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really awful
Crashes / Fires:
9 / 0
Injuries / Deaths:
9 / 0
Average Mileage:
50,342 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Chevrolet Impala steering problems

steering problem

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2009 Chevrolet Impala Owner Comments (Page 1 of 2)

problem #37

Mar 172012


  • 34,500 miles


The contact owns a 2009 Chevrolet Impala. While driving at 60 mph, the steering failed and the contact heard a clicking noise. The brakes also failed and the contact crashed the vehicle into a guardrail and a tree. The contact's tongue was severed and he suffered injuries to the brain, neck, and back. The contact was transported by ambulance to the hospital. The air bags did not deploy. A police report was filed. The manufacturer was notified. The failure mileage was 34,500.

- Pittsburg, PA, USA

problem #36

Jun 212015


  • 67,000 miles
I was deriving down a steep grade on the gatlinburg bypass toward pigeon forge, tn in second gear for engine breaking. I first noticed the car getting warmer and I checked the dual climate control by feel to make sure my rider had not increased the temperature. Then I noticed the steering was harder on slight curves; then I noticed the tachometer going to zero and sone other gauges decreasing; then I had to slow for a charper curve where I had no power brake assist and no powering steering assist. I managed to bring the vehicle to a safe stop where I tried to restart the engine. The vehicle restarted after a short cranking but acted if it was starving for fuel. Once restarted the vehicle ran satisfactory, if I had been a weak person or had panicked this incident would probably have resulted in a crash. The ignition switch recall had recently been accomplished. The fuel level was 1/2 tank. As an electrical engineer this appeared to be an electrical problem where the engine power was cut off shutting down the fuel pump, instrument cluster, ignition, and electric steering assist.

- Richmond, VA, USA

problem #35

Apr 212015


  • 39,256 miles
The contact owns a 2009 Chevrolet Impala. The contact stated that there was an abnormal noise coming from the steering wheel when turning. The vehicle was taken to the dealer, who diagnosed that the steering gear kit and the steering rack needed to be replaced. The vehicle was repaired but the failure recurred. The vehicle was taken back to the dealer, who diagnosed that the power steering hoses needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 39,256.

- Peabody, MA, USA

problem #34

Apr 142015


  • 122,000 miles


While driving on the highway at 55 mph the car lost power and displayed "reduced engine power." I lost complete power and luckily was able to coast to the shoulder. It was very scary and very dangerous.

- Rochester, NY, USA

problem #33

Feb 012014


  • 68,989 miles
I have a 2009 Chevrolet Impala with 89756+ miles. I have been having issues with the car's traction service control and ABS lights. The lights stays on and when I turn the car makes a grinding sound and sometimes stalls. When the light goes off, the car loses some brake control. I have taken it to 3 different auto mechanics. I replace the gas pedal (twice), the left barring and the problem hasn't gone away. I have been researching this for a year now. My research shows that this is an issue that is happening to a lot of 2009 Chevy Impala. There are multiple websites and forums supporting this issue should recall by Chevrolet. This is very reckless. I only drive my car to work and back. I am fearful every time I get in my car. I cannot afford to keep paying for repairs that are not solving the problem. Please look into the traction control service & ABS system issues in the 2009 Chevrolet Impala.

- Columbia, SC, USA

problem #32

Mar 162012


  • 40,000 miles
I woke up in the hospital with a brain injuy, tongue nearly cut in half, thoratic sprain, neck sprain, etc. From what I have been told, I was going iait least 60-65 mph when I had my front end crash and my head went through the windshield. I had numerous issues already submitted to Chevy, such as the steering issues I had. The air bags did not deploy. I later was driving down the road and when I was turning my vehicle shut off.

- Pittsburgh, PA, USA

problem #31

Oct 282014


  • miles


On my display I have seen daily (service traction action) and (engine power reduced) along with (service airbag) for more than a year, did not service due to cost and it is not my fault! my car usually slows down once the engine power reduced displays causing the car to jerk due to me trying to give it more gas so as not to be hit from the back. As my grandchildren and I were headed home on the freeway my car decided to just shut off. On the display it read first.. service traction action and then starting disabled service throttle. My car immediately lost power and I began to pray hoping I would not get hit from the back with my grandchildren sitting in the back. Once I pulled over my car would not start I sat for about a minute and tried to start again and it started. Just today 01/12/2015, with my grandchildren in the back of my car again my car decided to loose power again but this time it did something very different, it would not allow me to first reverse and then it allowed me to but soon after I could not go forward. The gas peddle acted as though the car was completely turned off but the car was running. When I attempted to press the gas peddle I pressed it all the way down to the floor, nothing happened. I ended up calling a towing service and after telling them what happened I was told my issues stemmed from a electrical system issue that Chevy had recalled. This does not make any sense for so many of us to go through the same issues but nothing be done about these issues. Something needs to be done quickly!!

- Tulsa, OK, USA

problem #30

Jan 082015


  • 71,000 miles
Key went and turned vehicle on. When I stopped to pull key out it would not release.

- Portsmouth, OH, USA

problem #29

Nov 122014


  • 40,000 miles
The contact owns a 2009 Chevrolet Impala. The contact stated that while driving 5 mph, the steering wheel became difficult to turn. The vehicle was taken to a dealer, who diagnosed that the power steering pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.

