Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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really awful
Crashes / Fires:
8 / 0
Injuries / Deaths:
7 / 0
Average Mileage:
46,672 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Chevrolet Impala seat belts / air bags problems

seat belts / air bags problem

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2003 Chevrolet Impala Owner Comments

problem #12

Dec 152008


  • 21,461 miles


The contact owns a 2003 Chevrolet Impala. The contact stated that the front driver side air bag warning light illuminated twice in the past two years. The air bag inflator module was replaced in 2008. The contact stated that both times the air bag module failed was when the weather was below 20 degrees. The contact believed the failure was similar to that described in NHTSA campaign id number: 03V051000 (air bags: Frontal: Driver side inflator module) but the manufacturer stated that the vehicle was not included in the recall. The failure mileage was 21,461 and the current mileage was 27,600.

- Dust Plains, IL, USA

problem #11

Jul 292010


  • 85,000 miles
While driving we hit another car on its side I wont get in to big details but the other cars air bags went off and not ours, why didn't they go off and what is the point of buying a car that would "save or lives" if the main thing we paid for did not work? the accident was at about 10-20 mph. The car hydroplaned in to the other we had a full car the driver and passengers weigh more than 160lbs each. I have some physical pain, including beck and back sprain.

- Spring , TX, USA

problem #10

Oct 052008


  • miles
It was raining, car started to skid to the right, steered left to correct, lost control and struck a tree head on. Serious injuries to belted driver.

- Arvada, CO, USA

problem #9

Jun 152008


  • 130,000 miles


The contact owns a 2003 Chevrolet Impala. The mechanic called to file the complaint because the contact does not remember most of the details of the incident. The mechanic stated that the contact, a police officer, was driving the vehicle and swerved to avoid a deer. The vehicle struck a guardrail on the front driver's side and rolled over. The air bags failed to deploy. There were no injuries. The vehicle sustained major damage. The speed was unknown. The current and failure mileages were 130,000.

- Alford , ME, USA

problem #8

May 042008

Impala 6-cyl

  • 129,000 miles
2003 Chevrolet Impala involved in front end collision into the side of a 2000 Chevrolet corvette. Impala airbags did not deploy even though the front airbags on the corvette did.

- Trafalgar, IN, USA

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problem #7

Nov 132007

Impala 6-cyl

  • Automatic transmission
  • 0 miles
While driving on the hwy in Chevy. 2003 Impala at 65 mph my airbags deployed for no reason. There is considerable damage to the car and I have made many attempts to contact GM with no response.

- Schaumburg, IL, USA

problem #6

Mar 152006


  • Automatic transmission
  • 61,000 miles


: the contact stated the SRS light is illuminated. The dealer replaced the sir coil and then determined the air bag would have to be replaced. There is an NHTSA recall, # 02V222000, regarding the frontal air bags. The vehicle has the same problems as indicated in the recall; however it is not included in the recall due to the VIN. Updated 03/28/06/.

- Bakersfield, CA, USA

problem #5

Feb 092005


  • Automatic transmission
  • 75,000 miles
While making a left turn consumer was struck by another vehicle at approximately 50 mph., whereby the air bags did not deploy.

- Apple Valley, CA, USA

problem #4

Apr 012004

Impala 6-cyl

  • Automatic transmission
  • miles
While driving 40 mph consumer's vehicle collided with the vehicle in front. Upon impact, both frontal air bags failed to deploy. Driver sustained minor injuries, and was transported to a hospital by ambulance. Vehicle was towed to a towing yard.

- Folly Beach, SC, USA

problem #3

Jun 162004


  • 32,000 miles
After a 55 mph vehicle skid, the consumer hit a pole with the front end and the air bags did not deploy. The consumer had the vehicle towed.

- Henderson, WV, USA

problem #2

Jun 262004

Impala 6-cyl

  • Automatic transmission
  • 23,000 miles
While driving at 65 mph, consumer applied the brake to reduce speed. ABS locked up, resulting in loss of contro. And had a front end collision. Upon impact, air bags did not deploy, driver sustained bruises to chest when it came in contact with the steering wheel.

- Grove City, OH, USA

problem #1

Sep 072003


  • 3,600 miles
Both frontal air bags deployed prematurely while driving at 50 mph. He vehicle was not involved in an accident. The consumer stated while parking, the bumper slid under a trailer hitch, the air bags did not deploy at that time, however they deployed a month later while driving down the highway. The dealer informed the consumer, the computer chip displayed front end collision.

- Lancaster, PA, USA

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