This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Wiper blade motor stopped working in a heavy downpour. I was on a road I know so was able to pull off safely. If I didn't know this road I am positive I would have had an accident. The manifold was changed in 2013. Today is March 22, 2018. Last week I had the manifold changed again. Cracked again. There were fumes coming into the passenger area. The car is in the repair garage again because the fumes are even worse. The car has always had a loud ticking sound. It uses a lot of oil. I complained to the dealer before the warranty ran out. They did an oil consumption test and said the oil use was within normal range. How can this be normal range when I put a couple quarts of oil every 200 miles. This car is junk.
Engine failed due to excessive oil consumption. I was in the process of working through an oil consumption test with the dealership but was unable to finish. My car failed thankfully while it was stationary in my driveway. It is my understanding that this failure could have happened at any time even with my kids in the car or on the highway. I've been told that due to the vehicle consuming excessive oil between regular oil changes it results in issues with the timing chain which eventually lead to engine issues and ultimately failure. There is currently a technical service bulletin released by GM for the known issue but no information was even sent to me about the issue so that I could be made aware of it and monitor the problem.
I had my family in the Equinox and had to coast to the side of the road on a busy highway at night. I called aaa to have the car towed to a repair shop by the house. They determined the transmission was bad and either needed a new one or have the computer re-flashed. The only people who can re-flash a transmission module computer is a dealership. By now, I also called General Motors and they advised me to take it to a dealership. I had it towed again for a second time to the dealership. They said the transmission was bad and needed a new one. I started the repair process soon after. I wanted General Motors to pay for the repairs because I bought my car brand new and it had 88,000 miles on it. GM did not pay for the repairs and I got stuck with a $3800 bill in repairs and labor.
- Indianapolis, IN, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2011 Chevrolet Equinox. While operating the vehicle, an audible ticking noise was present from the engine compartment. The vehicle was taken to the local dealer classic Chevrolet (6877 center St, mentor, oh (440-602-6020) where it was diagnosed that the crankshaft rear oil seal was blown due to moisture in the PCV. The contact was informed that the failure occurred as a result of driving in extremely low weather temperatures for extended periods. The vehicle was not yet repaired. The manufacturer was notified, but no assistance was offered. The failure mileage was 96,500.
When seating in the driver seat turn on the car my air bag Warren come on even when I turning the wheel left or right it come on and I did get warrant card and I call a Chevy dealer in quincy fla and they said they did it still it keep popping up let talk about that oil that I keep losing with in 4week bout the oil when I get a oil charge when in a 3 week checking my cage and checking my oil stick now I know what the cage on the oil stick level should be I have a uncle that works for Chevrolet dealer in upper state that show me what to look for now this don't make sense
GM recall 11195A - poor drivability/ safety/ emissions recall for camshaft position actuator solenoids. My 2.4L 2011 Equinox (approx. 47,000 at purchase 11/16 & 71,000 current) is now at days Chevrolet in acworth ga. Due to 1) shutting off multiple times while driving, 2) stalling at idle (fwd & rev). I initially visited days on 12/22/17 to start an oil consumption test related to 15285C, as my car presented with stalling/hesitation/surging and loss of 3 qts oil. As of today (1/3/18), I returned to days when it shut off while driving again. The dealership's diagnosis is intake & exhaust camshaft solenoid failure. I suspected this based on code P0010 recorded by my diagnostic unit. So I got a rental, left my car for the camshaft repairs, and researched recalls. The 2011 2.4L has many known engine/powertrain/safety issues. Lo and behold, I found the recall on the camshaft diagnosis. It reads exact to what I'm experiencing. My next step was contacting days to ask why I'm being charged for a recalled repair. I was informed that they were unaware of recall 11195A. My service advisor, rob, looked up the recall and discovered that there is in fact a recall for the exact diagnosis, yet could not explain why my VIN is not included. He advised that the car is exhibiting exactly what the recall is issued for and that it's clearly a known safety issue, yet GM will not cover my repair because "the VIN is not included". I very much believe this is GM's responsibility and GM should cover the repair at no cost because it's a result of their faulty engineering. I contacted GM customer service tonight and was told there's nothing GM can do. I strongly disagree. GM can do the right thing. I requested a case be opened and was given #83734190593 after pressing (paul) for one. In the end. GM was of no help and my VIN is still in limbo, so I'm filing my complaint here.
Chevrolet Equinox 2011 uses excessive amounts of oil. I have to add oil between oil changes. I keep extra oil on hand always. The car makes rattling noise at start up and just doesn't sound good when running. It runs sluggishly. I wasn't aware of the problem. I only had to add oil between changes to my previous car when it was leaking on the ground. I went to have oil changed and there was none on the dipstick. I had no idea. When I add oil the rattling seems to go away for a while. I can't afford to buy another car or replace the motor if the oil consumption causes the need for that.