- Spokane, WA, USA

problem #28

May 122014


  • miles
The contact owns a 2009 Chevrolet Impala. The contact stated while driving 30 mph, the steering seized and the vehicle exhibited a loss of engine power. The contact crashed into the guard rail and the front driver's air bag failed to deploy. The contact suffered unknown injuries. A police report was filed. The vehicle was not destroyed. The vehicle was towed to the dealer. The contact received notification of NHTSA campaign number: 14V355000 (electrical system) and believed that it's directly related to the failure. The manufacturer was notified of the issue. The approximate failure mileage was unknown.

- Mountain Green , UT, USA

problem #27

Dec 012011


  • 42,000 miles


TL-the contact owns a 2009 Chevrolet Impala. The contact stated that while driving approximately 30 mph, the accelerator pedal was depressed but the vehicle failed to respond and the steering wheel became seized causing the vehicle to crash into the rear of another vehicle. The air bags failed to deploy. The police report was filed and no injuries sustained. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 42,000.

- Sycrause, NY, USA

problem #26

Sep 032014


  • 58,500 miles
The vehicle started to beep and gauges didn't work then work. The gauges went back and forth. The locks locked and unlocked. I started to drive and didn't know how fast I was going because the speedometer didn't work. The engine seemed to work harder to reach highway speed. When I turned the car off, the stabilitrak light came off but check engine light came on. I took the car to the dealer and they cleared the codes for the check engine light but couldn't find what caused the stabilitrak light to come on. They took the electrical harness off and put electrical grease on to keep moisture out. That didn't solve the problem. I still have the stabilitrak light to come on and gauges not to work. Now, it happens when I am driving. I feel that someday this will happen and have no control of my vehicle because one time I felt the power steering to go but come back right away.

- Potter, WI, USA

problem #25

Sep 172014


  • 47,836 miles
I was driving my car into a series of turns at approximately 45 mile per hour when it seemed I lost engine power rapidly and the car decreased speed to approximately 20 mile per hour I could not accelerate. I could barely steer and braking was really difficult. I managed to get the car off of the road where it set for approximately a minute or two before it would restart. I contacted GM and my dealership and did not get a satisfactory answer either place. This is exactly what my recall letter describes yet I was told that my issues were not due to the recall. I am greatly disappointed to be paying for a vehicle that is not safe for me to drive.

- Buckeye, WV, USA

problem #24

Jul 102014


  • 38,000 miles
The contact owns a 2009 Chevrolet Impala. The contact stated that while driving at approximately 62 mph, the steering wheel seized and was difficult to turn. As a result, the vehicle crashed into a ditch and the air bags failed to deploy. The contact sustained a seat belt injury that did not require medical attention. In addition, the front seat passenger sustained soreness in the shoulder and a head injury that required medical attention. A police report was filed. The vehicle was towed to a impound lot. The vehicle was destroyed. The manufacturer was notified of the failure and stated that the VIN was included in NHTSA campaign number: 14V355000 (electrical system). The failure mileage was 38,000.

- Sedro Woolley, WA, USA

problem #23

Feb 042011

Impala 6-cyl

  • 42,089 miles
Reference# [xxx]. as I approached the intersection, another vehicle was turning onto the street I was on. I moved over to make room, as I moved over I had to cross over a clump of snow and ice that had re froze making a rough and bumpy transition. I was about 20 feet from the stop sign. I placed my foot on the brake which was hard and unresponsive. The steering was hard and unresponsive as well. I was driving about 3-5 mph at the time. When I placed my foot on the brake it was unresponsive and it took me into the intersection where I was hit by another vehicle on the drivers side front. My airbag did not deploy. The total damage for my vehicle was $ $5,615.93. We were confused and did not understand why the brakes and the steering did not function and why with this violent of a crash that the airbag did not deploy. After reading the recall notice explaining the ignition recall it made sense that why the failure occurred. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Strafford, MO, USA

problem #22

Aug 062013

Impala 6-cyl

  • 56,000 miles
During normal conditions warning lights flash "service traction control" along with ABS light. There is a grinding noise in the front left side wheel. Also seat belts light flash. Already replaced accelerator pedal sensor.

- Brawley, CA, USA

problem #21

May 132014

Impala 6-cyl

  • miles
The steering column squeaks when you turn the steering wheel slowly and backing up and turning into position slowly.

- Sterling Heights, MI, USA

problem #20

Jul 222014


  • 109,022 miles
I take a left hand turn I hear cracking; backing up I hear cracking; like the front axle is falling apart. There is a control arm recall but not on my car just police cars. The issue with my car sounds like the police issue car. I am kinda of scared pulling out into traffic scary, twice I have had the traction control come on and say it needs service; but when you shut the car off light doesn't come back on. It drives funny as well do not feel safe anymore.

- Glenburn, ME, USA

problem #19

Mar 192010

Impala 6-cyl

  • 1,800 miles
I had just turned onto this road, had not even gone a mile. No speed, no black marks, car shut down ran off the road and hit a tree stump. Total the car. The steering wheel was bent almost in half. I have pictures of the car. I got this car new, so all miles we're put on it by me. I broke my hip, back, knee, dislocated my elbow, crushed my ankle and foot. Had a head injury, a deflated lung. I was in the hospital for two months and a nursing home for a month. I have had 14 surgeries. Still not able to work or do a lot of things for my self. With the recalls showing the issues of the engine shutting off, I need this looked into.

- Chesterfield, VA, USA

problem #18

Jul 042014


  • 87,261 miles
While driving heard a loud clunking sound as I turn the steering wheel. Upon inspection, right hand lower control arm bushing found to be defective. Using NHTSA database found recall on only police vehicles and cannot get answer why only those vehicles were recalled and not mine.

- Waterford, MI, USA

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