Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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7.5

pretty bad
Typical Repair Cost:
$390.00
Average Mileage:
79,256 miles
Total Complaints:
78 complaints

Most Common Solutions:

  1. not sure (38 reports)
  2. replace cluster (27 reports)
  3. repair cluster (7 reports)
  4. 217 instrument cluster complaints @ odi.nhtsa.dot.gov (3 reports)
  5. replaced 4 stepper motors part # x15.168 (2 reports)
  6. replace the instrument cluster (1 reports)
2004 Chevrolet Impala accessories - interior problems

accessories - interior problem

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2004 Chevrolet Impala Owner Comments (Page 3 of 4)

« Read the previous 20 complaints

problem #38

Jan 102010

Impala

  • Automatic transmission
  • 86,000 miles

A D V E R T I S E M E N T S

The Speedometer is registering 95 when I am going only 65. This is the second time this has happended and a couple of times it has not worked at all! What the heck is going on? Fix the problem or stop selling this malfunctioned product. You also need to fix this problem for those of us that have already spent our hard earned money on!

- , Haskell, OK, USA

problem #37

Jun 082009

Impala

  • Automatic transmission
  • 125,000 miles

Same issues as many others, first the temp gauge went wacky and stopped working, then the speedometer did the same, now the flippin gas gauge is wigging out!!!! I can fill it up and it will register full, then maybe 1/2 then, 3/4 or maybe almost on E. My husband drives this car most days to work over 100 miles one way, and it's proving to be a huge pain in the ASS!! His GPS helps with speedo problem, but not the other two. Real bummer to know that it was a recall on trucks but not the Impala. We have been loyal GM customers for over 30 years, never had this amount of issues before, but this sure does stink!!!!

- , Greencastle, PA, USA

problem #36

Jun 052007

Impala LS 3.4L

  • Automatic transmission
  • 69,041 miles

Water temp gauge screwed!!!

just ignore it! i know, it suck!

- , St-georges, Quebec, Canada

problem #35

Jan 052010

Impala LS 3.8L

  • Automatic transmission
  • 80,000 miles

A D V E R T I S E M E N T S

The instrument panel is malfunctioning. First, the tachometer stopped working at all, now the speedometer indicates erroneous speeds. It shows that I am driving very fast when I'm actually much slower than the rest of the traffic. When parked, it shows 15-20 MPH. It's very unsafe to drive without knowing your real speed, especially on long trips on the highway. It looks like it's going to be expensive to have the problem fixed.

Considering the number of similar complaints on NHTSA website, GM should issue a recall. I hope somebody from GM is reading these complaints and decide to do the right thing to reduce the negative publicity. I'm not going to buy another GM car.

- , Houston, TX, USA

problem #34

Jun 012009

Impala 3.4L

  • Automatic transmission
  • 111,000 miles

I bought this car in 2004 with 2miles on it. It has been very reliable till this day i have not tuned it up or replaced any major componet. Every year i flush transfluid, coolant system, change oil every 3000 to 4000 miles, even pulled a 2000lb ski boat with it great car. Do have one problem the fuel gauge will go haywire from time to time but will correct it self with in a week go figure. Also my security lite for passlock will also come on while driving and once in awhile she won't start due to the passlock fault also a pain. any answers to this prolem would be helpful thanx.

- , Hebron, IN, USA

problem #33

Dec 112009

Impala V6

  • Automatic transmission
  • 58,000 miles

First the temperature gauge went haywire. I thought my car was overheating even though I had only been driving 5 minutes. Learned to live with that issue. Now the speedometer doesn't work. I have to be careful how fast I'm driving so i don't get pulled over. My mechanic estimated it would cost $700 to fix. don't have the funds right now.

- , Lewiston, ME, USA

problem #32

Jun 182008

Impala 3.2L V6

  • Automatic transmission
  • 65,000 miles

A D V E R T I S E M E N T S

I have had 1994 Nissan Altima with over 100,000 miles on it. I never had a problem with an electronic cluster. All i needed to do with this car was change the engine oil periodically and buy new tires. My chevy impala is only 6 years old and I have had to change the electronic cluster panel among a host of other things.

I doubt I will buy another American car.