I was driving on a city road and the car jerked and would not shift out of first gear. I tried to push it, but it would not go. I slowed down to a stop light and my car would not go. Once I managed to get it into a parking lot, all gears totally locked up and I could not even get it in neutral. The Chevy dealership says I need a new transmission. I only have 76K miles on this one before it went up.
I have a 2011 Equinox it's got 146,000 miles. I am faithful with oil changes and last week when I went to get it changed I was told my engine had no oil. My oil light never came on, my check engine light had just turned on the day prior. I was told there wasn't any leaks. So after some research I find there is a oil consumption problem, however since my miles are I've 120,000 I don't qualify for the repair. This is not right! my car could have burnt up because my light never indicated a problem and GM never notified me of he issues!
Extreme hard down shift between 35-45 mph. Dealer says "transmission is fried" "plates are charred". this is a very common problem with this particular car. It has had already 2-3 recalls & this transmission is going to kill someone. I contacted General Motors & they will not make this a recall & they will not help pay for repair although they have helped others. This problem is not due to driver error but due to failure of the part. Dealer is charging an arm/leg to fix it. General Motors clearly does not care.
Stalling out while sitting in drive at red light. Got up for work and turned truck on, sounded very rough. Put truck in reverse and took off and when stopping at a red light the rpms would move on their own, car starts bouncing, motor is rattling, and sometimes stalls out. I have to put the truck in neutral at every light for it to not rock back and fourth. Next day check engine light came out, readings indicated it was the throttle sensor body and the solenoids. I replaced all of these and truck is still running the same, and check engine light is still on. After doing research I have read well over 50 of the same complaint of these vehicles doing the same thing! we need help!
After driving a couple of hours on freeway I turned onto gratiot ave, suddenly the vehicle lost forward motion power. I was very concerned because I had a 2 month old infant in the vehicle. The vehicle also lost reverse. I had the vehicle towed to the dealership and the diagnosis was that the 3rd/5th/reverse clutch wave plate had failed and I would need a replacement transmission. I informed the dealership that these clutch wave plates have high failure rates going back to 2007 and GM should repair the vehicle at their cost. I am awaiting their decision. Only 74,000 miles on vehicle.
The contact owns a 2011 Chevrolet Equinox. On several occasions, while the vehicle was idling or being driven at a low speed, the vehicle stalled. The contact had to place the vehicle in park in order for it to restart. While the brake pedal was depressed, the steering wheel locked and the check engine indicator illuminated. The contact notified the dealer (jim trenary Chevrolet, 501 auto mall dr, O'fallon, mo 63368 (636) 946-6300) where an appointment was made. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was 79,621.
Hello, the vehicle is under 60,000 miles. I received a recall notice for the malfunction light. After diagnosis, it was reported the car burned oil and caused oil sludge. Many reports are needed to be replaced, including the pistons and rings. The cost of the job is between $4500 - 6000. GM will not repair the car under the bulletin, 15285C. Apparently, the car VIN is covered; however, GM will not repair because I can't proof changing oil every 5,000 miles. I do have service provider receipts dating back to 2012. I couldn't proof changing the oil myself. I have completed this tasks in addition to the service shop. GM reported the car to burn oil excessively at 2,000 miles. I wasn't aware of this until 2016, five years after time of purchase. I'm disappointed with GM not backing their product. The car has the following issues due to this recall. -lunges at idle -stops at idle -sounds like a ticking time bomb I have already invested $1200 in the engine fixing the timing chain and water pump. Attached is a conversation saved with GM support. Thanks, chad
I was driving home after work. The transmission didn't shift when it should have, then jerked into gear, did it again then the check engine light came on. I was able to pull over safely and then had it towed to my nearest Chevrolet dealership.
After coming to a stop at a light, car completely died. Nothing would work. Had to be towed back to dealer. Was sent to a certified GM service center and the timing chain had broke and caused chaos in my engine. They replaced the chain as well as the head and other numerous parts. They also found that my manifold was cracked and had to be replaced. Out quite a bit of money. Now just a few months later, driving down the road and my engine is clicking and ticking and sounds like its going to fall out. I check the oil when I get stopped and my car has no oil in it. No warning lights had come on and my oil level monitoring system still said 38%. it had just reached 3000 miles since my last oil change. Not a happy customer. Tired of dropping money in this vehicle. Also now when I get in my air conditioner make a loud noise until I turn it off and back on.
Safety concerns galore with this model year, which is well documented on the internet. Oil consumption issue, transmission needed to be replaced and car stalling issuing since I have owned vehicle. Driving on highway and car completely lost power due to the oil consumption issue with entire family in car, very dangerous. New engine problem caused car to stall in road as well. There are systemic problems that GM doesn't want to acknowledge and it has been extremely frustrating to own vehicle. Someone is going to get seriously injured during this car. Called and shared safety concern with GM and dealership several times.
A D V E R T I S E M E N T S
- Platte City, MO, USA