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10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
46,565 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Chevrolet Impala steering problems

steering problem

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2009 Chevrolet Impala Owner Comments

problem #15

Oct 062011

Impala

  • 26,000 miles

A D V E R T I S E M E N T S

Since I bought the car in 2011 used with 23,000 miles on I have had to have two new racket pinion steering motors/(units) replaced and if I'm not mistaken it appears a third is on it's way.. this is not in any way the car is being driven. This is a flaw that could also cause a dangerous situation.

- Grand Rapids, MI, USA

problem #14

Feb 142014

Impala

  • 74,500 miles
I was driving home on the freeway at about 70 mph and the service engine light went on with it saying "reduced engine power" on display. About 10 seconds later I could not accelerate, the car began to start slowing down and I lost ability to maneuver the steering easily as the steering wheel locked up. I was able to pull off on the side of the freeway and I had to turn the car off and wait about 10 minutes for the problem to clear up.

- Murrieta, CA, USA

problem #13

Feb 092014

Impala

  • 72,370 miles
Stopped at the top of a snow covered hill. Put the transmission in 2nd gear and proceeded down the hill. The vehicle got up to about 15 mph then lost all power; engine quit, no brakes, and the steering wheel locked in place. Because the brakes were not working the vehicle gained significant speed going downhill. Not being able to steer the vehicle because the steering wheel was locked it went off the road and hit a tree. Upon impact the air bags did not deploy. As a result the driver and passenger were seriously injured.

- North East., PA, USA

problem #12

Nov 022013

Impala 6-cyl

  • 77,050 miles

A D V E R T I S E M E N T S

When I pressed down on my accelerator pedal (speed limit was increasing from 50mph to 65mph), a message of "starting disabled. Service throttle" came up on the dash. The accelerator pedal and steering wheel completely locked up and the car started to decelerate. I was able to force the steering wheel in order to turn onto a side street (narrowly avoiding a car stopped in the left lane to turn) and park the vehicle in a location out of the main lane of traffic. Had this side street not been there at that exact moment, the possibility of a crash would be very likely as steering was unresponsive and I may have been rear-ended due to the sudden loss of engine power.

- Hamilton, OH, USA

problem #11

Nov 152012

Impala 6-cyl

  • 46,000 miles
Was driving 35 mph, in a 40 mph zone, steering locked up and hit a curve..could not steer, then after I hit curve. Steering went back to normal..I'm not going to drive a car thats unsafe...

- Brewster, OH, USA

problem #10

Mar 012011

Impala

  • 45,256 miles
The contact owns a 2009 Chevrolet Impala. The contact stated that when the brake was depressed, the front end would shake and exhibit a loud noise. The vehicle was taken to the dealer for an alignment of the front end, but the failure was not corrected. The vehicle was taken back to the dealer for further inspection where the failure was located at the steering component. The vehicle was not repaired. The failure mileage was 45,256 the current mileage was not available.

- O'fallon, IL, USA

problem #9

Dec 112011

Impala 6-cyl

  • 50,000 miles

A D V E R T I S E M E N T S

The contact owns a 2009 Chevrolet Impala. The contact stated that the steering wheel seized while driving 5 mph. The vehicle was taken to an authorized dealer, where the rack and pinion was replaced. The manufacturer was made aware of the failure and the contact was awaiting a response. The failure mileage was 50,000. Updated 05/16/12 the consumer stated she was unable to turn the steering wheel. It began locking up, as she was attempting to park. Updated 05/22/12

- Newbern, AL, USA

problem #8

Dec 192011

Impala

  • 80,000 miles
The contact owns a 2009 Chevrolet Impala. The contact stated that the steering wheel seized while making a left turn at 20 mph. The vehicle was driven to a local mechanic who inspected the failure and advised the contact that the rack and pinion needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 80,000.

- Masardis, ME, USA

problem #7

Jun 062011

Impala

  • 25,000 miles
The contact owns a 2009 Chevrolet Impala. The contact stated whenever you are driving down a hill the steering wheel began to shake violently and the brakes overheat. The vehicle was taken to the dealer who installed new rotors under the warranty but within two months the identical failure occurred. The vehicle was taken again to a mechanic who installed new brake pads and heat shields behind the rotors so they would not overheat but the failure recurred within a month. The manufacturer was not notified. The failure mileage was 25,000 and the current mileage was 35,000.

- Morrisvale, PA, USA

problem #6

Jul 112011

Impala

  • 54,400 miles
The contact owns a 2009 Chevrolet Impala. The contact stated that while driving, a very loud sound would come from under the hood and the vehicle was difficult to steer. The vehicle was taken to an authorized dealer, who stated that the rack and pinion seals were leaking; as a result the rack and pinion needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and current mileages were 54,400.

- Oklahoma City , OK, USA

problem #5

Dec 062010

Impala

  • 42,300 miles

A D V E R T I S E M E N T S

Heard a 'whining' noise from under hood, that changed pitch with engine speed. Dealer reported that the steering rack was leaking, & had to be replaced & tires realigned, at a cost of $1070. Owner was concerned that power steering loss could be a potential safety concern.

- Dover, DE, USA

problem #4

Oct 182010

Impala 6-cyl

  • 43,493 miles
I am hearing noises coming from my steering gear as I make turns. The dealer told me my rack and pinion system is going out. This failure can lead to the loss of the ability to steer or the steering wheel locking up. Research indicates this has been a problem with Chevrolet models since 2000. No corrective action has taken place yet. I am sure there are injuries and deaths related to this issue.

- Mount Morris, MI, USA

problem #3

Sep 102010

Impala

  • 40,125 miles
Routine oil change 9/9/10. "abnormal tire wear, both outer tie rod ends are bad". 9/10/10 per dealer inspection: Power steering rack & pinion and the right outer tie rod end has excessive play, replaced power steering rack & pinion and right outer tie rod end, 2-wheel alignment. Customer paid labor only, $300.11.

- Clev. Hts., OH, USA

problem #2

Jun 282010

Impala 6-cyl

  • miles
2009 Chevrolet Impala. Consumer states extreme vibration, severe steering difficulties and brake unresponsiveness the consumer stated the brakes were frozen in one position. The dealer machined the front rotors and sanded the pads. The engine shut down and the consumer had to drive in 3rd gear.

- Sun City West, AZ, USA

problem #1

May 042009

Impala 6-cyl

  • Automatic transmission
  • 21,981 miles
The contact owns a 2009 Chevrolet Impala. The dealer performed a front end alignment and the vehicle continued to pull to the right while driving 25 mph. The vehicle was taken back to the dealer to have the wheels realigned. The manufacturer advised the contact to take the vehicle back to the dealer to have the wheels aligned again, adjust the tow and center the steering wheel. The dealer later informed the contact that the vehicle needed another wheel alignment. The failure mileage was 21,981. Updated 08/27/10. The consumer stated the vehicle has uneven tread wear. Updated 08/3010 updated 08/31/10

- O'fallon, IL, USA

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