

problem #21

Nov 132014

DeVille

  • 100,000 miles
The contact owns a 2002 Cadillac Deville. The contact received a recall notice for NHTSA campaign number: 14V355000 (electrical system) after the vehicle was repaired by the local dealer. The RPM count must be over 500 in order for the vehicle not to stall. The manufacturer was notified of the issue. The approximate failure mileage was 100,000.

- Bradenton, FL, USA

problem #20

May 032014

DeVille

  • miles
The contact owns a 2002 Cadillac Deville. The contact stated that the vehicle stalled on several occasions. The vehicle was towed to an independent repair shop three times. The technician was not able to replicate or diagnose the failure. The contact was later notified of NHTSA campaign number: 14V355000 (electrical system). The vehicle was taken to the authorized dealer to perform the recall repair. The manufacturer was notified of the failure. The failure mileage was not available. Updated 12/09/14

- Minneapolis, MN, USA

problem #19

May 102005

DeVille

  • 37,000 miles
The contact owns a 2002 Cadillac Deville. While driving approximately 30 mph, the vehicle shut off and the brakes failed to stop the vehicle. The contact was forced to drive into a curb in order to stop the vehicle. Also, the contact stated that all of the warning lights illuminated and the steering wheel seized. The failure recurred numerous times intermittently. The vehicle was taken to the dealer for diagnostic testing. The technician stated that the transmission needed to be replaced. The vehicle was not repaired. The contact received a recall notification for NHTSA campaign number: 14V355000 (electrical system). The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 37,000.

- Chicago, IL, USA

problem #18

Sep 152009

DeVille

  • 157,000 miles
The contact owns a 2002 Cadillac Deville. The contact stated that while driving 55 mph, the engine stalled and the steering wheel became difficult to turn. As a result, the contact crashed into trees. The driver sustained injuries to the left ankle, concussion and bruises. The contact did not seek medical attention. A police report was filed. The vehicle was destroyed. The manufacturer was not notified about the failure. The contact received a notification for recall NHTSA campaign number: 14V355000 (electrical system). The approximate failure mileage was 157,000.

- Lawrencevill, VA, USA

problem #17

Oct 152014

DeVille

  • miles
The contact owns a 2002 Cadillac Deville. The contact received a notification for NHTSA campaign number: 14V355000 (electrical system). However, the parts was not available to perform the repairs. The manufacturer was notified of the issue. The contact had not experienced a failure.

- Alexandria , VA, USA

problem #16

Oct 032014

DeVille

  • miles
The contact owns a 2002 Cadillac Deville. The contact received a recall notification for NHTSA campaign number: 14V355000 (electrical system); however, the parts needed to repair the vehicle were unavailable. The dealer was uncertain when the parts would become available. The manufacturer was not notified. The contact had not experienced a failure.

- Talledega, AL, USA

problem #15

Sep 302014

DeVille

  • miles
The contact owns a 2002 Cadillac Deville. The contact received a recall notification for NHTSA campaign number: 14V355000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure.

- Saginaw, MI, USA

problem #14

Aug 212012

DeVille

  • 70,000 miles
The contact owns a 2002 Cadillac Deville. When the key was turned in the ignition, the vehicle failed to start. The failure occurred on multiple occasions. The vehicle was not diagnosed or repaired. The contact received a recall notification for NHTSA campaign number: 14V355000 (electrical system), but the part needed to repair the vehicle was unavailable. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.

- Springhill , FL, USA

problem #13

May 142014

DeVille

  • 130,000 miles
The contact owns a 2002 Cadillac Deville. The contact stated that both the brake and accelerator pedals needed to be depressed in order to turn the ignition. The check engine warning indicator illuminated and the vehicle stalled. The failure occurred on multiple occasions. The vehicle was not diagnosed or repaired. The contact received a recall notification for NHTSA campaign number: 14V355000 (electrical system) and stated that the part needed to repair the vehicle was unavailable. The manufacturer was notified. The approximate failure mileage was 130,000.

- Geneva , NY, USA

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