- , Schaumburg, IL, USA

problem #31

Nov 042008

Impala

  • Automatic transmission
  • 35,000 miles

One day my speedometer just stopped working. I freaked out at the time but I was about an hour away from home at a friends house. When I was on my way home it started working again. Since then, every time I was getting close to when I needed to change my oil it would start messing up again except it would work but in random places. For example, When I was not moving (at 0) the speedometer would read at like 80 mph and when I accelerated the speedometer would work like normal but show the wrong numbers. For a while I had to do math when I would drive because I would still be able to figure out my speed. I finally got a GPS and decided not to worry about it. Now, about a year later, on top of my gas gauge, now the fuel gauge and temperature gauge are acting like the speedometer did. I haven't gotten it fixed yet because I new it would cost a lot of money, which I don't have at the moment. Now I have to hope that my car doesn't heat up becuase I won't know, and I only know when the gas is low if my gas light comes on. Talk about a hassle! I didn't think this was a common problem though. I thought this was just my luck! As soon as I am done paying off my lease which will be here soon I am sooo getting a different car because all these complaints I'm finding make me wonder what is going to happen next! GM should have seriously recalled this issue because it is definitely a safety hazard and a common problem! What a waste!

- , Port Richey, FL, USA

problem #30

Mar 172009

Impala L S 3.8L

  • Automatic transmission
  • 60,000 miles

I've been having the same problems with my gauges as every one else.I am in the automotive business with access to the best mechanics in the business. The best way to solve the problem is to replace the cluster. People often ask me what make of car they should purchase.I always recommended Chevy. It breaks my heart to no longer be able to say this any longer. The electronics are not dependable. Probably made in China. G.M. should hold themselves responsible for making these repairs on the Impala. The Chevy trucks have the same problem and are being warrantied.Why not the Impala???

- , Rutland, VT, USA

problem #29

Oct 062009

Impala V6

  • Automatic transmission
  • 116,840 miles

I have been reading hundreds of complaints related to Chevrolet models and specifically impalas about gauges malfunctioning. I too have problems with my 2004 impala gauges malfunctioning and I don't know what to do. I bought this car used back in May 09, from a private seller, who works at the GM plant here. I started having gauge issues after I took it on the freeway and used the cruise control. Maybe this was a coincidence, but after using the cruise my MPH gauge, gas gauge and temp gauge went haywire.

Ever since then, specifically my MPH gauge will randomly read that I'm going slower than what I know I'm going, usually on the freeway too. After shutting off the car and turning it back on it usually corrects itself, but this occurs at random times.

The other issue is that a few weeks ago after filling up, My gas gauge is permanently broken! It has been stuck at the floating position at the very bottom of the gauge (under empty and full). This is such a pain because I can't read how much gas I have and I have to wait for the low fuel light to come on. I cant afford hundreds of dollars and obviously with 116,000 miles and no warranty I'll have to pay out of pocket. Does anyone have any ideas if this is the instrument cluster panel? Or what I can do?

- , Bowling Green, KY, USA

problem #28

Oct 262009

Impala LS 3.8L

  • Automatic transmission
  • 112,000 miles

A D V E R T I S E M E N T S

My gas gage and speed odometer are going crazy. I will be sitting still and it will show that I am going 100 miles an hour. Gas gauge will show empty right after I have filled up. This is very annoying.

- , Lincoln, AL, USA

problem #27

Oct 072009

Impala V6

  • Automatic transmission
  • 90,000 miles

This common problem is easily fixable. Just visit mrwhizard.com to find out more information. 189 including all shipping.

- , Oakbank, MB, Canada

problem #26

Oct 242009

Impala

  • Automatic transmission
  • 78,000 miles

I just bought the car used and as I'm driving it home FROM THE DEALER my temp gauge goes up really high. At first I'm wondering if they didn't fill up the water/coolant, but then I thought this was suspicious, so I pulled over to turn off and on the car, and the gauge went WAY past where it's supposed to, as if my car was 900 degrees or something. When I got home, I looked it up online and found many people complaining about the gauges going crazy. This isn't fair.. Why don't they place recalls immediately when people report these problems?

- , Bellflower, CA, USA

problem #25

Jul 152008

Impala LX 3.8L

  • Automatic transmission
  • 36,000 miles

Gas gauge malfunction then speedometer. Called dealership aware of issues but still $600.00 to repair.

