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definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
32,400 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala brakes problems

brakes problem

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2002 Chevrolet Impala Owner Comments

problem #5

Apr 092006

Impala 6-cyl

  • Automatic transmission
  • 55,000 miles


: the contact stated while depressing the brake pedal the vehicle pulsates until stopped. The dealer replaced the pads and rotors twice but this has not remedied the problem.

- Prattsburgh, NY, USA

problem #4

Feb 172005

Impala 6-cyl

  • Automatic transmission
  • 36,000 miles
Consumer has replaced the brake pads himself. First, the brakes were grabbing and then they started making noise. Consumer took the vehicle to the dealer, and after they heard the noise, they told him it was the brakes. Consumer took the vehicle himself and changed the brake pads, he kept the old ones and they were unbounded. Consumer called the manufacturer, and was told that they would cover the repair, but the dealer refused because consumer didn't have his service work done with them. Consumer was told that because of where he lives the brake pads malfunctioned faster. Consumer stated that there were approximately 36,000 miles on the brake pads.

- Proctor , VT, USA

problem #3

Jul 152003

Impala 6-cyl

  • Automatic transmission
  • 12,000 miles
About 12,000 miles when the consumer stepped on the brakes the car would shake and vibrate. The car was taken back to the dealer and the brakes were fixed. At 29,000 miles the problem started again, the car would shake and vibrate when brake pressure was applied. The consumer wasn't satisfied with the dealer so the consumer took the car to his own mechanic. The mechanic replaced the rotors and the pads. The friction material on the pad separated from the metal backing. The mechanic had never seen this in a vehicle before. The mileage is low and the car has been very well taken of. There is only an adult driver that uses the vehicle. Updated 11/16/2005.

- Toms River, NJ, USA

problem #2

Aug 132003

(reported on)


  • 26,000 miles
Consumer states that when applying brakes steering wheel shimmies excessively, and hears a grinding noise. Dealer advised consumer that new brake pads and rotors were needed. Vehicle only has 26000 miles.

- Owings Mills, MD, USA

problem #1

Jun 232003

Impala 6-cyl

  • Automatic transmission
  • 33,000 miles
The brakes on a 2002 GM Impala caused rotor failure due to the inboard pad wearing to the rotor while the outboard wear indicators still had a dime's width before it would touch the rotor. The car had just 33,000 miles on those brakes. The dealership reported that 18,000 to 30,000 is normal. That is too soon for highway miles. The other issue is a GM tech reported that the inboard pads are thinner than the outboard pads on the performance models. I have sent a complaint to GM and have not gotten a response.

- Ringgold, GA, USA

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