- , Belpre, OH, USA

problem #24

Feb 172008

Impala

  • Automatic transmission
  • 47,224 miles

Just as soon as the warranty ran out, I washed the car and when I stopped the speedometer needle stayed put. Shut off the car and it didn't move. When car started it moved up to a higher kmph.. Everytime this happened until needle was buried,

- , Saskatoon, SK, Canada

problem #23

May 012008

Impala SS 3.6L V6

  • Automatic transmission
  • 47,500 miles

Every gauge on the instrument cluster now gives out. Once the car heats up to a certain amount, all the gauges stop working and drop, sometimes slowly. As the speedo goes out sometimes it creeps down as i let go of the gas, so when i am on the highway and not letting go, i can speed up to 95 (and i have) and not even notice because it still says 70! Very very annoying issue which i did nothing to cause.

- , Schenectady, NY, USA

problem #22

Sep 012008

Impala LS V6

  • Automatic transmission
  • 55,000 miles

I HAVE A 2004 IMPALA LS V6. IT'S A SHARP LOOKING CAR, BUT THE INSTRUMENT CLUSTER WENT OUT LAST YEAR. I HAVEN'T HAD THIS CAR TOO LONG AND IT SURE WASN'T CHEAP TOO BUY. FIRST THE SPEED ODOMETER QUIT WORKING THEN THE RPMS QUIT AND NOW THE TEMP. GAUGE WORKS ABOUT HALF A_ _. I'M JUST WAITING FOR THE GAS GAUGE TOO QUIT NOW. THIS IS A MAJOR SAFETY CONCERN FOR MY FAMILY. I HAVE 2 SMALL CHILDREN, AND A WIFE. THIS IS OUR MAIN FORM OF TRANSPORTATION. I HAVE SEEN HOW MUCH IT WILL COST TO FIX THIS!!! WAY TOO MUCH FOR ME TO AFFORD!!!! I FEEL I SHOULDN'T HAVE TO PAY FOR THIS WHEN SO MANY OTHERS HAVE HAD THE SAME PROBLEM. NEXT TIME I WILL BUY A FORD. I HAVE A 95 FORD EXPLORER AND NO MAJOR PROBLEMS WITH IT SO FAR. (THANK GOD) I'VE HAD IT FOR A LONG TIME NOW. I FILED A COMPLAINT WITH SAFECAR ALREADY NOTHING DONE SO FAR. I'M SO PISSED OFF RIGHT NOW. THERE NEEDS TO BE A RECALL ON THIS CAR!!

GET OFF YOUR BUTTS GM AND FIX THIS PROBLEM. GOOD LUCK TO ALL THOSE WITH THE SAME PROBLEM!!!!!!!

- , Palmyra, IN, USA

problem #21

Jan 132009

Impala 3.4L V6

  • Automatic transmission
  • 100,005 miles

i was driving and all of a sudden my gauges died then they came back, my car was still running but i was worried that something was going on,its truly annoying

- , Birmingham, al, USA

problem #20

Dec 022008

Impala SS 3.8L

  • Automatic transmission
  • 70,000 miles

I have been an avid GM owner and have never come across a problem like this, Bad motors that drive the gauges and can't not be serviced individually. You have to replace the whole cluster. Since I own a Limited Edition Indy 500 car I wonder if they can get a cluster that still has the Limited edition inlay for the gauges?

- , Covington, KY, USA

problem #19

Jun 032008

Impala LS 3.8L

  • Automatic transmission
  • 49,700 miles

I had my Impala in for a warranty service...2 days later I noticed my speedometer jumping all around. It would work properly for a while, then start this again. Now the car is out of warranty and the problem is consistent. Chevrolet wants $500 to repair the cluster. I'm totally frustrated with my Chevy. I would take my complaint to the CEO of Chevrolet...but didn't he just get fired?

No wonder Chevrolet is in the situation they are in. Produce a second rate product, and refuse to have a recall to correct the problems for the consumers. I will not buy Chevrolet again. You can give them all the bail-out money in the world, and people still won't buy their product because it stinks. I've never owned a foreign car, but this Chevrolet has changed my dedication to "Made In America".

- , Cedar Bluff, AL, USA

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